United Carpets & Beds - Lincoln Reviews 

144
TrustScore 4 out of 5

4.1

Deacon Road, LN2 4JB Lincoln, GB


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Rated 2 out of 5 stars

It was a stressful experience from start to finish. Did not always feel like some of the staff wanted our custom. When we went back another day it was better service, carpet measuring was arranged... See more

Rated 5 out of 5 stars

We went in looking for new carpet and a new mattress and was greeted by a staff member named Ryan by the door. He was very genuine, didn't make us feel pressured and was very informative throughout th... See more

Company replied

Rated 5 out of 5 stars

Can’t recommend highly enough! Been shopping around various suppliers, I wanted vinyl flooring & united carpets had by far the best choice / quality at the best price. Brad helped me find exactly what... See more

Company replied

Rated 5 out of 5 stars

Great selection of beds online with good descriptions of their construction and what the technical spec is . Lincoln is our nearest store but the bed came direct from the warehouse and we were advised... See more

Company replied


Company details

  1. Carpet Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Furniture Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.

The United Way!

Written by the company

FREE Samples
Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
FREE Measure & Estimate
We can expertly measure your room and provide an accurate estimation of cost.
Interest FREE Credit
0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.

Value for money

That's our promise

That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!

Contact info

4.1

Great

TrustScore 4 out of 5

144 reviews

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Replied to 98% of negative reviews

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4.1

All reviews

(144)

1,921 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy process from ordering to delivery…

Easy process from ordering to delivery & fitting.
Both in store & the guys who fitted it couldn’t have been more helpful…very professional & can’t recommend them highly enough.

November 26, 2025
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Hi Jill, thank you for taking the time to leave our Lincoln store a review.

We're so pleased that the team could provide you with an easy process from start to finish, and the fitter couldn't of been more helpful.

We hope to assist you again in the future. Have a wonderful day.

Rated 5 out of 5 stars

Excellent service

Excellent service

November 10, 2025
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Hi Stephen, thank you for taking the time to share your experience.

We're so pleased that you're happy with the service that you recieved from our Lincoln store.

Thank you again for the recommendation.

Rated 5 out of 5 stars

Top service

Very pleasant man in the shop and two friendly guys delivered and set bed up

October 12, 2025
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Hi Pauline, thank you for taking the time to share how our Lincoln store did.

Its a pleasure to hear that you're pleased with the service that you recieved.

Thank you again for the recommendation. Take care

Rated 5 out of 5 stars

Very well looked after from entering…

Very well looked after from entering the store. Great discounts and the fitting was carried out with a minimum of delay. Overall an excellent service. I highly recommend

October 30, 2025
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Hi James, thank you for taking the time to leave a review.

We're so pleased that our Lincoln store could provide you with an overall excellent service that met your expectations.

Thank you for the recommendation. take care.

Rated 5 out of 5 stars

Recently refloored the whole of our…

Recently refloored the whole of our ground floor and stairs. The guys at UCB Lincoln gave brilliant advice and were so friendly and helpful through the whole process. Will certainly use them again.

November 17, 2025
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Hi Maggie, thank you for taking the time to leave our Lincoln store feedback.

We're pleased to hear that the team could meet your expectations and provide you with a brilliant service through the whole process.

We look forward to assisting you again in the future, take care.

Rated 5 out of 5 stars

I couldn’t have asked for a better…

I couldn’t have asked for a better service from this company, every inch of detail was perfect. Any problem I had was solved by Bradley hardy himself. As someone who has a disability and struggled to move and need extra understanding Bradley and his father Scott hardy went to extra lengths to make my home look perfect! And to there extra pair of hands for making it look unreal cam rowesome.
I couldn’t ask recommend a better company or lads to come and fit your floors they’re standard and politeness is five star.
Thank you again for making my home a home 🫶🏻

November 27, 2025
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Hi Dan, thank you for taking the time to share how our Lincoln store did.

we're so pleased that Bradley and the team could meet your expectations and provide you with a 5 star service that exceeded your expectations.

We hope that you love your new flooring and we look forward to your next visit with us.

Rated 5 out of 5 stars

Excellent friendly service with…

Excellent friendly service with knowledgeable advice on which flooring would be best for us

October 13, 2025
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Hi Margaret, thank you for your feedback.

We're so glad our Lincoln store could make your experience with us an excellent one and could help advise you on which flooring was best for you.

We hope to assist you again in the future, take care.

Rated 5 out of 5 stars

From start to finish we were happy

From start to finish we were happy. Great communication and good professional fitters.
Would highly recommend.

October 7, 2025
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Hi Karen, thank you for taking the time to leave a review.

We're so pleased our Lincoln store could meet your expectations and provide you with a great service from start to finish.

Thank you again for the recommendation, take care.

Rated 5 out of 5 stars

We purchased our carpet at the lincoln…

We purchased our carpet at the lincoln branch deacon Rd, friendly staff , very helpful, they let's us look around and gave advice when we needed it , we chose our carpet set a date for it to be fitted , we had to change our fitting date not a problem they worked with us we were so grateful, carpet fitters were great and did a great job tidy up and cleared everything away

October 6, 2025
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Hello Dean, thank you for your kind feedback.

We're so glad our Lincoln store could make your experience with us a positive one.

Thanks again for the recommendation, enjoy the rest of your day.

Rated 5 out of 5 stars

Excellent and honest service

We went in looking for new carpet and a new mattress and was greeted by a staff member named Ryan by the door. He was very genuine, didn't make us feel pressured and was very informative throughout the whole process. Helped answer any queries we had along the way and went the extra mile by confirming measurements in our new home, just to avoid any hiccups on fitting day. Will definitely be using United again in the future

August 9, 2025
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Hi Joseph, thank you for taking the time to leave feedback.

We're so glad our Lincoln Store could go that extra mile to ensure that your expectations were met, and you recieved an amazing service.

Thank you again for the recommendation, have a great day.

Rated 5 out of 5 stars

We and my wife have lived in our house…

We and my wife have lived in our house since it was built 16 years ago. United carpets did the original installation and were great 👍 👌. Very high standard and very efficient and courteous
They then renewed again after 8 years and again last week. Always great service them. Well done Bradley and the 2 fitters jake and Paul. The best. Keep it up guys!!.

September 17, 2025
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Hi Sam, thank you for your kind feedback.

We're so pleased our Lincoln store could again meet your expectations, and provide you with a 5 star service.

We hope to assist you again with any future projects, take care

Rated 5 out of 5 stars

Im disabled and this company was 5star…

Im disabled and this company was 5star from beginning to end the carpet and underlay was a great price, and im really pleased with my purchase, because i was disabled they could work around both my sofas so that was a big thing for me because i didn't have to pay to get my sofas moved, i would highly recommend the company and i will definitely be going back at some point
Kind regards
Sandra johnson

August 13, 2025
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Hi Sandra, thank you for taking the time to leave a review.

We're so pleased to hear that you're happy with the service that you recieved from our Lincoln Store.

We look forward to your next visit with us. Have a fantastic day.

Rated 3 out of 5 stars

I sadly wouldn’t recommend

I felt at time they weren’t very professional (initial contact with Rotherham was better than Lincoln), and the quality is just not as good as I was expecting. Their carpet is better than their laminate, but it is starting to come up a little in places. I just sadly wouldn’t go back, or recommend unfortunately, the prices you pay vs the quality, I have used better providers online. I am disappointed with the quality and some elements of the service received.

August 1, 2025
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Good afternoon Katie, thank you for taking the time to leave feedback.

We're sorry to hear that your recent experience with our Lincoln store did not meet your expectations.

Please do not hesitate to contact the store on +44 1522 512060 if you have noticed any issues with your laminate, and our team will be more than happy to look into this for you.

Kind Regards
The United Team

Rated 2 out of 5 stars

Order our vinyl flooring poor service help…

Order our vinyl flooring got great help and service in the shop initially.
2 fitters arrived on the arranged date/time but unfortunately the vinyl wasn’t fitted very well and there was even a cut/tear that they had glued down to cover it up but later claimed they didn’t notice it and also air bubbles of witch they said they would come back and rectify.
We spoke to the shop and explained we weren’t happy of which they arranged either a small amount of discount or to be replaced we opted for the latter they arranged another time /date to come and firstly take up the original floor of which they did and returned the following day to lay the new floor.
Taking into account we have recently paid over £800 to have the floor screed and made perfectly flat , unfortunately the fitters didn’t fully remove all of the backing from the previous vinyl which as caused lump in our new vinyl.
I telephone the shop to speak with the manager who wasn’t in and spoke with an assistant who in return stated he would get the manager to call the following day this never happened
It appears to us that a lot of company’s are just out to get what they can out of you and take your money and don’t want to know about the problems
With this in mind we will definitely not be using united carpet s again

I would just like to say after speaking with the store Manager who offered to come out again, I clearly stated that we didn’t want the hassle and that we will live with it, I didn’t once say I was satisfied with it.

September 8, 2025
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Good afternoon Simon, thank you for your feedback.

After speaking with the Store manager, I understand that he has spoken with you this afternoon and offered to return to the property to examine this issue and provide a resolution. However, you confirmed to the Manager that you do not require this and are satisfied with the flooring as it is.

We are sorry to hear that the initial vinyl was fitted incorrectly by the independent fitter, however this was quickly replaced. On the rare occasion that something does go wrong we do everything in our power to rectify things in a timely manor.

Should you have any further feedback or require any further assistance please do not hesitate to reach out to Bradley, the Store Manager who will be happy to assist you further.

Kind Regards
The United Team

Rated 4 out of 5 stars

I gave you 4 stars out of 5 stars…

I gave you 4 stars out of 5 stars because if I gave you 5 stars their would be no room for improvement, carpet fitters where polite and Bang-on, would use you again.
Thank-you

August 4, 2025
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Hi Leslie, thank you for your kind feedback.

We're so pleased our Lincoln store could meet your expectations and provide you with a positive service.

We look forward to assisting you again in the future, take care.

Rated 4 out of 5 stars

All round good service who…

Really helpful staff in the shop who organised fitting at short notice. Carpet fitted well in a difficult area

August 4, 2025
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Hi Tessa, thank you for your review.

We're so pleased our Lincoln store could meet your expectations and provide you with an all round good service.

We hope to get the opportunity to assist you again soon, take care.

Rated 3 out of 5 stars

Recently wrote a review for this…

Recently wrote a review for this company saying how great it was, decided to have some more laminate flooring laid, in hallway with same fitters, job was delayed, because of illness,fair enough, when fitters finished they asked for £150 more than I had been quoted.
One of the door bars was damaged scratched, when fitted, fitter agread to come back on the following Monday.
Got a call from the shop, day after fitting saying I should pay the fitters more money, I said I would speak to them when they come to replace door bar, foolishly I spoke to the fitter on the phone and he said it would really help him out to transfer by bank transfer that day and he would come back Monday, so sent him £80, not seen him since, despite texting and calling.

June 24, 2025
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Good afternoon Mark, thank you for taking the time to leave feedback.

We would like to hear more about your experience, please email customerservice@unitedcarpets.net with your details and a member of our team will look into this for you.

Kind Regards
The United Team

Rated 4 out of 5 stars

Service was good

Service was good

June 23, 2025
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Hi Mandie, thank you for taking the time to leave feedback.

We're so pleased our Lincoln store could provide you with a positive service.

Kind Regards
The United Team

Rated 5 out of 5 stars

Great service

Really easy to order.

Slight change to the stair caret on the day but received a call and was upgraded to an even nicer one.

Fitters were friendly and professional and had my new stair and living room carpets down in no time.

Great service.

Will definitely be ordering again for my bedroom.

June 27, 2025
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Hi Mike, thank you for taking the time to leave such kind feedback.

We're so pleased our Lincoln store could make your experience with us a super easy process.

We look forward to assisting you with your bedroom carpet, have a wonderful day.

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend, from entering the store to paying, all staff helpful and professional, as we're the fitters, everything was perfect.

July 24, 2025
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Hi Karen, thank you for taking the time to leave such kind feedback.

We're so glad our Lincoln store could meet your expectations and provide you with such a positive service.

We hope to assist you again with any projects you have in the future, take care.

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