United Carpets & Beds - Mexborough Reviews 

77
TrustScore 4 out of 5

4.0

Rowms Lane, S64 8AA Swinton, GB


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Rated 5 out of 5 stars

My experience with United carpets from start to finish including fitting was an amazing experience. The two guys who fitted my carpets left it so clean and tidy I would recommend these to everyone.... See more

Company replied

Rated 5 out of 5 stars

Helpful salesman in Mexborough/Swinton Sth Yorkshire store and carpet well fitted and on date promised. This was for my mother and the salesman helped us choose the right carpet for the job. The car... See more

Company replied

Rated 5 out of 5 stars

The staff are brilliant and friendly. Always kept me updated. Amazing quality flooring. Repeat customer to the branch at Mexborough. The fitters arrived on time and did a great job, left no mess behin... See more

Company replied

Rated 5 out of 5 stars

United carpets in Swinton are flipping brilliant. Really helpful staff and for carpets I wouldn't go anywhere else now. Great range of carpets/flooring and I have also used them for a bed base (ottoma... See more

Company replied


Company details

  1. Carpet Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Furniture Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.

The United Way!

Written by the company

FREE Samples
Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
FREE Measure & Estimate
We can expertly measure your room and provide an accurate estimation of cost.
Interest FREE Credit
0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.

Value for money

That's our promise

That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!

Contact info

4.0

Great

TrustScore 4 out of 5

77 reviews

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Replied to 97% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(77)

1,918 reviews in the last 12 months

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Rated 1 out of 5 stars

I haven’t had anything stop texting me

September 17, 2025
Unprompted review
United Carpets & Beds - Mexborough logo

Reply from United Carpets & Beds - Mexborough

Good afternoon Bobbie, thank you for contacting United carpets and Beds.

Please email customerservice@unitedcarpets.net with your details so we can you removed from our mailing list as soon as possible.

Kind Regards
The United Team

Rated 5 out of 5 stars

Professional from the start with…

Professional from the start with excellent advice and good quality carpets that were fitted well, will definitely buy again

August 20, 2025
Unprompted review
United Carpets & Beds - Mexborough logo

Reply from United Carpets & Beds - Mexborough

Hello, thank you for sharing how our Mexborough store did.

We're so pleased the team could provide you with an excellent service from start to finish, with good qaulity carpets.

We look forward to your next visit with us, have a great day.

Rated 5 out of 5 stars

Lovely carpet

Lovely carpet, great price and service. The fitter was polite and efficient. Overall a great experience.

July 30, 2025
Unprompted review
United Carpets & Beds - Mexborough logo

Reply from United Carpets & Beds - Mexborough

Hi Donna, thank you for taking the time to leave a review.

We're so glad that our Mexborough store could provide you with a great service with a great price, and the fitter was polite and efficient.

We hope you love your new carpet, take care.

Rated 2 out of 5 stars

In store help in choosing carpet was…

In store help in choosing carpet was great. Carpet was well fitted and looks good. Downside was the fitters dumped carpet tubing in street, drove off and left it. I wouldn’t have minded if they had put it on my driveway with excess carpet for me to dispose of. It has left me as a disappointed customer of United carpets. I will be going elsewhere next time.

April 30, 2025
Unprompted review
United Carpets & Beds - Mexborough logo

Reply from United Carpets & Beds - Mexborough

Good afternoon Mr Turner, thank you for taking the time to leave us feedback.

We're disappointed to hear that the independent fitters from our Mexborough store did not meet your expectations.

We would like to hear more about your experience, please email customerservice@unitedcarpets.net and a member of our team will be in contact.

Kind Regards
The United Team

Rated 5 out of 5 stars

Great service in the shop

Great service in the shop. The carpet fitter was very good. Very professional job. Great prices too.

April 8, 2025
Unprompted review
United Carpets & Beds - Mexborough logo

Reply from United Carpets & Beds - Mexborough

Hi Tracey, thank you for taking the time to leave us such a kind review!

We're so glad that our Mexborough store could meet your expectations and provide you with a great service.

We hope to assist you again in the future, take care!

Rated 2 out of 5 stars

The flooring I have had put down wasn’t…

The flooring I have had put down wasn’t done right

April 15, 2025
Unprompted review
United Carpets & Beds - Mexborough logo

Reply from United Carpets & Beds - Mexborough

Good afternoon Jeneane, thank you for taking the time to leave us feedback.

Its disappointing to hear that your experience with our Mexborough store did not meet your expectations.

We would like to hear more about the service you recieved. Please email customerservice@unitedcarpets.net at your earliest convenience, with your details and any images and a member of our team will be in contact.

Kind Regards
The United Team

Rated 5 out of 5 stars

Beautiful carpet excellent quality

Beautiful carpet excellent quality
The fitters were brilliant, very friendly and did an excellent job

April 30, 2025
Unprompted review
United Carpets & Beds - Mexborough logo

Reply from United Carpets & Beds - Mexborough

Hi Ann, thank you for taking the time to leave such positve feedback!

We're so glad that our Mexborough store could meet your expectations and provide you with a friendly & brilliant service.

We hope to assist you again in the future, take care!

Rated 5 out of 5 stars

Fabulous flooring

Excellent service and prices. The carpet and laminate were fitted perfectly. The staff at the Swindon warehouse were pleasant and helpful and the laminate/carpet fitters worked fantastic and cleanly too. Altogether a good experience. I have had all my carpets from there in the past and will continue to do so.

April 5, 2025
Unprompted review
United Carpets & Beds - Mexborough logo

Reply from United Carpets & Beds - Mexborough

Hello Glynis, thank you for taking the time to share your experience with us.

Its great to hear that our Mexborough store could provide you with such an excellent service with excellent prices. and we're so glad that the independent fitters did a perfect job when fitting your carpet and laminate.

We will look forward to our next visit with us, take care!

Rated 5 out of 5 stars

Customer services excellent fitters…

Customer services excellent fitters on time and no messing,

April 8, 2025
Unprompted review
United Carpets & Beds - Mexborough logo

Reply from United Carpets & Beds - Mexborough

Hi Gary, thank you for taking the time to share how our Mexborough store did!

We're so pleased that they could make your experience with us an excellent one.

We hope to assist you again in the future, take care!

Rated 5 out of 5 stars

Brilliant customer service and…

Brilliant customer service and professional throughout. Super happy with the carpet we purchased

April 22, 2025
Unprompted review
United Carpets & Beds - Mexborough logo

Reply from United Carpets & Beds - Mexborough

Hi Claire, thank you for taking the time to leave us a review!

We're so pleased that our Mexborough store could meet your expectations and provide you with a brilliant service.

We hope to assist you again in the future, take care!

Rated 1 out of 5 stars

Disgusting carpet fitter ..left an…

Disgusting carpet fitter ..left an absolute mess of my house ..used these for years..manager called and apologised but no offer offer of compensation in regards to me paying for fitters..Piles of carpet strewn all over my house..glue canisters left in my children's bedroom..will never use again

April 2, 2025
Unprompted review
United Carpets & Beds - Mexborough logo

Reply from United Carpets & Beds - Mexborough

Good afternoon Kevin, thank you for taking the time to leave us a review.

We're disappointed to hear that the independent fitter from our Mexborough store has failed to meet your expectations. We would like to hear more about your experience, please email customerservice@unitedcarpets.net and a member of our team will be in touch.

Kind Regards
United Carpets And Beds

Rated 3 out of 5 stars

Had far too much carpet left over feel…

Had far too much carpet left over feel like the person who measured didn’t get the measurements right and I’m paying for there mistake

February 24, 2025
Unprompted review
United Carpets & Beds - Mexborough logo

Reply from United Carpets & Beds - Mexborough

Hi Peter,
Thankyou for taking time to leave us a review.
We are disappointed to hear about your experience all of your feedback will be passed onto management for review of our service. If you have any further information please contact customerservice@unitedcarpets.net
Kind regards
The United Team

Rated 5 out of 5 stars

My new flooring.

The shop was easy to navigate and find what I was looking for. The day my flooring was laid it was done quickly and very professionally. Overall I am pleased with my new flooring and have no complaints, I would recommend it to anyone.

January 21, 2025
Unprompted review
United Carpets & Beds - Mexborough logo

Reply from United Carpets & Beds - Mexborough

Hi Carol, thank you for taking the time to leave us a review!
We're so pleased to hear that our Mexborough store and the independent fitters was able to meet your expectations and provide you with a positive service.
We hope you love your new flooring, thanks again for the recommendation, take care!

Rated 5 out of 5 stars

Just what I wanted

Just what I wanted. Just called in from the shop next door , staff helpful went back next day to make my purchase.

January 17, 2025
Unprompted review
United Carpets & Beds - Mexborough logo

Reply from United Carpets & Beds - Mexborough

Hi Brian, thank you for taking the time to share with us how our Mexborough store did!
Its great to hear that you recieved such a positive service.
We hope to assist you again in the future, take care!

Rated 5 out of 5 stars

Excellent customer service and sales/fitters all the gang really

Measured supplied and fitted within a week even with it being Christmas one week before

December 18, 2024
Unprompted review
United Carpets & Beds - Mexborough logo

Reply from United Carpets & Beds - Mexborough

Hi Kath,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to measure and supply your carpet within the week before Christmas!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Mexborough

Rated 2 out of 5 stars

Shocking service…

Arranged for fitting 5 weeks in advance, to then be let down on day and lied to, saying they had phoned me to then realise they have phoned a different customer twice and not me. no phone call until I phoned to see what was happening. On new arrangement I had to phone again due to fitter not turning up on time and having to get an 80 year old to sit in for me. To be told he would be with us 3 hrs after first arranged. Shocking service for the fitment side of things.

December 16, 2024
Unprompted review
United Carpets & Beds - Mexborough logo

Reply from United Carpets & Beds - Mexborough

Good afternoon Richardson, thank you for taking the time to leave us a review. We're sorry the service you recieved from our Mexborough store wasnt a positive one. We would like to hear more about your experience. Please email customerservice@unitedcarpets.net with your details and a member of our team will get back to you.
Kind Regards
The United Team

Rated 5 out of 5 stars

Would like to say a big thank you to…

Would like to say a big thank you to staff and would like to say a big thankyou to the carpet fitter excellent job done I can't thank you enough made my Christmas getting it all sorted.

December 17, 2024
Unprompted review
United Carpets & Beds - Mexborough logo

Reply from United Carpets & Beds - Mexborough

Hello Joanne, thank you for taking the time to share with us how our Mexborough did, we're so glad they could make your experience with us a positive one. We hope you have an amazing Christmas, take care.

Rated 5 out of 5 stars

The info on getting the best carpet for…

The info on getting the best carpet for our needs, Karl was really helpful, the fitters Neil and Louis did a great job, very efficient,

October 17, 2024
Unprompted review
United Carpets & Beds - Mexborough logo

Reply from United Carpets & Beds - Mexborough

Good afternoon Neil, thank you so much for taking the time to leave us a review! We hope you love your new carpets, take care.

Rated 5 out of 5 stars

Lovely sales people

Lovely sales people, competitive prices, delivery and fitting great

October 18, 2024
Unprompted review
United Carpets & Beds - Mexborough logo

Reply from United Carpets & Beds - Mexborough

Hi Theresa, Its a pleasure to hear what a great service you received from our Mexborough store and fitters! We're so glad we could help.

Rated 5 out of 5 stars

Lovely staff

Lovely staff, very good choice of carpets and always ready and prepared for collection.
Have used United Carpets before and will use again.

September 16, 2024
Unprompted review
United Carpets & Beds - Mexborough logo

Reply from United Carpets & Beds - Mexborough

Hello, Thank you so much for your review! We really appreciate you taking the time to share your experience with us. We hope you love your new carpets, and we look forward to assisting you in the future!

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