Attended the Northfield branch and found the staff were relaxed and friendly, gave good advice on availability and costs. There’s a very wide variety of carpets too. The carpet fitter, Neil, was ex... See more
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From choosing our carpet to the final fitting I can honestly say what a superb experience, very knowledgeable staff in store who worked with our budget to get the look we wanted. Neal the fitter is ex... See more
Company replied
The carpet is perfect, the store assistant was amazing, really knowledgeable and helpful. The only little problem we had, was the wallpaper got a little bit scuffed during the fitting. (In a newly dec... See more
Company replied
Neal-Floor Fitter from United Carpets-Northfield Neal was great, fitted our Kitchen floor -plywood base and actual Lino in under 3hrs. Neal does tidy work, it looks good and very reasonably priced.... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Chatham Road, B31 2PD, Birmingham, United Kingdom
- 0121 476 6770
4.7
Excellent
160 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Stuff
Attended the Northfield branch and found the staff were relaxed and friendly, gave good advice on availability and costs. There’s a very wide variety of carpets too.
The carpet fitter, Neil, was excellent; polite, friendly and extremely professional, it was clearly evident he knew what he was doing and got on with it (but how he can drink cold coffee is a mystery) giving the customer confidence in the end product.
Would definitely recommend United Carpets.
June 1, 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hello Marie, thank you for taking the time to leave a review.
Its a pleasure to hear that our Northfield store could make your experience with us a positive one.
Thank you so much for the recommendation. Take care.
Went into your branch in Northfield…
Went into your branch in Northfield Birmingham for some advice and your member of staff Callum was very help would now recommend this company.
May 30, 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hello Ben, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you received from our Northfield store.
Thank you so much for the recommendation. Take care.
Very professional service!
We had our carpets fitted by Martin and Liam who were so lovely. Thank you! Also thanks to Sebastian who served us in store and measured up!
May 20, 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hello, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you received from our Northfield store.
Thank you so much for the recommendation. Take care.
Great products & great customer service
Great customer service from Sebastion, very helpful & know whàt they are talking about.
Opted for laminate and Neal fitted the boards quicker than i expected and they look fabulous.
Would definitely recommend
May 2, 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hello, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Northfield store.
Thank you so much for the recommendation. Take care.
We went in today Sunday 17th May and…
We went in today Sunday 17th May and Callum was very helpful and friendly
We got what we wanted and the delivery date we needed thank you
May 17, 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Denise, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Northfield store.
Thank you so much for the recommendation. Take care.
Reply from United Carpets & Beds - Northfield
Hi, thank you so much for your kind review.
We're so pleased that you're happy with the service that you recieved from our Northfield store.
Thank you for the recommendation. Take care.
Superb service 👏
From choosing our carpet to the final fitting I can honestly say what a superb experience, very knowledgeable staff in store who worked with our budget to get the look we wanted. Neal the fitter is excellent at what he does and all round a very pleasant guy. Will definitely be using for the rest of the house. Highly recommended.
May 12, 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Lisa, thank you so much for your fantastic review! We’re delighted to hear you had such a positive experience from choosing your carpet right through to the final fitting.
It’s great to know our team helped you achieve the look you wanted while staying within budget, and we’ll be sure to pass your kind comments on to Neal as well — he’ll really appreciate it.
Thank you for the recommendation, and we look forward to helping with the rest of your house in the future!
Efficient and Polite
Neal fitted our carpet on the stairs, landing and study. He was extremely polite and efficient. The carpet looks great and looks very professional.
May 12, 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Andrew, thank you so much for your kind review.
We're so pleased that you're happy with the service that you recieved from our Northfield store.
Thank you for the recommendation. Take care.
2nd fitting, fantastic.
This was the second time we had Neil to fit a product for us. Again a fantastic job, perfection all round the edges. Great guy to talk to also. Would really recommend 😀
May 6, 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Thank you for taking the time to leave your kind feedback. We hope to see you again soon for your next project.
Kind Regards
United Carpets
The carpet is perfect
The carpet is perfect, the store assistant was amazing, really knowledgeable and helpful. The only little problem we had, was the wallpaper got a little bit scuffed during the fitting. (In a newly decorated room) The carpet fitter left the door off after removing it, to fit the carpet. And the fitter refused to take any of the off cuts. If it wasn't for the fitting issues, I would have given five stars. Sorted the scuffs out, still waiting to get door hanged and off cuts we managed to squeeze in the car, to take to the tip.
April 11, 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Thank you for taking the time to leave your feedback, we are happy to hear that the service and the product were up to scratch. I was sorry to hear about the issues with the scuff from the independent fitter. Please contact the store if we can be of any assistance with this.
Thanks again for your kind feedback and for shopping with United Carpets and Beds.
Beautiful floors from Neal
Very good floor fitter (guy named Neal). The floor tiles are great quality, he fitted them perfectly. Friendly guy. Highly recommend
April 27, 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Nadine, thank you so much for taking the time to leave a review.
Its such pleasure to hear that our Northfield store was able to meet your expectations and provide you with a 5 star service throughout.
We hope to assist you with your future projects. Take care!
The fitter (Neil) was excellent
The fitter (Neil) was excellent. He was very thorough and would not leave until the LVT flooring was laid perfectly and was clean of any residue glue etc
April 26, 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Robin, thank you so much for taking the time to leave a review.
Its such pleasure to hear that our Northfield store was able to meet your expectations and provide you with a 5 star service throughout.
We hope to assist you with your future projects. Take care!
Thank you Neal for your fantastic work
Neal has been fantastic, he reassured us throughout the whole process.
I 100% recommend Neal to anyone who would like to get their flooring done.
April 21, 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Beverley, thank you for taking the time to share your experience.
We're so pleased that your happy with the service that you recieved from our Northfield store.
We hope to assist you again in the future. Have a wonderful day!
Great customer service and the floor fitter Neil was very polite and professional
Great customer service the laminate floor we picked is amazing and the fitter Neil was very polite and very professional
April 16, 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Mike, thank you for taking the time to leave a review.
Its a pleasure to hear that you're pleased with the service that you received from our Northfield store.
Thank you so much for the recommendation. Take care.
Great service
Great service by Callum, Seb and Craig! They patiently helped us choose the right carpet and it was expertly fitted by Phil. They accommodated the fitting date to suit us. Good work lads!!
April 11, 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Steph, thank you for taking the time to share how our Northfield store did.
We're so pleased to hear that Callum, Seb and Craig were all able to help you make the decision of which carpet was most suited to you and your home.
Its also great to hear that Phil did a brilliant job of fitting your carpet and was able to find a fitting date that accommodated to you.
We hope to assist you again in the future. Take care.
We just bought new floor covering for…
We just bought new floor covering for our kitchen in less than 15 minutes! And it’s being fitted tomorrow! Callum served us, told him what we wanted, he directed us to a selection of vinyl on rolls, we picked it and that was that. Even better, the price didn’t break the bank either
April 13, 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Zoe, thank you for taking the time to share how our Northfield store did.
Its such a pleasure to hear that the team were able to meet your expectations and provide you with such a positive service throughout.
Thank you so much for for your kind recommendation. Have a wonderful day.
The staff in the shop
The staff in the shop, are very helpful, th samples were very helpful.
Delivery time was very good, just a little disappointed on the day of delivery , a bit of huffing and puffing from the fitter but he eventually did an excellent job of fitting it.
February 25, 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Linda, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Northfield store.
Thank you again for the recommendation. Take care.
Excellent service, would recommend
Excellent service, measured up and provided a quote on same day that I had visited the shop. Fitting of the carpet followed a week later. I would definitely recommend, very pleased with the whole process and the carpet looks great.
January 17, 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Miss Prickett, thank you for taking the time to share our Northfield Store did.
We're so glad that the team could meet your expectations and provide you with an excellent service throughout. Its great to know that you're happy with the final results.
We hope to assist you again in the future. Take care.
Very helpful when I was in store
Very helpful when I was in store. Whole process was very good.
February 17, 2026
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi, thank you for taking the time to leave such a kind review.
Its a pleasure to hear that our Northfield store was able to make your experience a positive one and you're happy with the finished results.
Thank you again for the recommendation. Take care.
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