Seb at United Carpets was amazing at dealing with flooring our entire new house. Second time we've used United Carpets now because of first experience. Our fitter Neal has been brilliant at doing our... See more
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I came into the store twice and Callum remembered exactly what I’d been looking at. He gave an extremely professional and friendly service without being pushy. Super quick and customer focused service... See more
Company replied
Neal-Floor Fitter from United Carpets-Northfield Neal was great, fitted our Kitchen floor -plywood base and actual Lino in under 3hrs. Neal does tidy work, it looks good and very reasonably priced.... See more
Company replied
The carpet is perfect, the store assistant was amazing, really knowledgeable and helpful. The only little problem we had, was the wallpaper got a little bit scuffed during the fitting. (In a newly dec... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Chatham Road, B31 2PD, Birmingham, United Kingdom
- 0121 476 6770
4.8
Excellent
175 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer service at the store
Great customer service at the store, competitive prices and excellent fitting.
September 22, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Tina, thank you for your kind feedback.
We're so pleased our Northfield store could provide you with a great service in store and excellent fitting.
Thank you again for the recommendation, have a fantastic day.
Happy Customer
From first minute I knew it's gonna be good ,quotes were done instantly and fitter Neil naild it ...literally .Only positives from me and I definitely recommend and look forward to another fitting with them in near future.
October 14, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Axl, thank you for sharing how our Northfield store did.
We're so glad that you're pleased with the service you recieved.
Thank you again for the recommendation, we will see you again soon.
Neil head fitter: Northfield. My rating is based on the fantastic…
My rating is based on the fantastic service we received from Neil, the head fitter. He was professional and committed to fit the carpet in the 2 bedrooms and stairs before the end of the day. Neil accomplished this single handed. The quality of his work was outstanding.
He should be commended for a job welldone.
September 12, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi, thank you for taking the time to leave a review.
We're so pleased our Northfield store and the independent fitters could make your experience with us a positve one.
We're so glad that you're happy with your new Carpet! Thanks again for the recommendation.
The carpet fitter were polite &…
The carpet fitter were polite & friendly. They did a quick & tidy job. We are really pleased with the finish. Thankyou.
August 16, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hello Dawn, thank you for sharing how our Northfield store did.
Its great to hear that the team and fitter could make your experience with us a positive one.
We're so glad that you're happy with the finished results, take care.
Excellent service
The carpet was delivered at the time planned, the quality was very good for the price and the carpet fitter was very professional and polite
August 12, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Jeanette, thank you you sharing your experience with us.
We're so pleased our Northfield store could meet your expectations and provide you with an excellent service.
We hope that you love your new carpet, have a wonderful day.
I have used this Company on several…
I have used this Company on several occasions for carpets and flooring and have always found the sales staff to be extremely helpful. The fitter, Neal was very friendly and professional and the job was completed very efficiently with no mess. I would have no hesitation in recommending this Company, excellent as always. 5 Stars
September 10, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hello Beverley, thank you for leaving our Northfield store a review.
Its a pleasure to hear that the team could continue to meet your expectations and provide you with an excellent service.
We look forward to assisting you with any future projects, take care.
Recently purchased carpet and vynal…
Recently purchased carpet and vynal flooring from United carpets staff very friendly and helpful definitely recommend carpet fitter Neal very professional friendly and polite exalant job more than happy
September 5, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Adrian, thank you for leaving a review.
We're so so pleased that our Northfield store could meet your expectations and help you find the right carpet and vinyl for your home.
We hope to assist you again with any future projects, take care.
The staff at the Northfield store were…
The staff at the Northfield store were very helpful, friendly and efficient.
Neal the carpet installer was brilliant, fantastic job.
August 7, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hello Andy, thank you for sharing how our Northfield store did.
We're so pleased they could meet your expectations and provide you with a friendly and efficient service.
We hope to assist you again soon, have a great day.
Poor workmanship and ethic.
We used these folks to do our whole bungalow in 2015 and they were excellent. As such, we didnt hesitate to go back to them for a stairs and loft room. Overall the sale was good and we got what we wanted. They set a date, but on the day, the installer arrived at 2:30 without the underlay, couldnt take off the doors as agreed, and finished the job at 7:30 leaving all the waste for us to tidy up. This is a shame, as we have been recommending these folks to people for the last decade, but we cant anymore.
August 21, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Good afternoon, thank you for your feedback.
We're glad to hear that our Northfield store could provide you with a positive instore experience.
We unfortunately do not offer a waste disposal service, however this should of been explained at point of purchase.
If you have any further information, please email customerservice@unitedcarpets.net and we will escalate this further for you.
Kind Regards
The United Team
From the time the fixer arrived he made…
From the time the fixer arrived he made me feel good i was really not looking forward to it lol but my carpet looks amazing and as been finished very well
July 24, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hello, thank you for your review.
We're so glad our Northfield store could meet your expectations and provide you with a 5 star service.
We hope that you love your new carpet, have a wonderful day.
Good service would recommend
Have had carpet from united carpets before so because people helpfull and quick fitting went there again
July 17, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Linda, thank you for sharing how our Northfield store did.
We're so pleased they could meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future, take care.
Reply from United Carpets & Beds - Northfield
Hi Robert, thank you for taking the time to leave a review.
We're so pleased our Northfield store could make your experience with us an excellent one.
We hope to assist you with any projects you have in the future, take care.
Great service
Great service. Fitter was fantastic, Neil was a pleasure to deal with. Very efficient and courteous throughout the whole experience happy to go above and beyond to satisfy.
July 14, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Matty, thank you for taking the time to leave us a review!
We're so glad our Northfield store and independent fitter could provide you with a great service throughout the whole experience.
We hope to assist you again in the future, take care!
Purchased stair carpet around 18 months…
Purchased stair carpet around 18 months ago and its starting to wear already on the riser
and can feel the gripper rod protruding on the rear face
visited the store for advise as it is still under warranty
was told by the clerk at the desk , well it is our budget range, all i can do is pass your details on to the manager who only works here part time , that was 3 weeks ago we re still awating a call ?
Contacted by united carpets ,they offered a more expensive replacement carpet at a discount which we were happy with was fitted and we're happy with service received,hence change of review
June 23, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Good afternoon Dave, thank you for your feedback.
I have spoken to the manager of our Northfield store, and I now believe that you are going back into store to choose a new carpet on Thursday to resolve this matter.
Kind Regards
The United Team
Excellent quick and easy carpet fitter…
Excellent quick and easy carpet fitter efficient and great job
July 4, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Jean, thank you for taking the time to leave us a review.
Its great to hear that our Northfield store & independent fitter could make your experience with United Carpets & Beds an excellent one.
We hope you love your new carpet, and we hope to assist you again soon.
Just had vinyl layed in the…
Just had vinyl layed in the bathroom,Neil the fitter did a fantastic job, really professional
July 9, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Julie, thanks for taking the time to leave such kind feedback.
We're so glad that our Northfield store and independent fitter Neil could meet your expectations and provide you with a fantastic service.
We hope to assist you on any future projects you may have.
Kind Regards
The United Team
Great service from Sebastian courteous…
Great service from Sebastian courteous and knowledgeable, always come here for my carpets.
June 9, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hello Karen, thank you for taking the time to leave us a review!
its great that our Northfield store could provide you with a positive service that met your expectations.
We hope that you love your new carpets, have a fantastic day.
Good value for money
Good value for money. Callum helped me find flooring solutions within my budget and couldn’t have been more helpful. When there was a delamination issue with the carpet we chose, he gave us lots of notice so we could either delay fitting for new stock to arrive or choose a different carpet. Neil was our flooring fitter and his expertise, knowledge and experience shone through. We could not be more pleased with the job he did. Would 100% recommend and will definitely go back to them when we are ready to do the flooring in the other rooms.
June 24, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Miss Footes, thank you for taking the time to leave us a review!
We're so pleased to hear that our Northfield store was able to meet your expectations and provide you with such a positve experience.
Thanks again for the recommendation, we look forward to your next visit with us.
Neal was a very polite man very…
Neal was a very polite man very personal definitely recommend
June 23, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hello Sarah,
Thank you for taking the time to leave feedback!
We are delighted to hear that you had a positive experience with the service provided by our salesman
We hope to have the opportunity to assist you again in the future.
All the best,
United Carpets & Beds Northfield
NORTHFIELD BRANCH
The gentleman who served us in the shop was very helpful. The delivery was quick, and Neil the carpet fitter was really polite and did a wonderful job. Thank You!!
June 23, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hello Aaron,
Thank you for taking the time to leave feedback!
We are delighted to hear that you had a positive experience with your recent carpet fitting and the overall service provided by our team.
We hope to have the opportunity to assist you again in the future.
All the best,
United Carpets & Beds Northfield
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