Seb at United Carpets was amazing at dealing with flooring our entire new house. Second time we've used United Carpets now because of first experience. Our fitter Neal has been brilliant at doing our... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I came into the store twice and Callum remembered exactly what I’d been looking at. He gave an extremely professional and friendly service without being pushy. Super quick and customer focused service... See more
Company replied
Neal-Floor Fitter from United Carpets-Northfield Neal was great, fitted our Kitchen floor -plywood base and actual Lino in under 3hrs. Neal does tidy work, it looks good and very reasonably priced.... See more
Company replied
The carpet is perfect, the store assistant was amazing, really knowledgeable and helpful. The only little problem we had, was the wallpaper got a little bit scuffed during the fitting. (In a newly dec... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Chatham Road, B31 2PD, Birmingham, United Kingdom
- 0121 476 6770
4.8
Excellent
175 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stair runner
Ordered a stair runner with edging, most other shops send these carpets off for weeks to be made. Neil the fitter did it all manually over the weekend. They fitted me in the weekend before Xmas as I was going away & Neil professionally came to fit it and it looks amazing.
December 21, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Dawn, thank you for taking the time to share your experience with us.
Its such a pleasure to hear that our Northfield store could provide you with a quick and efficient service that met your expectations, and got you in for fitting before Christmas.
We're so glad that you're happy with the finished results. We hope that you have a wonderful Christmas and new year!
Carpet order
Still not received my carpets bit did agree to after Christmas
December 2, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Ian, thank you for taking the time to leave a review.
We're looking forward to fitting your new carpet after Christmas, and hope you will be satisfied with the finished results.
We hope you have a great Christmas and new year. Take care.
Neil - Northfield Branch
Neil came to fit my whole house, downstairs in vinyl and the stairs, landing and bedrooms with underlay and carpets. Considering he did the job by himself and had furniture to move around, he completed the job to an excellent standard, job completed over two days. Thanks
December 17, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Daisy, thank you for taking the time to leave such kind feedback.
Its a pleasure to hear that our Northfield store could meet your expectations and provide you with a 5 star service, and the fitter completed the job to an excellent standard.
Thank you again for the recommendation. Take care.
I am so happy with all my new floors
I am so happy with all my new floors! Choosing, booking and ordering was so quick and easy. All Lovely quality too. Then Neal, who laid the floors was just brilliant. He got it all down and finished by himself in 2 afternoons and did such a lovely job! Definitely would use you again If I even change my styles.
December 11, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Charlotte, thank you for taking the time to share how our Northfield store did.
We're delighted to hear that choosing your flooring in store was quick and easy, and the fitter did a brilliant job and you're happy with the finished results.
We look forward to assisting you again in the future. Take care.
United Carpets Northfield
Neil came to fit a large carpet in an awkward shaped room. He and Callum wrestled the carpet into position and fitted it superbly taking time to get the details right. We will definitely be using him again. Callum’s advice in the shop was invaluable.
December 10, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Raymond, thank you for taking the time to leave a review.
Its great to hear that our Northfield store could meet your expectations and provide you with a 5 star service.
We look forward to your next visit with us. Take care.
Very good company
Very good company. Reasonable prices. Excellent customer service and friendly fitters.
November 13, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hello Jenifer, thank you for taking the time to leave our Northfield store a review.
We're so glad that the team could provide you with excellent customer service with reasonable prices and the fitters were friendly.
Thank you again for the recommendation. Take care.
Communication
Neil phoned me to say he was on his way to come and fit a room not landing and stairs so he phoned office to be told he got landing on stairs to do then drive all the way from Northfield to come and still fit my carpets bless him think he need extra bonus very happy with his work would definitely recommend Neil for carpets to any one
December 3, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Debbie, thank you for taking the time to leave feedback.
Its such a pleasure to hear that the fitter could go above and beyond to ensure that your expectations where met, and you are more than happy with the finished results of your carpets.
Thank you again for the recommendation, have a fantastic day and weekend.
Nice products, fantastic service
Lovely carpet, and can’t praise the carpet fitter enough, did an excellent job , above and beyond expectations.
November 27, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Stephi, thank you for taking the time to share how our Northfield store did.
we're so pleased that the team could go above and beyond to ensure that they exceeded your expectations and provide you with a 5 star service.
We hope that you love your new carpets, take care!
Easy and Reliable service
Easy, quick and reliable service. Neil was very friendly and professional. Have used them before and will do so again.
November 27, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hello, thank you for your kind feedback.
Its so great to hear that you're pleased with the service that you received from our Northfield store.
We look forward to assist you again with any future projects, take care.
Great price
Great price
Good communication from chap in Northfield store .
Also fitter was quick friendly did job professionally.
Highly recommended
November 24, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Andy, thank you for taking the time to leave our our Northfield store a review.
Its great to hear that you're happy with the service that you recieved.
Thank you again for the recommendation, take care.
Neil was absolutely amazing
Neil was absolutely amazing, was very quick putting down both carpets and a lovely man. Would highly recommend and would use again :)
November 18, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Shanai thank you for taking the time to leave us a review.
We're so glad to hear that you're pleased with the service you received from our Northfield store.
Thank you so much for the recommendation, take care.
Neil came out to fit my carpet that I…
Neil came out to fit my carpet that I thought was a straight forward replace .. turns out it never is.. Neil was patient and sorted the levels out and new carpet looks great . Brilliant finish and lovely professional service
November 18, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Natalie, thank you for your kind feedback.
Its great to hear that our Northfield store & independent fitter could make your experience with us a positve one, and you're happy with the finished results.
We hope to assist you again with any projects in the future, take care.
Top Fitter
We had our bedroom carpet fitted in August. Neal arrived (at the time I was given) and did the job. Great. Later we noticed marks so we called the shop and Neal came back the same day. Turned out the carpet had a manufacturing fault. He spoke to the shop and explained, we went and agreed on an alternate carpet (our original was out of stock) but we were given an upgraded one. Neal was back within a day, defective one out, new one in. Champion.
We then had our stair carpet fitted 3rd November, we could have had it sooner but elected to wait for Neal to be available again not just because of his carpet fitting skill but the customer service follow up once he knew there had been an issue with the original bedroom one.
We will certainly use this shop again and wait for Neals availability.
November 3, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Pete, thank you for taking the time to leave a review.
We're so pleased our Northfield store could meet your expectations and provide you with a 5 star service.
We look forward to assisting you again in the future, take care.
Had my carpets fitted yesterday
Had my carpets fitted yesterday
Neal was very polite and friendly
Thank you for making a house a beautiful home for me and my family,
I would highly recommend, 10/10 service
November 11, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Rachael, thank you for taking the time to leave a review.
Its great to hear how our Northfield store could meet your expectations and provide you with a 10/10 service.
Thank you again for the recommendation, take care.
Attentive and knowledgeable staff
Attentive and knowledgeable staff. Great choice of floor coverings available.
October 31, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Lynda , thank you for taking the time to leave our Northfield store a review.
We're so pleased that the service you recieved met your expectations.
We hope to assist you again with any future projects, take care.
Neil was very professional and helpful.
November 11, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Timothy, thank you for your feedback.
We're so happy to hear that you are pleased with the service that you recieved from our Northfield store.
Thank you again for the recommendation, take care.
Great work
Easy to pick out the flooring we wanted
We gave our measurements and was given a price and date
Neil came and spent the day fitting laminate in four rooms although he had many issues with our floors he never complained just got on with it even came back a few days later to fit a piece of hard wearing carpet by our back door
October 7, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Tracey, thank you for taking the time to leave a review.
Its great to hear how our Northfield store could make your experience with us a positve one.
Thank you again for the recommendation, take care.
Neil was friendly knowledgeable and an…
Neil was friendly knowledgeable and an excellent worker he carried out an excellent job would definitely recommend him to anyone
November 7, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi, thank you for taking the time to leave a review.
We're so pleased our Northfield store could meet your expectations and provide you with an excellent service.
Thank you for the recommendation, take care.
Great product and friendly service
Great product and friendly service
October 25, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Stan, thank you for taking the time to leave our Northfield store a review.
Its a pleasure to hear how the team could meet your expectations and provide you with a friendly service and great product.
We hope to assist you again in the future, take care.
Really happy with fitting
Really happy with fitting. All done to such high standard. Neal was amazing and very professional
October 27, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Melissa, thank you for taking the time to leave our Northfield store a review.
We're so pleased the team could make your experience with us a positive one.
We hope to assist you again in the future, have a great day.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.