Seb at United Carpets was amazing at dealing with flooring our entire new house. Second time we've used United Carpets now because of first experience. Our fitter Neal has been brilliant at doing our... See more
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I came into the store twice and Callum remembered exactly what I’d been looking at. He gave an extremely professional and friendly service without being pushy. Super quick and customer focused service... See more
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Neal-Floor Fitter from United Carpets-Northfield Neal was great, fitted our Kitchen floor -plywood base and actual Lino in under 3hrs. Neal does tidy work, it looks good and very reasonably priced.... See more
Company replied
The carpet is perfect, the store assistant was amazing, really knowledgeable and helpful. The only little problem we had, was the wallpaper got a little bit scuffed during the fitting. (In a newly dec... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Chatham Road, B31 2PD, Birmingham, United Kingdom
- 0121 476 6770
4.8
Excellent
175 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Neal-Floor Fitter from United…
Neal-Floor Fitter from United Carpets-Northfield
Neal was great, fitted our Kitchen floor -plywood base and actual Lino in under 3hrs. Neal does tidy work, it looks good and very reasonably priced.
Thanks Neal will use you again when we need new carpets and floors and will recommend you to anyone we know who needs new flooring fitting :-) Ally Brown
June 12, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Ally, thank you for leaving a review!
We're so pleased that our Northfield store was able to meet your expectations and make your experience with us a positive one.
Thanks again for the recommendation, take care!
The fitters was very polite and…
The fitters was very polite and professional and helpful thank you so much
April 28, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Sammie, thank you for contacting us!
We're so pleased to hear that the independent fitters from our Northfield store were able to make your experience with us a positive one.
We hope to assist you again in the future, have a great day!
They were professional and friendly…
They were professional and friendly didn't take them long to lay the carpet they also cleaned up there own mess
April 24, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Thank you for taking the time to leave your feedback. Your comments regarding the independent fitters have been passed onto their team. Thanks again for taking the time to leave your feedback and for shopping with United Carpets.
Fantastic Fitting
A big thank you to Neal and Ben for their fantastic service when fitting the carpets. Two lovely gentlemen who went above and beyond (even working into the evening) to fix an error that was outside of their control!
The rest of the service was easy & straight forward, although it took longer than expected and required some chasing from my side. Overall, the carpets look good and I’m happy with the service.
May 8, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
We are so pleased you enjoyed your experience with United Carpets and Beds!
Incredible service
Incredible service, quick and easy, fitted perfectly. Super happy with my new bedroom carpet.
May 3, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Duncan, thank you for taking the time to leave us a review!
We're so pleased to hear that our Northfield store was able to provide you with an incredible service from star to finish.
We're so glad that you love your new bedroom carpet and we hope to assist you again in the future, take care!
Great service from the start
Great service from the start, very helpful when choosing the carpet we needed.
Neil did a great job, very professional and polite. Thank you
May 9, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Emma, thank you for taking the time to leave us a review!
We're so pleased to hear that our St Helens store was able to provide you with a great service from star to finish that met your expectations.
We hope to assist you again in the future, take care!
United carpets was very professional…
United carpets was very professional from when i was ordering my carpet right up to it being fitted. Keeping me updated often with fitting dates. Staff are very polite and helpful.
April 2, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Paula, thank you for taking the time to leave us a review!
Its great to hear that our Northfield store could make your experience with us a positive one from start to finish.
We hope that you love your new carpet, and we hope to assist you again soon.
JC - Northfield
Carpet fitted nicely, was quick, clean & tidy. Neil & Ben did a great job, very professional. Would recommend for good quality fitting.
April 29, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Jonathan, thank you for taking the time to share your experience with us!
We're so pleases that our Northfield store could meet your expectations and provide you with a positive service.
We hope that you love your new carpets, and we hope to assist you again in the future!
Top service
Top service. Had 3 carpets this year. All quality. Seb instore and all the fitters. Ben and Neil top service. Would deffo recommend
April 29, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Thomas, thank you for taking the time to leave us a review!
We're so pleased to hear that our Northfield store was able to meet your expectations and provide you with a positive service on 3 occasions this year.
Thank you again for the recommendation, we hope to see you again in the future, take care!
Fabulous
I had vinyl flooring fitted from United Carpets in Northfield Birmingham yesterday and I can honestly say it's been a fantastic experience from start to finish all staff very accommodating to my needs the fitters Neil and Ben were very polite,well mannerd,friendly and worked really hard very hassle free experience all round I am very happy with the finished product and would highly recommend with out a doubt well done guys for your hard work and commitment 💪 10/10
April 25, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hello Linda, thank you for taking the time to leave us such a kind review!
Its so great to hear that our Northfield store could provide you with such a fabulous and hassle free service from start to finish.
Thanks again for the recommendation, we hope to assist you again in the future, take care!
Fantastic job by Neal fitting my stairs…
Fantastic job by Neal fitting my stairs and landing carpet looks amazing thank you
April 15, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Becci, thank you for sharing your experience with us!
Its great to hear that our Northfield store could provide you with a positive service, and your new stair carpet looks amazing.
We hope to assist you again in the future, take care!
Great service!
Speedy service in store, great communication from the fitters and timely arrival on the day. Zero problems and will definitely be going back for other rooms.
March 13, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hello Jennie, thank you for taking the time to leave us feedback!
Its great to hear that our Northfield store could provide you with a speedy service, with great communication from the fitters and zero problems throughout.
We look forward to your next visit with us, have a fantastic afternoon!
Bedroom carpet…
So very pleased with our bedroom carpet , quality is superb & extremely pleased with the service of the fitters , would highly recommend, many thanks united carpets , Northfield
March 1, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hello Tracey, thank you for taking the time to leave us a review!
We're so pleased that our Northfield store could meet your expectations and help you find the perfect bedroom carpet for your home.
Thanks again for the recommendation, we hope to see you again in the future, take care!
Excellent Job.
The fitter by the name of Neil did an excellent job, exceeded my expectations.
Thank you.
Kind regards,
M J Gibson.
February 25, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi John, thank you for taking the time to leave us a review!
We're so pleased that our Northfield store was able to exceed your expectations and provide you with a great service.
We hope that we can assist you again in the future, take care!
Always order from you very helpful…
Always order from you very helpful staff and fitters.
February 21, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Jayne, thank you for taking the time to leave us a review!
We're so pleased to hear that our Northfield store could meet your expectations and provide you with a great service.
We hope to assist you again in the future, take care!
Bedroom Carpet
Yes I am very happy with United Carpets they fitted a carpet in a spare bedroom. Dad and Son duo was very pleasant and friendly. And did a fast efficient professional job. And i will be using United Carpets in the future very happy.
December 12, 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Nicholas, thank you for taking the time to leave us a review!
Its great to hear that our Northfield store could provide you with a quick and efficient service.
We look forward to assisting you again next time, take care!
In store was fine however..
My experience in store when picking my carpets and flooring was fine customer service was great, however when it came to fitting I was a little dissatisfied, I feel like not much care was taken when laying flooring etc scuffs and adhesive and carpet fibres stuck on my walls/skirting, on my stairs underneath the carpet is lumpy and on one step on my stairs the carpet is tucked right round the edge of the step but not on the rest, and the carpet in one of the bedrooms has a big crease in it and dosent sit properly, also doorbars are not fixed down. Quite disappointed on the fitting side but had to just move in and never got round to complaining so can't comment on customer service regarding complaints.
February 27, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Good afternoon Kels, thank you for taking the time to leave us feedback!
We're disappointed to hear that the independent fitters from our Northfield store failed to meet your expectations.
We would like to hear more about your experience, please email customerservice@unitedcarpets.net with your details and any images you may have, and a member of our team will be in contact.
Kind Regards
The United Team
Good service and the carpet we picked…
Good service and the carpet we picked was perfect. The fitters were also good.
February 4, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Paul, thank you for taking the time to leave us a review!
We're so pleased to hear that the carpet you have chosen is perfect for you and your home.
We hope to see you again in the future, take care!
AVOID United Carpets and go elsewhere
AVOID United Carpets and go elsewhere!
We had LVT fitted throughout the house downstairs just before Christmas and have had nothing but issues from the very beginning. The LVT has been left absolutely covered in adhesive residue, alot of planks are continually coming unstuck in different areas and the finish is highly unprofessional.
We have tried to be fair and gave the store the chance to send a different fitter round a couple of weeks ago to address all of the issues but unfortunately for us, most of the issues have either been made worse or have been ignored.
We paid a lot of money for materials and fitting and expected a floor that would last at least 10-15 years+. Instead, we been left with a floor that looks absolutely terrible and is already failing after just 2 months.
To top it off, the complaints process seems totally ineffective so avoid yourself the hassle I'm currently having to endure and look elsewhere before you also end up out of pocket and very disappointed!
At this point, the only decent thing United Carpets could do is give us a full refund!
January 31, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Natalie, thank you for leaving us a review!
The Northfield store are aware of your complaint and are in continuous communication with you to get this resolved.
If you have any further issues please contact us at customerservice@unitedcarpets.net
Kinds Regards
The United Team
Definitely recommend
Expert advice. Friendly and professional from start to finish
January 8, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Emma, thank you for sharing with us how our Northfield store did!
Its brilliant to hear that you are pleased with the service you recieved from us.
We hope to see you again in the future, have a great day!
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