Seb at United Carpets was amazing at dealing with flooring our entire new house. Second time we've used United Carpets now because of first experience. Our fitter Neal has been brilliant at doing our... See more
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I came into the store twice and Callum remembered exactly what I’d been looking at. He gave an extremely professional and friendly service without being pushy. Super quick and customer focused service... See more
Company replied
Neal-Floor Fitter from United Carpets-Northfield Neal was great, fitted our Kitchen floor -plywood base and actual Lino in under 3hrs. Neal does tidy work, it looks good and very reasonably priced.... See more
Company replied
The carpet is perfect, the store assistant was amazing, really knowledgeable and helpful. The only little problem we had, was the wallpaper got a little bit scuffed during the fitting. (In a newly dec... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Chatham Road, B31 2PD, Birmingham, United Kingdom
- 0121 476 6770
4.8
Excellent
175 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Definitely recommend
Expert advice. Friendly and professional from start to finish
January 8, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Emma, thank you for sharing with us how our Northfield store did!
Its brilliant to hear that you are pleased with the service you recieved from us.
We hope to see you again in the future, have a great day!
The 2 men worked quickly and…
The 2 men worked quickly and efficiently. They cleared most of the rubbish out but did leave some that I had to ask my daughter to deal with as I am disabled.
February 10, 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Peppett, thank you for taking the time to leave us a review! We're so pleased to hear that our independent fitters delivered great service and was quick and efficient. We look forward to assisting you again in the future, take care!
The people in the shop were fine and…
The people in the shop were fine and very friendly but the people who fitted it made lots of mistakes and didn’t glue it down correctly. They seemed in a rush and we had to take it up and put it down properly.
November 27, 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Laura, thank you for taking the time to leave us a review! We're sorry to hear that the service you received from our independent fitters at our Northfield store wasnt a positive one. Please email customerservice@unitedcarpets.net at your earliest convenance so we can hear more about your experience, and find a way to try and turn this around for you.
Kind Regards
The United Team
Super helpful staff
Super helpful staff, wonderful selection of carpets. Easy and quick to arrange and swift fitting, other companies had 6-8 weeks wait. Fitters Neal & Ben were fabulous, highly recommend!
November 27, 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Sara, its great to hear that our Northfield store provided you with a quick and efficient service! Thank you so much for the recommendation, take care!
The in store service was great
The in store service was great, however I’m finding a number of issues now that it has been fitted
November 4, 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Good morning Jon, thank you for taking the time to leave us feedback. We're glad to hear you received a great service from our Northfield store, however its disappointing to hear that you are finding issues with the fitted carpet. We would like to hear more about your experience, please email customerservice@unitedcarpets.net at your earliest convenience with your details and images and someone from our team will be in touch. We look forward to hearing from you,
The United Team
Great customer service from purchasing…
Great customer service from purchasing through to fitting. Excellent job done
October 30, 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Elaine, thank you for such a positive review! We're so glad that you're pleased with the service you received.
Pleased with the quality of the carpet
Pleased with the quality of the carpet, the fitters and the shop staff
November 15, 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Robert, thank you so much for taking the time to share with us how our Northfield store did! We're so glad that you're pleased with your new carpet!
Beautiful carpet
Beautiful carpet. So thick and lush under foot and soft for a bedroom. The carpet fitters were very professiona, fast workers and very helpful and polite.
November 21, 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Sylvia, thank you so much for leaving us a review! We're so glad your happy with your new carpet, have a great Christmas!
On day of fitting my flooring in…
On day of fitting my flooring in bathroom your fitters chipped my new pedalstool under sink ,they put some white filler over it to cover it up. Once they left my property I couldn't prove it .I was so upset over it I won't use this company again it cost me money to replace it and have it fitted again .
November 1, 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Mr Barker,
Thankyou for taking time to leave us a review.
If you have any further information regarding your experience please email us at customerservice@unitedcarpets.net
Kind regards
The United Team
Had whole house done carpet and wooden…
Had whole house done carpet and wooden flooring great quality carpets and great fitting.
December 4, 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience and that you love your new carpet and wood flooring.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Northfield
Disgusting level of customer service…
Disgusting level of customer service lied to multiple times by different people fitting was promised to be 10 o’clock in the morning they didn’t turn up into 2:30 in the afternoon rang the shop lied to multiple times. They told me that they was on the way and there be there by 12 rang up again they told me they’ll be there in 10 minutes lied to again and again 1 o’clock because they didn’t turn up lied again too didn’t turn up until after 2 o’clock, waste my day completely never use it ever again complete waste of time completely incompetent people
November 1, 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Good afternoon Martin, thank you for taking the time to leave us a review! We're so sorry to hear that our independent fitters made your experience with our Northfield store a negative one. We apologise for the miss communication that happened here leading you to have to wait in all day, this is not acceptable . Thank you for bringing this to matter to our attention, we use all feedback as an opportunity to improve. If there's anything further we can do to try and turn your experience around please email customerservice@unitedcarpets.net
Kind Regards
The United Team
Poor sales team poor service
Poor sales team. Waited almost a month for carpet. Poor correspondence, flippant attitude when calling and raising concerns. Was told they couldn’t find order paperwork when I went to shop. Diabolical service.
October 16, 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Good afternoon Sharon, thank you for taking the time to share your experience with us! We regret that you had a negative experience with our Northfield store, and will use this as an opportunity to improve. Please reach out to us at customerservice@unitedcarpets.net so we may assist you in moving forward towards a resolution. We look forward to hearing from you.
The United Team
Reply from United Carpets & Beds - Northfield
Hello, thank you so much for leaving us a 5 star review! We hope you have a fantastic afternoon!
Helpful shop staff rude telephone staff
Great quality carpets happy with our choice. Price we paid was very responsive and shop floor staff very helpful and professional however when we phoned on the delivery day for an update on what time the fitter would be arriving we encountered a very rude unhelpful older man on the phone who because of his attitude cost the shop more sales as we had decided to carpet the rest of our home. We went elsewhere for the rest of the carpet we needed all due to the attitude of the elder man on the phone.
September 11, 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Good afternoon Michelle, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Thank you for bringing this to our attention, we will contact our Northfield store as behaviour like this is not acceptable, and not how we want to treat our customers! Please email customerservice@unitecarpets.net if there's anything else we can help you with.
All the Best United Carpets and Beds
The sales person wanted to make sure…
The sales person wanted to make sure you got what you wanted rather than pressuring you to get the most expensive option.
The fitters were quick, efficient and polite
September 3, 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Michael ,We're glad to hear we delivered such a great experience. Thanks for taking the time to leave a review.
Very helpful and efficient
Very helpful and efficient. Will definitely come back to you when I need other items
September 10, 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Sam, We're so glad we could help! Thank you for taking the time to leave us feedback, we look forward to seeing you again!
Great
The whole thing from picking the flooring to measuring up to the fitters fitting it was so simple
July 3, 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi David,
Thank you for your 5 star review! We are so glad the process went as smoothly and simply as possible for you.
All the best United Carpets
For the fitters to respected out home
We knew which carpet was required as we had purchased the same previously for another Bedroom.
Just walked in and gave the room dimensions.
For some reason I had to ring the shop to ask when the fitting would take place, its as if they had forgotten us.
August 20, 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Thanks for taking the time to leave us you feedback.
I have passed your feedback about communication back to the store but we are glad that you were happy with your overall experience.
We hope to see you again soon for your next project.
Wooden Floor Purchase
From purchasing the flooring to the fitters was a great service though out
August 29, 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Thanks for taking the time to leave your feedback.
Your kind comments will be passed onto the store.
Kind Regards
United Carpets and Beds
To many phone calls..
To many phone calls before fitting date..phoned to say they haven't got any details of my order.. When I did have carpet and vinyl fitted they fitted the wrong vinyl that was ordered
August 5, 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Pauline,
Thankyou for taking time to leave us a review.
All of your feedback will be sent to store management for review of our service.
If you have any further information please email us at customerservice@unitedcarpets.net
Kind regards
The United Team
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