Seb at United Carpets was amazing at dealing with flooring our entire new house. Second time we've used United Carpets now because of first experience. Our fitter Neal has been brilliant at doing our... See more
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I came into the store twice and Callum remembered exactly what I’d been looking at. He gave an extremely professional and friendly service without being pushy. Super quick and customer focused service... See more
Company replied
Neal-Floor Fitter from United Carpets-Northfield Neal was great, fitted our Kitchen floor -plywood base and actual Lino in under 3hrs. Neal does tidy work, it looks good and very reasonably priced.... See more
Company replied
The carpet is perfect, the store assistant was amazing, really knowledgeable and helpful. The only little problem we had, was the wallpaper got a little bit scuffed during the fitting. (In a newly dec... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Chatham Road, B31 2PD, Birmingham, United Kingdom
- 0121 476 6770
4.8
Excellent
176 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Recently bought carpet
Recently bought carpet. The gentlemen at Northfield branch were friendly and very helpful.
The only thing which stopped me giving 5stars was it took 3 weeks for it to be delivered to shop and was not kept updated. The carpet fitters were great done job in no time and cleaned up and took rubbish
June 12, 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi,
Thankyou for leaving us a review.
We are happy to hear that you had a great in-store experience with the team able to advise you. In regards to the communication you received all of your feedback will be passed onto store management for review.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Northfield
Reply from United Carpets & Beds - Northfield
Hi Viv,
Thankyou for leaving us a 5 star review.
We are happy to hear that the team was able to deliver great service.
We look forward to assisting you again soon.
United Carpets & Beds Northfield
Sales staff provided advantage and…
Sales staff provided advantage and disadvantages for each product. We were given time to make a decision without pressure. Installer phoned before arriving, there was one issue with a door bar but this resolved next day.
June 28, 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Thanks for taking the time to leave us your 5 star review.
I am happy to see that you were happy with the service of our sales team and of the independent fitters.
We hope to see you again soon.
The team at United Carpets and Beds
Store assistants were friendly and…
Store assistants were friendly and helpful as were fitters when they came to lay the flooring. Only a few days to wait for fitting.
June 8, 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Thanks for taking the time to leave us your 5 star review.
I am happy to see that you were happy with the service of our sales team and of the independent fitters.
We hope to see you again soon.
The team at United Carpets and Beds
The lads completed all work to a high…
The lads completed all work to a high standard. Unsure of the date but very resent
April 12, 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Northfield
Really helpful and friendly staff
Really helpful and friendly staff; very patient with my elderly mum. Fitted when they said it would, and professionally done cannot fault them, would highly recommend.
May 8, 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Ann,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience with the team able to advise you and our independent fitters were able to deliver excellent service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Northfield
Reply from United Carpets & Beds - Northfield
Hi Wendy,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to assist you.
All the best,
United Carpets & Beds Northfield
Good shop and the beds look nice I'm…
Good shop and the beds look nice I'm still waiting for my bed
May 6, 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear you had a great in-store experience with the team able to advise you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Northfield
Reply from United Carpets & Beds - Northfield
Hi Angela,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with the team and that you love your new carpet!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Northfield
Everything went well time's and fitting…
Everything went well time's and fitting was Really good
March 1, 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Andrew,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with great communication and timing on the day.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Northfield
A very friendly and professional…
A very friendly and professional company who go the extra mile to look after their customers. First time of dealing with them but it certainly won't be my last. Many thanks to you all
February 17, 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Barbara,
Thankyou for leaving us a 5 star review.
We are happy to hear that you have chosen to shop at United Carpets & Beds Northfield for the first time and had a great in-store and fitting experience with the team able to deliver a professional service.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Northfield
Polite knowledgeable staff
Polite knowledgeable staff. Reasonable pricing
January 18, 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Margaret,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you and get you a great price!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Northfield
Bedroom carpet
Very professional friendly staff will deal again with them
November 30, 2023
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Craig,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received a professional service from the team at United Carpets & Beds Northfield.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Northfield
Hi went to Northfield branch the…
Hi went to Northfield branch the staff there where very helpful and polite and they didn't push for me money they booked me in for one of team to come out and measure up arrived on time very helpful In what I wanted then they phoned me back with price very good booked in and guys came out excellent and tidy up after them selves and showed me what they done before they went next iam going back to have them again once other work done
November 2, 2023
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Alan,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great in-store experience and used our free home measuring service for your new flooring.
All the team love to hear such great comments about our products and services.
We can't wait to assist you again with your next project.
All the best.
United Carpets & Beds Northfield
Living room and upstairs en-suite
Living room and upstairs en-suite.
Second time using United Carpets, happy with the measurement service and was able to order what we wanted in store for a two week wait to be fitted- which we were happy with.
Unfortunately when the fitters came, one of our doors needed to be taken off and have some taken off the bottom- during measurement, the man had mentioned this could be done on day of fitting as the fitters have tools on the van- however this cost us an extra £50 on fitting day (which had not been mentioned at all!). Following this the upstairs ensuite had not been measured correctly by the store. Not only did we have zero apology from the store, we didn’t even have any correspondence about when it would be fitted again, until two weeks later when we got a call to say it could be fitted so my husband had to arrive late to work to wait for fitters as I had already taken a day off for the original fitting.
Not overly pleased with store.
November 20, 2023
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Lisa,
Thankyou for taking time to leave us a review.
We are sorry to hear that the service you received isn't up to our usual high standard.
All of your feedback has been passed onto store management for review.
If you have any further feedback please email aftersales@unitedcarpets.net to escalate this further.
Once again thankyou for taking time to leave us a review, United Carpets & Beds Northfield
Great service in store
Great service in store, quick, efficient and professional. Got a good price for the vinyl and carpet I chose.
Fitters we’re very good in moving all my furniture, took old flooring away and did a lovely job.
Very pleased.
September 5, 2023
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Jojo,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Service was great from the second I…
Service was great from the second I walked into the store. The flooring I chose was put down within a couple of days of ordering and it looks brilliant.
August 12, 2023
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Michelle
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Customer service was great
Customer service was great. They came round to double check my measurements for me, made sure I got exactly what I wanted, and the cost was exactly what they estimated it to be. Quick fitting too, Im very very happy with them.
August 4, 2023
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Phil
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Absolutely thrilled with service…
Absolutely thrilled with service received, Wayne was super helpful, have already referred friends and family!
Beautiful carpet and fitting and affordable prices…. Extremely pleased.
July 22, 2023
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Michelle
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Excellent servise
Excellent service from entering the store to having carpets fitted.very helpful and tidy on day,would recommend Northfield branch to all.Everyone was very helpful and polite.
July 8, 2023
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Fay
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
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