Seb at United Carpets was amazing at dealing with flooring our entire new house. Second time we've used United Carpets now because of first experience. Our fitter Neal has been brilliant at doing our... See more
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I came into the store twice and Callum remembered exactly what I’d been looking at. He gave an extremely professional and friendly service without being pushy. Super quick and customer focused service... See more
Company replied
Neal-Floor Fitter from United Carpets-Northfield Neal was great, fitted our Kitchen floor -plywood base and actual Lino in under 3hrs. Neal does tidy work, it looks good and very reasonably priced.... See more
Company replied
The carpet is perfect, the store assistant was amazing, really knowledgeable and helpful. The only little problem we had, was the wallpaper got a little bit scuffed during the fitting. (In a newly dec... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Chatham Road, B31 2PD, Birmingham, United Kingdom
- 0121 476 6770
4.8
Excellent
176 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor quality carpet
Purchased a carpet from here in Jan/Feb 2022. By the same time this year (2023), the carpet was worn in the areas where there was the most ‘traffic’. It is a carpet in master need room so not a ‘busy’ space. Got in touch with the United carpets we bought it from and an employee came round to look. They agreed it had worn quickly and wasn’t the usual quality they expected. I tried to find out what they could do about this, they offer to replace but when trying to organise this or find out whether there was a carpet of better quality, they were slow to reply and we have not be able to resolve this issue. Wouldn’t recommend the carpets or the company as failed to assist us with resolving our problem even though they have admitted it is down to the quality of carpet they have provided
March 1, 2023
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Stephanie
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net
Easy to order carpet and vinyl online
Easy to order carpet and vinyl online. Communication great. Carpet and floors fitted when said and done a great job. Only issue we had was we had ordered 2 pillows with our order and still yet to receive or hear on when we may get them.
April 19, 2023
Reply from United Carpets & Beds - Northfield
Hi Gemma
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Arrived when planned
Arrived when planned. Completed the job, fitting to stairs. Tidied up afterwards.
February 17, 2023
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Andy,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Warm welcome when entering the store
Warm welcome when entering the store, staff was very polite. Had a browse around the store, looking for off cut for a bathroom, couldn't see one I liked so had to order lino. Prices were very reasonable. As we were approaching bank holiday, I was informed it would probably be the following week. Was surprised to get call the next day to say my lino had arrived and ready for collection.
The thing I liked most about the store, was the fact you could browse without any pushy sales staff, you can take your time. Certainly use them again when needed. We'll done guys keep doing what you doing !!!
April 5, 2023
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Pamela,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Excellent in every way
Excellent in every way. Professional and efficient. Helpful in store clearly explaining my options and helping me decide what was right for me. Great team work. Dealt with Malcolm initially but whenever you phone with a query other members of the team are knowledgeable and able to help. Fitters also excellent. Ashley and 2 helpers did my flooring. On time. Excellent job. Cleaned up after themselves. Looked spotless when they had finished. More than happy to recommend to anyone. Thank you so much.
May 15, 2023
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Rachel
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Ok, but could've been better
The staff were helpful on the three occasions I've bought carpet/vinyl flooring in the last six weeks or so.
There are a couple of things though- when prices are quoted, for example the delivery charge, it's disconcerting when on one day an amount is quoted it's gone up the following day.
The other issue I have is with the 'free fitting' offer which apparently contingent on the customer buying expensive underlay which can double the carpet cost.
April 8, 2023
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Harry
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Excellent service
Excellent service. Took time to give advice, price was more than comparable to other places I had been to. Delivered in timely fashion to agreed dates. Fitting was excellent to cleared up after himself and lifted old carpet and removed without a single grumble.
March 2, 2023
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Excellent customer service in the shop…
Excellent customer service in the shop and quick arranging of fitting however they’ve fitted my carpet wrong and I can’t shut my kitchen door as the edging is fitted inside where the door closes.
February 16, 2023
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Charlotte
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
We used them twice
We used them twice, carpets and then Lino and we have to say superb service from choosing our style colours then fitting. I will always go to them and highly recommend them. Julia & John
January 1, 2023
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Julia
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Excellent service till i found what i…
Excellent service till i found what i was looking for, nothing was too much trouble for the staff very helpful from the prompt of measuring to the fitting. The fitters were very very professional and to a high standard would recommend using united carpets
February 2, 2023
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Shelia
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Great customer service
Great customer service. Fitters arrive promptly and did a great job. Carpet exactly what we wanted. Really pleased and will be using again
January 18, 2023
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Jenny
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Excellent
I visited the Northfield store today as I’d purchased a carpet from here a few years ago and the service was excellent. I need some new vinyl flooring for my bathroom and the young gentleman who served me was so helpful and friendly. I had my measurements and he checked them for me, which was a lovely thing to do. This is my 2nd purchase from the store and I’ll certainly return (I need a new bed). Fantastic customer service and great staff. Thank you
April 2, 2023
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Lorraine
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Friendly Northfield staff Birmingham staff Gary was consistent with…
Friendly staff Gary was consistent with his support in estimating our need and prices.q .Came out measured up no charge. Very good price even when I shopped around Thier deal with underlay, carpet and fitting could not be beaten.
Fitter was professional, and experienced. Great service Lovely job .
December 14, 2022
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Noel
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
I recently replaced 3 carpets in my…
I recently replaced 3 carpets in my house lounge, hall stairs and landing and a bedroom. All different in appearance fitting on separate days over a few months. All was high quality fitted competent and hassle free by the fitters sent. I think the prices was competitive to other retailers outlets we visited and I especially liked the "no hard sell" approach by the staff in store. They recommended that we get the better underlay and I'm glad we did as it makes all the difference to the feel of quality and thickness. I wouldn't hesitate to use them in the future and would highly recommend United carpets to family and friends.
October 12, 2022
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Good service
Good service, very tidy. 2 doors were catching which they were able to trim down there and then
December 15, 2022
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Stuart
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Fitted the wrong carpet
Fitted the wrong carpet, was sent a cheaper carpet and totally the wrong colour. Fit was dreadful with places cut too short, had to get a full refund and go to another shop.
January 1, 2023
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Great experience from start to finish
Great experience from start to finish. The guys in store are always super helpful and friendly. As were the fitters. Totally trust these guys, wouldn’t go anywhere else.
January 20, 2023
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Sarah
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Reply from United Carpets & Beds - Northfield
Hi
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Very professional
Great lads who come to do the work and always polite and very professional A++
December 5, 2022
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Michael
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Choose carpet and underlay online and…
Choose carpet and underlay online and very happy with both.process was very easy to order and the fitter was so nice. Excellent job done .would buy from them again and recommend.
December 8, 2022
Reply from United Carpets & Beds - Northfield
Hi Debbie
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
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