Due to supply issues for the first carpet we picked were asked if we would consider picking another one which we did in our view we ended up with a far better one for the same money.staff where so ver... See more
Company replied
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See what reviewers are saying
I think there was a little more mess than expected but more than this, the strange place a join was located on the upstairs landing I believe may lead to future issues.
Company replied
We have used United Carpets and beds to replace the flooring in almost all of our house and they have been fantastic every time. The staff working in the shop are friendly and approachable and give fa... See more
Company replied
Zac has been amazing helping us choose exactly which carpets and flooring we would like for our new home, so many options and lots of colour choices to suit our requirements! Nothing was too much trou... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Unit 3B, WF8 2LN, Pontefract, United Kingdom
- 01977 602603
4.7
Excellent
262 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great all round service at the Pontefract store.
Fabulous service from Luke at the Pontefract store. Great choice of vinyl,( needed some for my bathroom ) good quality at a very competitive price. Had the vinyl fitted via the store all done within a week. Fitter very polite and did a really nice job. Highly recommend the Pontefract store. 🫶
March 20, 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Thank you for taking the time to review your experience with us and for the 5 stars!
We hope to see you again soon for your next project.
Brilliant
Luke from Pontefract store was amazing. Brilliant customer service skills. Delivery was fast and the delivery guys were Brilliant too. I
Would recommend this shop!
March 18, 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Stacey, thank you for taking the time to leave a review.
Its a pleasure to hear that you're pleased with the service that you received from our Pontefract store and the delivery team.
Thank you so much for the recommendation. Take care.
Excellent customer service
Staff in shop,very helpful friendly and could deliver when I needed carpet, fitters were on time quick to lay carpet and left no rubbish apart from carpet bits
February 7, 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Vikki, thank you for taking the time to leave a review.
Its great to hear that our Pontefract store was able to meet your expectations and provide you with an excellent service. We're so pleased that you're happy with the finished results.
Thank you again for the recommendation. Take care.
Very knowledgeable staff
Very knowledgeable staff, warm & friendly, everything done at ease.
Carpet fitters remembered us from our last fitting and were super friendly! Defo be using again !!
March 10, 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hello Lesley, thank you for taking the time to leave a review.
We're so glad that our Pontefract store was able to meet your expectations and provide you with a 5 star service.
We hope to assist you again soon. Take care.
Fabulous customer service
Fabulous customer service, from initial enquiries to final fitting, good value too!
March 4, 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hello Dave, thank you for taking the time to leave a review.
Its great to hear that you're happy with the service that you received from our Pontefract store.
Thank you again for your recommendation. Take care.
One word. Superb!!!
They all went out of their way to give me exactly the product & service I wanted.
Absolutely tol marks to all.
I would recommend.them to anyone.
February 18, 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Graham, thank you for taking the time to share your experience with us.
Its such a pleasure to hear that our Pontefract store was able to go above and beyond to ensure that you recieved the service and product that you was looking for!
Thank you so much for your recommendation. Take care.
Luke at Pontefract was absolutely…
Luke at Pontefract was absolutely fantastic, so, so helpful! I even needed some underlay because one of our cats has urinated on one of our new carpets and have gave me a more than generous amount completely free. 100% reccomend & ask for Luke!
March 16, 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Robbie, thank you for sharing how our Pontefract store did.
We're so pleased that Luke could provide you with such a fantastic and helpful service. Its great to hear that he could go above and beyond to ensure your expectations were met.
We hope to assist you with any projects you may have in the future. Take care.
Very happy with my carpets &…
Very happy with my carpets & herringbone flooring. Great price's, good communication & service. Would recommend.
February 16, 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Steph, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Pontefract store and your new carpets and flooring.
Thank you so much for your recommendation. Take care.
Excellent service and fast delivery and…
Excellent service and fast delivery and fitting. Perfect!
February 16, 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Louise, thank you for taking the time to share your experience.
We're so glad that our Pontefract store could meet your expectations and provide you with a excellent service with fast delivery and fitting.
We hope we get the opportunity to assist you again in the future. Take care.
Very helpful and friendly staff
Very helpful and friendly staff. Quick delivery, and laid perfectly
January 26, 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Katie, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Pontefract Store.
Thank you again for the recommendation. Take care.
Reply from United Carpets & Beds - Pontefract
Hi Andrew thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Pontefract Store.
Thank you again for the recommendation. Take care.
Very good service3 m0nths ago
February 12, 2026
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Barbra, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Pontefract store.
Thank you again for the recommendation. Take care.
Friendly and helpful sales team & great products
Extremely friendly and helpful sales team, they helped me find the right mattress that was available within the timeframe I needed just before Christmas. The mattress is excellent quality and very good value for money.
December 17, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Laura, thank you for taking the time to leave a review.
Its so great to hear that our Pontefract store was able to provide you with an extremely friendly service and could help you find the right mattress that best suited you.
We hope to assist you again in the future. Take care.
Another perfect job
Another bedroom done, 3 down 1 to go and as always service from choosing to fitting brilliant! Halls and downstairs loo done as well and the carpet looks lovely, thanks to Emma for matching it perfectly with the stair carpet. Also, I asked if my boot could be carpeted to make cleaning easier, no sooner said than done, template taken and sent away to be stitched, works a treat I have 4 dogs and can just take it out and vacuum it, job done. I wouldn't go anywhere else, you always get good advice and help and they don't pounce on you when you walk in. Thank you Kev, Emma and team
December 12, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Carole, thank you for taking the time to leave a review.
We’re really pleased to hear you’re happy with the bedrooms, hall, and downstairs loo, and that the carpet works so well with the stairs.
Thanks again for your continued support and kind words. We really appreciate it and look forward to seeing you again. Take care.
5 🌟 service and prices. Can’t be beat!
Always go to UC&B Pontefract for beds and carpets as you cannot beat their service and prices. 5 🌟 every time especially from a lovely chap called David.
December 6, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Diane, thank you for taking the time to leave our Pontefract store feedback.
We're so glad that David could go above and beyond to ensure that you recieved a 5 star service.
We look forward to assisting you again in the future. Take care.
Carpet fitted perfect
Punctual arrival came when they said they would, carpet fitters were great and did a fabulous job on my stairs very pleased with the job and my purchase.highly recommend.
December 23, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Jane, thank you for taking the time to share how our Pontefract store did.
We're delighted to hear that the fitters arrived on time and did a fabulous job on your stairs.
We hope to get the opportunity to assist you again in the future. Take care.
Reply from United Carpets & Beds - Pontefract
Hi Melissa, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Pontefract store.
Thank you again for the recommendation. Take care.
The in store service was great
The in store service was great. I was not impressws with the fitters. They left a huge mess, too busy rushing to get things done.
November 22, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Sam, thank you for taking the time to leave a review.
Its a pleasure to hear that our Pontefract store could make your instore experience a positive one.
We hope to assist you again in the future. Take care.
Two good fitters
Two good fitters , fitted perfect, but still waiting for my mats , I ordered & payed for.
December 2, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Karen, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Pontefract store.
Thank you again for the recommendation. Take care.
Reply from United Carpets & Beds - Pontefract
Hi Karen, thank you for taking the time to leave a review.
We're so pleased that our Pontefract store could meet your expectations and provide you with a 5 star service.
Thank you again for the recommendation. Take care.
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