Due to supply issues for the first carpet we picked were asked if we would consider picking another one which we did in our view we ended up with a far better one for the same money.staff where so ver... See more
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I think there was a little more mess than expected but more than this, the strange place a join was located on the upstairs landing I believe may lead to future issues.
Company replied
We have used United Carpets and beds to replace the flooring in almost all of our house and they have been fantastic every time. The staff working in the shop are friendly and approachable and give fa... See more
Company replied
Zac has been amazing helping us choose exactly which carpets and flooring we would like for our new home, so many options and lots of colour choices to suit our requirements! Nothing was too much trou... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Unit 3B, WF8 2LN, Pontefract, United Kingdom
- 01977 602603
4.7
Excellent
262 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had multiple carpets from these guys…
Had multiple carpets from these guys for some local flats that I mange, always had a great experience and Luke looks after me when he’s in.
October 29, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Charlie, thank you for your kind feedback.
We're so pleased that you're happy with the service you recieved from our Pontefract store.
We look forward to your next visit, take care.
Staff in shop helpful and polite
Staff in shop helpful and polite. Fitters are great, I am a pensioner on my own and nothing is too much trouble.
October 28, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Christine, thank you for your kind feedback.
its great to hear that our Pontefract team could meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future, take care.
Good service from ordering to fitting.
Good service from ordering to fitting.
I would recommend them👊
September 23, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Ricardo, thank you for your kind review.
Its great to hear that our Pontefract store could meet your expectations, and provide you with a good service.
Thank you again for the recommendation, take care.
Have been a customer for many years
Have been a customer, for many years , I have always , found them to be extremely helpful, friendly and very reasonably priced. Wouldn’t go anywhere else .
September 10, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hello Christine, thank you for taking the time to leave a 5 star review.
Its great to hear that you are a returning customer of ours, we are so pleased our Pontefract store can continue to keep meeting your expectations.
Thank you again for the recommendation, we look forward to your next visit with us.
Very good service throughout the entire…
Very good service throughout the entire process
Value for money
Money well spent and all under one roof
August 26, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hello Chris, thank you for taking the time to leave a review.
We're so pleased our Pontefract store could provide you with a good service throughout.
We hope to assist you with any projects in the future, take care.
Professional and polite
Everything from going in store to order to the finished product was great, the purchasing was smooth and every step was explained, when the lads came to lay the lino they were super friendly and proper Yorkshire lads who were relaxed enough to show they were pro's, easy as anything it was laid properly pretty fast and cleaned up afterward.
September 3, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Sarah, thank you for taking the time to leave our Pontefract store feedback.
We're so pleased to hear that the store could meet your expectations and provide you with a great service.
We hope that you love your new Vinyl. Take care.
From walking into the store to the end…
From walking into the store to the end process the people I dealt with were friendly and helpful
September 2, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Debs, thank you for taking the time to leave a review.
We're so glad our Pontefract store could make your experience with us a great one.
Thank you again for the recommendation, have a wonderful day.
Very happy with the service from start…
Very happy with the service from start to finish. The team was friendly, efficient, and the pricing was fair. The whole process – from ordering the carpet to the final fitting – was smooth and hassle-free. Would definitely recommend!
August 28, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Emma, thank you for taking the time to leave feedback.
We're so pleased our Pontefract store could meet your expectations and provide you with a positive service from start to finish.
We hope you love your new carpet. Have a wonderful day.
Great service…
Good choice of beds for the size of the shop, great service, comfortable mattress.
August 8, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Linda, thank you for sharing how our Pontefract store did.
We're so pleased they could meet your expectations and provide you with a 5 star service.
We hope that you love your new bed and mattress, take care.
Carpet
Very good helpful went in on the Sunday had carpets fitted on the Thursday very pleased with everything
August 3, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi, thank you for your review.
We're so glad that you're happy with the service you recieved from our Pontefract store.
We hope that you love your new carpet, have a great day.
Excellent service and the carpet was…
Excellent service and the carpet was fitted the same day
August 23, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Elaine, thank you for sharing how our Pontefract store did.
We're so pleased they could meet your expectations and provide you with such an excellent service.
Thanks again for the recommendation, take care.
Another Happy Customer
The sales person was knowledgeable and friendly and had me try several mattresses and when I selected one quickly completed sale and arranged same day delivery.
Pleased to say I am sleeping well on my new purchase.
August 16, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Alan, thank you for the kind feedback.
Its great to hear that our Pontefract store could help you find the right mattress that best suited you.
We're so pleased that you're happy with your purchase, take care.
Fantastic service
Fantastic service from measure, to quite, to install.
August 1, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Tom, thank you for sharing how our Pontefract store did.
Its great to hear that the team could provide you with a fantastic service from coming out to measure to fitting.
We hope to assist you with any projects you may have in the future, have a wonderful day.
Plenty of choice in store
Plenty of choice in store, very helpful staff and fitting was quick and tidy, very satisfied
June 11, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hello Claire, thank you for leaving such kind feedback.
We're so happy our Pontefract store could meet your expectations and provide you with a 5 star service, with a wide variety of products to choose from.
We hope to assist you again in the future, have a fantastic day.
Great customer service. Not pushy.
We went to this store to compare with our local carpet store. The relaxed and helpful staff approached us with questions about what we wanted and budget etc. They had several samples of similar products which we could take home to test. The sales person arranged to come to us in a few days time. She measured up and we then talked about a price point. She went back to store and by the end of that day we had an agreement for underlay, carpet and fitting within the week. I was so pleased and chose this store to use due to excellent service
June 12, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Annie, thank you for taking the time to leave us a review!
We're so pleased to hear that our Pontefract store could help you find the right product that best suited your budget and home, making your experience with us an excellent one.
We hope to assist you on any future projects you may have, take care.
I'd definitely suggest United Carpets & Beds, Pontefract
The staff were very pleasant to talk to and were very helpful when choosing our carpet and underlay. The shop has a whole was very tidy and clean as well as set out well to find what we were wanting.
June 4, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Shaun, thank you for taking the time to leave us a review.
Its great to hear that our Pontefract store could help you find the right carpet & underlay for you and your home.
We hope to get the opportunity to assist you on any future projects, take care!
Great job guys!
I was told (the day before) that the fitters would arrive late, late morning. And at 11.59am, that's when they arrived. I'd gone ahead of them clearing and emptying the rooms, so that the fitters could crack on, and they absolutely did.
The United fitters were friendly, knew exactly what to do and in what order. They did a fantastic job.
In no time at all they'd finished and my house was back together, looking all shiney and new.
We'd bought a whole roll of carpet from United Pontefract quite some time ago, but because of family bereavements, etc. they had stored it for us until we were ready to go. There was never any pressure from them to get on with things.
We paid a great price and are very happy with every aspect.
Would I recommend United, Pontefract - absolutely and would I go back - definitely.
July 10, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Rob, thank you for taking the time to leave us such a kind review.
We're so pleased to hear that our Pontefract store & independent fitters could provide you with such a fantastic service that met all of your expectations.
We hope that you love your new carpets, thanks again for the recommendation. See you again soon!
From start to finish we can not fault
July 4, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hello Jonathan, thank you for taking the time to leave such kind feedback!
We're so pleased that our Pontefract store could provide you with a fantastic service from start to finish.
We hope to have the opportunity to assist you again in the future, take care.
Emma at United Carpets at Pontefract…
Emma at United Carpets at Pontefract was excellent, extremely helpful and knowledgeable, polite and patient.
Gave us plenty of time to have a good look around.
Ordered a mattress and bedroom carpet. Good Brand products at very good prices.
We will be back for floor coverings for downstairs, GREAT SHOP & STAFF
June 13, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hello Bev, thank you for leaving us feedback!
Its amazing to hear that our Pontefract store could make your experience with us an excellent one that met all of your expectations.
We look forward to assisting you again soon, take care!
Friendly experience all round
Friendly experience all round. From the guys in the shop with good recommendations, to the guys fitting the carpet doing a great job.
April 17, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Paul,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience with the team able to assist you with your project.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Pontefract
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