United Carpets Pontefract were Great , Very helpful and friendly and sound advice given , very pleased with the Service given from Emma . The Delivery and Fitting was very professional and helpful in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shopped at United Carpets in the past and they've always given good service. My shopping experience was just the same they were very helpful. I decided on a carpet then I changed my mind that was... See more
Company replied
We have used United Carpets and beds to replace the flooring in almost all of our house and they have been fantastic every time. The staff working in the shop are friendly and approachable and give fa... See more
Company replied
Zac has been amazing helping us choose exactly which carpets and flooring we would like for our new home, so many options and lots of colour choices to suit our requirements! Nothing was too much trou... See more
Company replied
Company details
- Carpet Store
- also in
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Unit 3B, WF8 2LN, Pontefract, United Kingdom
- 01977 602603
4.7
Excellent
267 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'd definitely suggest United Carpets & Beds, Pontefract
The staff were very pleasant to talk to and were very helpful when choosing our carpet and underlay. The shop has a whole was very tidy and clean as well as set out well to find what we were wanting.
June 4, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Shaun, thank you for taking the time to leave us a review.
Its great to hear that our Pontefract store could help you find the right carpet & underlay for you and your home.
We hope to get the opportunity to assist you on any future projects, take care!
Great job guys!
I was told (the day before) that the fitters would arrive late, late morning. And at 11.59am, that's when they arrived. I'd gone ahead of them clearing and emptying the rooms, so that the fitters could crack on, and they absolutely did.
The United fitters were friendly, knew exactly what to do and in what order. They did a fantastic job.
In no time at all they'd finished and my house was back together, looking all shiney and new.
We'd bought a whole roll of carpet from United Pontefract quite some time ago, but because of family bereavements, etc. they had stored it for us until we were ready to go. There was never any pressure from them to get on with things.
We paid a great price and are very happy with every aspect.
Would I recommend United, Pontefract - absolutely and would I go back - definitely.
July 10, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Rob, thank you for taking the time to leave us such a kind review.
We're so pleased to hear that our Pontefract store & independent fitters could provide you with such a fantastic service that met all of your expectations.
We hope that you love your new carpets, thanks again for the recommendation. See you again soon!
From start to finish we can not fault
July 4, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hello Jonathan, thank you for taking the time to leave such kind feedback!
We're so pleased that our Pontefract store could provide you with a fantastic service from start to finish.
We hope to have the opportunity to assist you again in the future, take care.
Emma at United Carpets at Pontefract…
Emma at United Carpets at Pontefract was excellent, extremely helpful and knowledgeable, polite and patient.
Gave us plenty of time to have a good look around.
Ordered a mattress and bedroom carpet. Good Brand products at very good prices.
We will be back for floor coverings for downstairs, GREAT SHOP & STAFF
June 13, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hello Bev, thank you for leaving us feedback!
Its amazing to hear that our Pontefract store could make your experience with us an excellent one that met all of your expectations.
We look forward to assisting you again soon, take care!
Friendly experience all round
Friendly experience all round. From the guys in the shop with good recommendations, to the guys fitting the carpet doing a great job.
April 17, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Paul,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience with the team able to assist you with your project.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Pontefract
Friendly staff at the pontefract shop…
Friendly staff at the pontefract shop and not pushy to get you to buy. Very obliging when I had to change my fitting date too. Looks lovely down in my kitchen and price was affordable.
May 23, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Barbara, we're so pleased that you recieved a 5 star service from our Pontefract store and independent fitters.
Thank you so much for taking the time to leave us a review.
Wonderful service and advice regarding…
Wonderful service and advice regarding firmness of mattress from Emma in pontefract store
April 25, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi, thank you for taking the time to leave our Pontefract store such a kind review!
Its great to hear that they provided you with such a wonderful service.
We hope we get the opportunity to assist you again in the future, take care!
Great experience with a lovely company
Great experience with a lovely company. Friendly and helpful and I'm loving my new mattress!
March 29, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hello Catherine, thank you for taking the time to let us know how our Pontefract store did!
Its brilliant to hear that they could provide you with a great experience which was friendly and helpful.
We hope that you love your new mattress, and we hope to assist you again in the future!
Used carpets united carpets for years now never…
Used united carpets for years now never had any problems lovely carpets
May 1, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Dorothy, Its great to hear that our Pontefract store was able to meet your expectations and provide you with a 5 star service.
We hope that you love your new carpets, thank you so much for leaving us a review, take care!
Go elsewhere
Laminate flooring in a couple of packs was battered when I got to it. Edges broken off. Thank God I ordered slightly more than I needed. Second and last time I use this company. Who has a fee to return items not used? Better flooring at B&Q and any unused packs can be returned. Not great customer service in 2025!
May 26, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Good afternoon Nicholas thank you for taking the time to leave us a review.
We're disappointed to hear that our Pontefract store failed to meet you expectations. Please don't hesitate to contact customerservice@unitedcarpets.net if there is anything further we can do to improve your experience.
Kind Regards
The united Team
First class service
The showroom staff went above and beyond to find the carpet that suited my requirements. When the fitters came to fit the stairs carpet they were efficient, tidy and courteous. I could not be happier with the service from start to finish. Thank you United Carpets
April 23, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Kay, thank you for taking the time to leave us a review!
Its great to hear that our Pontefract store was able to meet your expectations and provide you with a first class service.
We hope we get the opportunity to assist you again in the future, take care!
Brilliant help from all the team and…
Brilliant help from all the team and would highly recommend
May 20, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Trish, thank you for taking the time to leave such a kind review!
We're so glad that our Pontefract store could meet your expectations and provide you with a brilliant service.
Thanks again for the recommendation, We hope to assist you on your next project, take care!
Brilliant as ever love it very good…
Brilliant as ever love it very good quality at a fair price thank you so much from the team in the shop to the fitters very well done
April 25, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Jayne, thank you for taking the time to share how our Pontefract store did!
Its great to hear that the store could make your experience with us a positive one.
We hope to assist you again in the future, take care!
Very good service thank you and your…
Very good service thank you and your staff very helpful and delivery staff very good putting bed together thank you.
April 19, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi, thank you for taking the time to leave us a review!
Its great to hear that our Pontefract store could make your experience with us a positive one.
We hope to assist you again in the future, have a fantastic day!
Highly Satisfied With This Company.
I'm pleased with my choice of carpet.It feels good quality.The carpet fitters arrived on time,and did a very good job.The rooms look very nice.I would certainly recommend this company,and definitely go back to them when l need any new carpets.
April 22, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hello Patricia, thank you for taking the time to leave us a review!
We're so pleased to hear that our Pontefract, store & independent fitters could meet your expectations and provide you with a positive service.
We look forward to your next visit with us, take care!
Every thing the service and the purchase
Every thing the service and the purchase
May 2, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Andrew, thank you for taking the time to share how our Pontefract store did!
Its great to hear that the store could provide you with such a positive service.
We hope to assist you again in the future, have a fantastic day!
New landing & stairs carpet
Very pleased with the whole service. Carpet looks stunning (Pontefract Branch).
April 15, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Fiona, thank you for taking the time to leave such positve feedback!
We're so glad that our Chorley store could meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future, take care!
Great service
Great price, great quality, arranged a day for fitting that suited. Great service all round
April 18, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Gaz, thank you for taking the time to leave us a review!
We're so pleased to hear that our Pontefract store could meet your expectations and provide you with a great service.
We hope to assist you again in the future, take care!
Ian the fitter always does a fantastic…
Ian the fitter always does a fantastic job that's why I always ask for him, the staff are all friendly and helpful.
March 25, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hello Shirley, thank you for taking the time to leave us a review!
We're so pleased to hear that our Pontefract store & independent fitter could meet your expectations and provide you with a fantastic service.
We hope to assist you again in the future, take care!
The sales person was quite miserable…
The sales person was quite miserable but the fitters were brilliant
March 12, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Janet, thank you for taking the time to leave us a review!
We're so pleased that our Pontefract store could meet your expectations and provide you with a brilliant service.
We hope that we can assist you again in the future, take care!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.