Due to supply issues for the first carpet we picked were asked if we would consider picking another one which we did in our view we ended up with a far better one for the same money.staff where so ver... See more
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I think there was a little more mess than expected but more than this, the strange place a join was located on the upstairs landing I believe may lead to future issues.
Company replied
We have used United Carpets and beds to replace the flooring in almost all of our house and they have been fantastic every time. The staff working in the shop are friendly and approachable and give fa... See more
Company replied
Zac has been amazing helping us choose exactly which carpets and flooring we would like for our new home, so many options and lots of colour choices to suit our requirements! Nothing was too much trou... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Unit 3B, WF8 2LN, Pontefract, United Kingdom
- 01977 602603
4.7
Excellent
262 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Good customer service and professional people
From walking in the door to the fitters leaving the property the experience was brilliant!
The carpet and lino are perfectly fitted, the product quality is spot on and the customer service was brilliant, answering questions when asked. very polite and professional
March 11, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hello Lol, thank you for taking the time to leave us feedback!
We're so pleased that our Pontefract store was able to provide you with a brilliant service in store, and that the independent fitter did a perfect job.
We look forward to seeing you again in the future, take care!
Brilliant service
Experience in the shop right the way through to the fitters was brilliant. Lots of choice in the shop and Luke was more than happy to discuss all options with us. He even will order samples in for you if they don’t have what you are looking for in the shop. Luke gave regular updates about delivery and when fitting would be. 2 lads came to fit the carpet and were lovely and really quick. We had a bit of our carpet coming away on the stairs (from previous owners and not United Carpets) and without even mentioning it the lads had fixed it. Great experience from beginning to end and nothing too much. Would recommend thanks all ☺️
March 10, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Cat, thank you for taking the time to leave us a review!
We're so pleased to hear that our Pontefract store and independent fitters was able to exceed your expectations and provide you with such a brilliant service.
We hope you love your new carpet, thanks again for the recommendation, we hope to see you again!
Really squeaky divan base
I got delivered the wrong mattress for my bed. This was rectified the very next day which was good. Happy with the mattress however the base is extremely noisy, the slightest movement and its squeaking. Head board rather flimsy too. On balance wouldn't choose that bed base or headboard again.
February 5, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Good afternoon Julie, thank you for taking the time to write us an honest review!
We're sorry to hear that you recieved the wrong mattress on delivery, but we're so glad that our delivery team could quickly rectify this for you and get the correct one out to you the next day.
Please don't hesitate to contact us at customerservice@unitedcarpets.net if there is anything further we can do to improve your experience with us.
Kind Regards
The United Team
The staff at United Carpet and Beds…
The staff at United Carpet and Beds were extremely helpful and nothing was too much for them. Amazing team and very trustworthy.
January 23, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hello Christine, thank you for taking the time to leave us such a kind review!
We're so pleased to hear that our Pontefract store could meet your expectations and provide you with an amazing and trustworthy service.
We hope to assist you again in the future, have a great day!
Fantastic purchase and lovely staff was…
Fantastic purchase and lovely staff was able to collect the next day
January 16, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Louise, thank you for taking the time to leave us a review!
Its great to hear that our Pontefract store could provide you with a positive service.
We hope to see you again in the future, have a fantastic afternoon!
On time as expected
February 1, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi John, thank you so much for the 5 star review!
We're so glad our Pontefract store could meet your expectations and provide you with a positive service.
We hope to see you again in the future, take care!
Right from the start I have received…
Right from the start I have received excellent service. From choosing the carpet, to the measuring, then the price, the fitting, and a huge plus personally speaking, they moved my furniture, lifted and disposed of old carpet literally everything was great. I for one would recommend them, the fitters were very good and another plus, not a swear word across my ears. Thank you United carpets.
January 16, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Alma, thank you for sharing with us how our Pontefract store did!
We're so pleased to hear that you had such a positive in store experience and that the independent fitters did a great job.
We hope to see you again in the future, take care!
The staff and service is all good
The staff and service is all good, we’ve had a couple of problems but have all been dealt with
February 8, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hello Helen, thank you for taking the time to leave us a review!
Its great to hear you had such a great in store experience while visiting our Pontefract store. We're sorry to hear there was a few problems, please don't hesitate customerservice@unitedcarpets.net if there is anything we can do to improve your experience.
Kind Regards
The United Team
Customer support at its greatest,
Customer support at its greatest,
Fitting at its best.
February 5, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Arthur, thank you for sharing with us how our Pontefract store did!
We're so glad to hear you had such a great in store experience and the independent fitters did a great job.
We hope to assist you again in the future take care!
Fantastic service would highly…
Fantastic service would highly recommend.
February 7, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hello Mrs Keegan, thank you for taking the time to leave our Pontefract store feedback!
We're so glad we could provide you with a fantastic service!
We hope to assist you again in the future!
Fantastic customer service from Luke…
Fantastic customer service from Luke tonight who helped us find some vinyl for the kitchen
February 12, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Jo, thank you for taking the time to leave us a review!
We're so pleased to hear that Luke was able could meet your expectations and make your experience with us a positive one.
We hope you love your new vinyl, take care!
Brilliant service from start to finish
Brilliant service from start to finish. The lady that served us in store was very warm and welcoming and she even managed to get us booked in before Christmas say really sorry notice, meaning that we had a beautifully carpeted front room for our Christmas celebrations. The fitters were brilliant and didn't damage my freshly painted skirting boards that hadn't fully cured, which is amazing. I'd highly recommend United Carpets and Beds to all of my friends and family.
December 18, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Rebecca,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to book you in at short notice and before Christmas.
We are delighted that you would recommend us and look forward to assisting you with your next project.
All the best,
United Carpets & Beds Pontefract
A was a great experience
The manager of the shop i was getting the carpet from was great, phone me about two hours after i put my order in to talk about carpet i had order and fitting, it was a very good experience
November 18, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Dean,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with great communication from the team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Pontefract
Your fitter
Your fitter, Sid, did an amazing job of our hallway and downstairs toilet flooring. We have used United Carpets many times on the past and will continue to do so.
November 23, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Geoff, thanks for sharing with us how our Pontefract store did! We're so glad to hear they could meet your expectations, we look forward to seeing you next time!
Excellent service
Real pleasant experience with this florid company. We were looking to get out HS&L carpeted and our bathroom and toilet vinyl replaced. Has some great advice in the shop on a suitable carpet, they came and measured up same day. When we went back to store to pick, we were pointed to a number of options, including offcuts. They folks there didn’t try and sell us the most expensive stuff and worked out the best deal for us. Fitting was super quick when we confirmed we could go ahead (waiting for an EV charger to be installed before carpet fitted) and a brilliant job compared with the crap job we had last year from another local firm. Couldn’t be happier!
December 23, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Andy, thank you so much for taking the time to leave us such a kind review! We're so happy that our Pontefract store could advise you and help you find the perfect carpet and vinyl for your home. its a pleasure to hear that you're pleased with the finished results! We hope to assist you again in the future!
Excellent service …
Excellent friendly professional service from entering the store to the final fitting. The staff at Pontefract store go over and above expectations
December 9, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi, thank you for taking the time to leave us such a kind review! We're so glad to hear that our Pontefract could exceed your expectations. We hope to assist you again in the future!
Carpets for our new house
We went in to the store with no idea about carpets and the guy who helped us (pretty sure it was Phil or Paul) was super helpful in helping us pick the best carpet within our budget and giving us a good quote with no pressure.
November 6, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Jack, thank you so much for taking the time to share with us how our Pontefract store did! We're so glad our team could help you find the right carpet for you and your home. Thanks again for the 5 star rating, take care.
Magic carpets
We are returning customers as we were so impressed and we weren’t disappointed this time
Emma is so lovely and attentive and makes all the difference to the experience well done and thank you once again Emma 10/10😊
November 24, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Andrew, thank you for taking the time to leave us a review! Its such a pleasure to hear that you're returning customers of ours, we're so glad our Pontefract store could make your experience with us a positive one, we hope to see you again next time, take care!
United carpets and Beds Pontefract
United carpets and Beds Pontefract
Excellent customer service from both sales and fitting team. If your looking for anything I recommend going to see Kev & Team they will look after you throughout.
December 16, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Alex, thank you for taking the time to leave us a review. its great to hear that our Pontefract store provided you with great customer service from the store and the fitting team. We hope you love your new carpets, have a great Christmas, and we hope to assist you again in the future!
Reply from United Carpets & Beds - Pontefract
Hi Louise, thank you for such a kind review!
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