Due to supply issues for the first carpet we picked were asked if we would consider picking another one which we did in our view we ended up with a far better one for the same money.staff where so ver... See more
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See what reviewers are saying
I think there was a little more mess than expected but more than this, the strange place a join was located on the upstairs landing I believe may lead to future issues.
Company replied
We have used United Carpets and beds to replace the flooring in almost all of our house and they have been fantastic every time. The staff working in the shop are friendly and approachable and give fa... See more
Company replied
Zac has been amazing helping us choose exactly which carpets and flooring we would like for our new home, so many options and lots of colour choices to suit our requirements! Nothing was too much trou... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Unit 3B, WF8 2LN, Pontefract, United Kingdom
- 01977 602603
4.7
Excellent
262 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great depot with really friendly staff…
Great depot with really friendly staff who looked after me.
Thank you
October 28, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Andrew,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Pontefract
Excellent advice helping me to choose…
Excellent advice helping me to choose my new flooring. Fitting very professional. Flooring looks lovely.
Very pleased with it.
November 13, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hello, thank you for taking the time to leave us a 5 star review! We're so glad to hear that our Pontefract store advised and helped you find the right flooring for you, its great to hear that your pleased with it! We hope to see you again in the future.
Excellent
Zak was very helpful and patient with me having amended my order on two occasions. On the day, the carpets were fitted quickly without any problems. The new carpets and underlay are very good quality.
October 21, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hello Gary, its brilliant to hear that our Pontefract store was able to provide you with such a quick and efficient service with absolutely no issues! We hope you love your new carpets!
Booked an early morning carpet fitting…
Booked an early morning carpet fitting as we were having bed delivered in pm same day and United Carpets were very obliging so we are very pleased with the service.will definitely use again.😄😄😄
October 5, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Mr Byford, thank you for taking the time to leave us a review! its brilliant to hear that our Pontefract store provided you with such a positive service, and we look forward to seeing you again, take care!
Carpet and vinyl purchase
Very friendly staff helped us choose a very nice carpet and vinyl flooring fitters did a great job looks lovely highly recommended
October 15, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hello Steve, thank you so much for taking the time to share with us how our Pontefract store did! Its great to hear the team was able to help you find the right carpet for you and that the fitters did an amazing job. We hope you love your new carpets!
I have used United carpets at…
I have used United carpets at Pontefract for about 22 years I all ways recommend kev and the team r so amazing and helpful keep up the good work 👏
October 25, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi David, thank you so much for taking the time to leave our Pontefract store such a kind review! Its a pleasure to hear how you have continued to use us for 22 years, we truly apricate your loyalty! We look forward to seeing you next time, all the best the United team.
Great Service
The staff were very helpful pointing us in the right direction for what we needed. After looking we could not find anything. So after explaining what we needed the carpet for, they showed us 4 examples at different prices with no pressure in which one to choose. Arranged a date and time that suited us for fitting, they arrived on time and did a great job.
October 2, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi John, Thank you so much for taking the time to leave us a review! We're so pleased to hear our Pontefract store and fitters provided you with such a fantastic service. We hope you love your new carpets!
Great as usual
Sales people were friendly and knowledgeable. We go there quite often
November 2, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Gail,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from the team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Pontefract
Emma served me
Emma served me. I was choosing carpet throughout my apartment and kitchen cushion floor. She was extremely knowledgeable and very patient. I was advised all the way,, even taking time to show me all the different carpet treads,, I settled on a charcoal grey,, which matched perfectly with my pale grey carpet and cushion floor. Faultless service and very happy with the price. Emma made the whole process easy. Thanks
November 3, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Heather,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from Emma who was able to advise you on our huge range of carpets.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Pontefract
Good quality carpets n excellent…
Good quality carpets n excellent fitting sevice
September 30, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hello Joyce, Its great to hear your experience with our Pontefract store was a positive one. We hope you love your new carpets!
Very helpful & knowledgeable
Very helpful & knowledgeable. Fast delivery & fitting . Fab job!
October 9, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Good afternoon Helen, Its great to hear you recieved such a quick and efficient service from our Pontefract store, we hope you love your new flooring! Take care
Staff in the shop were excellent
Staff in the shop were excellent. Very knowledgeable and helpful.
Delivery men also great and helpful.
They even took their shoes off as we had new carpets.
September 24, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Sarah, We appreciate you taking the time to leave us a review! we will be sure to pass on your kind words to our Pontefract store. Thanks again, take care.
Really good customer service
Really good customer service. Couldn't do enough to help me
October 24, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Good afternoon Elizabeth, Thank you for leaving us a review! We will pass on your kind words to our Pontefract store, take care!
Super friendly staff very helpful and…
Super friendly staff very helpful and arrived on time
September 23, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Jonathan, we really appreciate your feedback! We hope to see you next time
Highly Recommend
Highly Recommend, from purchasing, to fitting, to after service, nothing was too much trouble for all the staff through our process, we had a small problem after fitting, it was sorted immediately, will defo be using this company again 😁
September 9, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Ms. Lesa Blackburn, we're glad you had such a wonderful experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Arrogant unhelpful carpet fitters!!
I chose this store as I lived the selection of carpets and were at affordable prices. The staff in store were friendly and very helpful, it's just a real shame that the same can't be said for the fitters! I found them to be very rude, and intimidating in there attitude. They Fitted the carpet but left it very messy. Furniture, sofas stacked on top of each other which as a disabled person found a problem. The experience wasn't great and will go elsewhere in the future.
September 16, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi,
Thankyou for taking time to leave us a review.
We are disappointed to hear that your fitting experience with our independent fitters was not up to our usual high standard.
If you have any further information please email us at customerservice@unitedcarpets.net and we will be able to escalate this further.
Once again, thankyou for taking time to leave us a review.
The United Team
United Carpets and Beds
The service was outstanding, Emma had a lot of knowledge that overall made the experience perfect. I would definitely recommend United Carpets and Beds, service is fast and thorough.
September 17, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Darcey
We're so glad that we were able to go above and beyond your expectations!
All the Best United Carpets Pontefract
Excellent
Excellent customer service in-store, very helpful and friendly staff! The fitters were brilliant, they worked quietly and were finished in no time.
We've used Pontefract store for a number of years now due to their friendly staff.
August 1, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi April,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received excellent customer service from the team in-store as well as our independent fitters delivering a professional service.
We are delighted that you have returned to United Carpets & Beds Pontefract and we look forward to assisting you again soon.
All the best,
United Carpets & Beds Pontefract
Excellent customer service at store and…
Excellent customer service at store and friendly fitters too
We always buy from this store as always receive a great service and decent priced flooring
August 16, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
We are so pleased you enjoyed your visit to United Carpets and Beds.
Thanks again for the recommendation, and have an amazing day!
Reply from United Carpets & Beds - Pontefract
Hi Jackie,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Pontefract
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