Due to supply issues for the first carpet we picked were asked if we would consider picking another one which we did in our view we ended up with a far better one for the same money.staff where so ver... See more
Company replied
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I think there was a little more mess than expected but more than this, the strange place a join was located on the upstairs landing I believe may lead to future issues.
Company replied
We have used United Carpets and beds to replace the flooring in almost all of our house and they have been fantastic every time. The staff working in the shop are friendly and approachable and give fa... See more
Company replied
Zac has been amazing helping us choose exactly which carpets and flooring we would like for our new home, so many options and lots of colour choices to suit our requirements! Nothing was too much trou... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Unit 3B, WF8 2LN, Pontefract, United Kingdom
- 01977 602603
4.7
Excellent
262 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Excellent service
Excellent service. Flooring throughout including all rugs were perfect!!!
Highly recommend, thanks guys 👌
December 14, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Jayne, thank you for taking the time to leave a review.
Its a pleasure to hear that our Pontefract store could meet your expectations and provide you with an excellent service.
Thank you again for the recommendation. Take care.
Have used united beds and carpets for…
Have used united beds and carpets for every room in my house. Always helpful and great service, never had any problems at all
November 19, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Lynne, thank you for sharing your experience with us.
We're so pleased that our Pontefract store could provide you with a great service that met your expectations.
Thank you again for the recommendation. Take care.
Great service as always
Great service as always, professional job completed on time. Would highly recommend.
December 3, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Lisa, thank you for taking the time to leave a review.
We're so pleased that our Pontefract store could meet your expectations and provide you with a great service, with the job completed on time.
Thank you again for the recommendation. Take care.
They were very helpful and knew exactly…
They were very helpful and knew exactly what we needed by listening and was delivered in a timely matter and all staff showed respect great service 10 out of 10
November 15, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Helena, thank you for taking the time to leave such kind feedback.
Its great to hear that our Pontefract store could provide you with a 10 out of 10 instore experience and help you find exactly what you needed.
Thank you again for the recommendation, take care.
They went all out to get my carpet on…
They went all out to get my carpet on time for my new settee to arrive thank you
December 4, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Andrew, thank you for taking the time to leave a review.
We're so pleased that our Pontefract store could meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future. Take care.
From start to finish the service was…
From start to finish the service was brilliant. The prices were really reasonable. Had my bathroom floor sorted. Thanks a million. I’ll be back for my kitchen flooring next
December 2, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Joanne, thank you for taking the time to share your experience with us.
Its a pleasure to hear that our Pontefract store could provide you with a brilliant service from start to finish.
We hope that you love your new bathroom floor, we look forward to assisting you again soon.
You've tried the rest now try the best for you flooring needs
We couldn't be more happy with our new living room carpet its fantastic we also had new vinyl layed in our kitchen we was unsure of what colour or design we wanted but after talking to the sales man in the show room Luke he was brilliant we described what we wanted and he brought us a design that was perfect which showed us these guys are truly professional and know what there talking about when it comes to flooring we've always use united carpets and beds for our flooring needs and this time didn't fail to succeed our expectations
November 1, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Joshua, thank you for taking the time to leave a review.
Its a pleasure to hear that our Pontefract store could meet your expectations and provide you with a fantastic service.
We look forward to assisting you again in the future, take care.
Outstanding
Amazing as always kev emma phil and his Amazing fitters. Definitely wunt go anywhere else
November 7, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Lisa, thank you for taking the time to leave feedback.
We're so pleased to hear that you're pleased with service that you recieved from our Pontefract store .
Thank you again for the recommendation.
Great service in the shop
Great service in the shop, fitting done a 10 days later to a very high standard , great quality carpet
October 27, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Mark, thank you for sharing how our Pontefract store did.
Its great to hear that the team provided you with a great instore service and high standard fitting.
We hope to assist you again in the future, have a wonderful day.
Brilliant service
Absolutely brilliant customer service from everybody at united carpets and beds. Also the carpet fitters were first class, cheers lads.
November 11, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Catherine, thank you for your kind feedback.
Its great to hear that our Pontefract store could make your experience with us a brilliant one.
We look forward to assisting you again in the future, take care.
The wrong flooring was fitted in error…
The wrong flooring was fitted in error and had to be taken up and re fitted at a later date. These things happen but its annoying and held up the bathroom renovations we were doing. Having to cancel a plumber who could not get back to us for 2 weeks.
October 10, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Good afternoon Christopher, thank you for taking the time to leave feedback.
We're sorry to hear that you had this experience with our Pontefract store. As a company we strive to provide all customers with a top qaulity service that meets all expectations.
We are pleased to hear that the error has been rectified as quicky as possible and you are now happy with the final result. However we apologise again for any further inconvenience this has caused, if you need any further assistance please do not hesitate to reach out.
Kind Regards
The United Team
Absolutely brilliant customer service
Absolutely brilliant customer service, I went in with an odd requests for cut offs to level a washing machine, the lady and gentleman who served me couldn't have been more helpful. Made my day thank you so much
November 13, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Dani, thank you for taking the time to leave a review.
We're so pleased our Pontefract store could meet your expectations and provide you with a brilliant service.
Thank you for the recommendation, take care.
Kitchen lino.
Kitchen shape difficult but really please with fitter. Once again positive result. Must be 6th time in a Yr having fittings done. Recommend to anyone.
October 30, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Christopher, thank you for your feedback.
We're so happy to hear that you are pleased with the service that you recieved from our Pontefract store.
Thank you again for the recommendation, take care.
It was great from start to finish my…
It was great from start to finish my carpet looks beautiful thank you
October 24, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Tracey, thank you for sharing how our Pontefract store did.
We're so pleased the team could provide you with a great service from star to finish and your carpets look beautiful.
We hope to assist you again in the future, take care.
Stairs carpet
Emma the sales person was extremely helpful and helped me make the right choice in carpet . Nothing was too much for the staff in the shop even the fitters gave advice on best carpet for the stairs . Was booked in fast and the fitters were quick clean and left it tidy . Would definitely recommend United carpets and beds .
October 10, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Tara, thank you for sharing how our Pontefract store did.
Its a pleasure to hear how Emma could help you choose the right carpet for you and your home, and the independent fitters were quick and left things clean and tidy.
Thank you again for the recommendation, have a great day.
Excellent customer service and product.
Excellent customer service from the staff. From the measure to the visit to store to pick the carpets and lino right down to the fitting. Everything was spot on.
November 3, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hello Natasha, thank you for taking the time to share how our Pontefract store did.
We're pleased to hear that the team could provide you with an excellent service from start to finish.
We hope that you love your carpets and vinyl, and we hope to assist you again soon.
Love the carpets and brilliant service.
Love the carpets and brilliant service.
October 6, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Louise, thank you for taking the time to leave a review.
We're so glad to hear that you're pleased with the service you recieved from our Pontefract store.
We hope that you love your new carpet. Have a wonderful day.
Fabulous company we use Kevin and his…
Fabulous company we use Kevin and his team every time we need carpets.
Just great men very helpful and professional service and price .
October 16, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Victoria, thank you for taking the time to share your experience.
Its a pleasure to hear that our Pontefract store could provide you with a 5 star service that met your expectations.
Thank you again for the recommendation, have a great day.
Always happy with the help and support…
Always happy with the help and support from UC&B. Will continue to use them
November 3, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Penny, thank you for taking the time to share how our Pontefract store did.
Its great to hear how the team could ensure your experience with us was a positive one.
We look forward to assisting you with projects in the future, take care.
Very professional service.
Friendly, helpful showroom staff and excellent fitters. Wouldn’t hesitate to recommend them to anyone.
October 30, 2025
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi David, thank you for taking the time to leave a review.
Its great to hear that our Pontefract store could provide you a very professional and friendly service.
We hope to assist you again in the future, take care.
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