Sales people in the store were friendly and knowledgeable. They were patient with my daughter as she made her choices. The fitting was a very reasonable price compared to other stores. The carpet arri... See more
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See what reviewers are saying
Great as usual! Good service in store and great fitters for stairs and hall(carpet and laminate). Professional and knowledgeable staff - will always go to United Carpets…
Company replied
Really positive experience from the United Carpets store on Queens Road, Sheffield. We’d researched online about a carpet for our spare bedroom and had some questions about different offers. Staff in... See more
Company replied
We went to the shop after sending for some samples online. Service and knowledge from the staff was exceptional. We ordered a total different carpet that was a managers special and we’re so pleased w... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
407 Queens Road, S2 4DR, Sheffield, United Kingdom
- 0114 275 5559
4.6
Excellent
190 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Sales people in the store were friendly and knowledgeable. They were patient with my daughter as she made her choices. The fitting was a very reasonable price compared to other stores. The carpet arrived on time and the friendly fitter did a great job. Overall very happy
June 5, 2026
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Pamela, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Queens Road store could meet your daughters expectations and provide you with a great service throughout.
We're so pleased that you & your daughter are happy with the finished results of your carpets.
Thank you so much for your kind recommendation. Have a wonderful day
Great as usual.
Great as usual! Good service in store and great fitters for stairs and hall(carpet and laminate). Professional and knowledgeable staff - will always go to United Carpets…
July 3, 2026
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Lynn, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Queens Road store could meet your expectations and provide you with a 5 star service throughout. We're so pleased that the fitters could complete the job to such a great standard.
We look forward to welcoming you back in the future. Have a wonderful day.
Easy purchase at a competitive price
Easy purchase at a competitive price, reasonable delivery period, good communications, and a careful and tidy fitter.
June 4, 2026
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Caroline, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Queens Road store could meet your expectations and provide you with a 5 star service throughout.
We hope you enjoy your new flooring in many years to come. Have a wonderful day.
Staff in shop were very helpful and …
Staff in shop were very helpful and professional with their advice and carpet fitters was lovely young man he has fitted two carpets so far for me and will probably be back when my next room is ready soon
June 10, 2026
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Linda, thank you for taking the time to leave a review.
Its great to hear that our Queens Road was able to meet your expectations and provide you with a 5 star service throughout & helping you find the best carpet that was most suited to you.
We hope to assist you with any future projects. Take care.
Brilliant service
Brilliant service. John and Lisa went through all the options with us and fitted us in for next day fitting.
June 23, 2026
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Becky, thank you for taking the time to leave a review.
Its great to hear that John and Lisa was able to meet your expectations and provide you with such a brilliant service throughout & helping you find the best product that was most suited to you.
We hope to assist you with any future projects. Take care.
Richard @ United carpets
Richard @ United carpets, Sheffield helped us select carpet and underlay. He was very professional, helpful and advised on selecting as per our needs.
Thank you for great service
June 13, 2026
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Snehal, thank you for taking the time to leave such kind feedback.
Its a pleasure to hear that our Queens Road store could meet your expectations and help you find the right carpet and underlay for you and you your home.
We hope to assist you with any projects you may have in the future. Take care!
Good shopping experience in store
Good shopping experience in store, very helpful staff easy purchase, delivery service is great cheerful delivery operatives very friendly and helpful, great service from beginning to end.
April 30, 2026
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Ian, thank you for taking the time to leave a review.
We're so pleased that our Queens Road store could meet your expectations and provide you with an positive service from start to finish. We're so pleased that you're happy with the overall service that you received.
Thank you so much for your kind recommendation. Take care.
Quick with no problems
May 19, 2026
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hello Jacqueline, thank you for taking the time to leave a review.
Its a pleasure to hear that our Queens Road store could make your experience with us a positive one!
Thank you so much for the recommendation. Take care.
Excellent
Excellent!
The fitter called me 1 hour before and turned up on time. He did a great job and the carpet is great.
Would reccoment to all!
June 1, 2026
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Graham, thank you for taking the time to leave a review.
We're so pleased that our Queens Road store could meet your expectations and provide you with a 5 star service from start to finish. We're so pleased that you're happy with the finished results of your carpets.
Thank you so much for your kind recommendation. Take care.
The staff were really attentive and…
The staff were really attentive and helped me a lot. I would go there again.
April 28, 2026
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hello Susan, thank you for taking the time to leave a review.
Its a pleasure to hear that our Queens Road store could make your experience with us a positive one!
Thank you so much for the recommendation. Take care.
Good delivery and nice comfortable bed
May 26, 2026
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hello, thank you for taking the time to leave a review.
Its a pleasure to hear that our Sheffield store could make your experience with us a positive one.
Thank you so much for the recommendation. Take care.
Great customer service and positive experience
Martin was very helpful and made the process very easy and straightforward.
The quality of the carpets and the time it took from ordering to being fitted was great and really fair pricing.
I had to ring twice to slightly amend my order and had no problem doing so and everyone I dealt with was friendly and professional. Would definitely recommend and will be a repeat customer!
April 27, 2026
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi, thank you so much for taking the time to leave a review.
Its great to hear that our Queens Road store was able to meet your expectations and provide you with a positive service with great customer service throughout.
We hope to assist you again in the future. Take care.
Great service and competitive prices
Great service and competitive prices. Carpets are really good quality
Martin was really helpful and understood what we needed well
Thanks
May 2, 2026
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Thank you for your kind words about our Sheffield Queens Road team, and for the 5 stars!
We hope to see you again soon.
Kind Regards
United Carpets and Beds
Amazing service very fast and helpful
Amazing service very fast and helpful
April 22, 2026
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Grace, thank you for taking the time to leave a review.
We're so pleased that our Queens Road store was able to meet your expectations and provide you with a 5 star service throughout.
Thank you so much for the recommendation. Take care.
Best carpet buying experience I've ever had.
Lisa and John were so helpful and patient whilst I picked what I wanted. Ordering was great even when I got the measurements wrong and resubmitted them the morning after. Would most definitely recommend and more importantly use again.
April 16, 2026
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Vivienne, thank you so much for taking the time to share how our Queens Road store did.
Its great to hear that Lisa and John was able to help you decided which carpet was most suited to you and your home.
Thank you so much for the kind recommendation. Take care.
United Carpets Sheffield
Great service from United carpets on Queens Rd Sheffield. The staff were very helpful and approachable. There was good communication between purchase of carpets and fitting them.
The fitters were brilliant and worked hard to make sure our home was tidy and comfortable when they finished.
Thank you for a top service.
March 23, 2026
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi, thank you so much for your kind words!
We’re really pleased to hear that you had a great experience with our team at United Carpets on Queens Road, Sheffield.
It’s fantastic to know that you found our staff helpful and approachable, and that the communication throughout the process met your expectations.
Thank you again for choosing us and for taking the time to share your experience. We hope you enjoy your new carpets for many years to come!
I have used UC Sheffield / Queen's Rd…
I have used UC Sheffield / Queen's Rd for many years now.
Lisa and the team are absolutely fantastic!
Nothing is too much, they go above and beyond.
Professional, proficient, personable and offer fantastic prices too.
I wouldn't go anywhere else, I highly recommend.
Keep up the sterling work everyone!
February 22, 2026
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Kiersten, thank you for taking the time to leave a review.
Its great to hear that our Queens Road store was able to meet your expectations and go above and beyond to provide you with a fantastic and professional service throughout.
Thank you so much for your recommendation. Take care.
Disappointing experience and aggressive debt collection tactics
We had a payment dispute regarding a flooring order. After initially recalling a payment via my credit card, we decided to proceed and I formally requested my bank to reverse the recall. I updated the owner, on March 24th, 2026, confirming the bank was processing the return of the funds.
Despite being kept informed, the owner’s tone became highly aggressive. I was threatened with legal action, CCJs, and enforcement officers if the money wasn't received within 48 hours—despite this being a banking process out of my direct control. My bank has advised that these threats are a form of intimidation for a second payment.
The lack of patience and the hostile nature of the text messages were deeply unprofessional. I have reported the harassment to the police and would advise others to be cautious of the aggressive management style here.
March 24, 2026
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Dear Mr Brown, as you are aware your flooring has been fully installed to your satisfaction and payment for the goods which we have supplied remains outstanding. I am very sorry that you feel our asking for payment of the goods which we have supplied to you in good faith constitutes bullying, however, as you are aware asking for payment of goods after they have been supplied is the norm in any standard retail contract.
Please contact the store directly to arrange payment.
Kind Regards
United Carpets and Beds
Purchased a bed…..excellent value for…
Purchased a bed…..excellent value for money. Excellent service in the shop and brilliant delivery Time and service
March 2, 2026
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hello Michael, thank you for taking the time to share how our Queens Road store did.
Its a pleasure to hear that the team were able to help you find the right bed for you and your home. We're so pleased that you're happy with the overall service that you recieved.
We hope to assist you again in the future. Take care.
Very helpful in store
Very helpful in store , prompt delivery, good product
February 7, 2026
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Queens Road store.
Thank you again for your recommendation. Take care.
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