Really positive experience from the United Carpets store on Queens Road, Sheffield. We’d researched online about a carpet for our spare bedroom and had some questions about different offers. Staff in... See more
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We went to the shop after sending for some samples online. Service and knowledge from the staff was exceptional. We ordered a total different carpet that was a managers special and we’re so pleased w... See more
Company replied
Really friendly, engaging staff. Plenty of advice given. No pressure to buy and timely fittings booked in.
Recently used united carpets on numerous occasions over the last year Queens road Sheffield , l have to say we were treat with professionalism at all times the counter staff were very pleasant and po... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
407 Queens Road, S2 4DR, Sheffield, United Kingdom
- 0114 275 5559
4.6
Excellent
192 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Convenient location
Convenient location , helpful staff and prompt measuring with a straight forward pricing with or without underlay given options for fitting dates and the fitter called early on the day so I wasn’t hanging about
PLUS it looks great
July 9, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi, thank you for taking the time to leave a review.
Its great to hear that our Queens Road store could meet your expectations and help you find the right carpet & underlay for you and your home.
We hope to see you again soon, take care.
Friendly helpful staff in store
Friendly helpful staff in store
Fitting arranged to suit our timetable. All round good service.
August 4, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Christine, thank you for taking the time to leave such kind feedback.
We're so glad our Sheffield store could meet your expectations and provide you with such a positive service.
We hope to assist you again with any projects you have in the future, take care.
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Garnet, thank you for taking the time to share how our Sheffield store did.
We're so pleased they could meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future, take care.
Friendly and helpful staff
Friendly and helpful staff. Good quality product and fitted well.
June 6, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Sam, thank you for sharing how our Queens Road store did.
We're so glad that they could provide you with a friendly and helpful service with good quality products.
We hope to assist you with any future projects you have, take care.
Very helpful guys in the show room and…
Very helpful guys in the show room and the fitters were very efficient, tidy and friendly.
July 11, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Mark, thank you for taking the time to leave us a review.
We're so happy that our Queens Road store could meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future, take care.
I questioned the amount charged as I…
I questioned the amount charged as I did a calculation and thought that I was overcharged. The receipt wasn’t individualised, just a total. I got in touch by ‘contact us’ and never even got a reply. Very jovial twosome sales assistants but by their manner I could tell they were only interested in a sale, once they had that they quickly moved on. The carpet was good value and the independent fitter was brilliant. Would I use this company again? No I don’t think so
May 31, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Good afternoon Sandra,
Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience at our Sheffield Queens Road store and that our team was able to provide you with great service.
However, we were disappointed to learn that you tried to reach out and did not receive a response. After looking into this matter, it seems we did not receive any request from you via our 'contact us' page. We apologise for any inconvenience this may have caused.
If there is anything we can assist you with at this time, please do not hesitate to contact our Sheffield Queens Road store directly or reach out via customerservice@unitedcarpets.net. We are here to ensure your experience with us is always the best it can be.
Thank you once again for your valuable feedback.
Kind regards,
United Carpets Team
Great choice
Great service and very good fitting by an experienced team. Thanks
July 14, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Good afternoon Rihana, thank you so much for taking the time to leave us a review.
We're so pleased that our Queens Road store could make your experience with us a great one.
We hope to assist you again in the future.
All The Best
The United Team
brilliant freindly carpet fitters went…
brilliant freindly carpet fitters went above and beyond in customer service
July 2, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Tom, thank you for taking the time to share how our Queens Road store did.
We're so glad that they could provide you with a brilliant and friendly service that met all of your expectations.
We hope to assist you again in the future, have a great day.
Had my carpet fitted today by Paul did…
Had my carpet fitted today by Paul did a brilliant job even fixed my stair bannister very professional nice helpful and friendly would definitely recommend United carpets again thank you .😊
July 7, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Midge, thank you for taking the time to leave us a review!
its great to hear how our Queen Road store & independent fitter Paul could provide you with a 5 star experience.
Thanks again for the recommendation, we look forward to your next visit with us.
Crap my carpet was full of bumps…
Crap my carpet was full of bumps seconds they did nothing worst place I have every shopped for carpets don't go there you will be disappointed
April 19, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Dear Susan
Thank you for taking the time to leave us your feedback. We are sorry to hear that you are unhappy with your experience. After speaking with the store I understand you have already been in touch regarding this issue.
The ‘lump’ that you describe seems to be a fault in your subfloor (the concrete subfloor has a lump in it) which the independent fitter explained at the point of fitting. In addition to this you wished to reuse the previous underlay rather than replace it, which will also reduce the carpet’s ability to minimise the effect of the fault in the sub floor, as it will already be flatter than new underlay.
I understand that the independent fitter has already been in touch to try and gain access to the property, but you were not able to grant them that access.
We’re keen to ensure that you are happy with the outcome of your purchase with us. If you reach back out to the store they will be happy to discuss your options or explain the issue further.
Kind Regards
The team at United Carpets and Beds
Mattress was spot on but
Mattress was spot on. Good price but that delivery charge is a complete scam. Offering £30 to drop off the mattress which is just a 5ft thin box. Charging that money you make it seem like a full ready to go mattress when in reality it’d fit in anyone’s normal sized car with the seats down.
May 3, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Good afternoon, thank you for taking the time to leave feedback.
We are sorry to hear that your experience with United Carpets Sheffield Queen Road did not meet all of your expectations. Please do not hesitate to contact the store or email customerservice@unitedcarpets.net, if you feel there is anything we can do to improve the service you recieved.
Kind Regards
The United Team
Lovely carpet, excellent fitting
The staff in the Queens Road Sheffield branch were helpful and friendly, advised on underlay and the pricing of different options. The carpet and vinyl were both special orders which took a bit longer than expected, and the communication could have been a bit better about that. It was straightforward to arrange a date for the fitters to come, but it would have been helpful to have been told the time slot to expect them, without having to call the shop to ask.
But these are very minor points which are far outweighed by the excellent quality of the products, very competitive price, and the overall very good service.
June 2, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Kat, thank you for taking the time to leave us a review!
We're so pleased that our Queens Road store could make your experience with us a positive one, with great communication.
We hope that you love your new carpet, and we look forward to your next visit with us.
Great service and value for money
Great service and value for money
Great communication and carpet fitter was friendly and professional very pleased with stairs and landing
May 21, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Cheryl, thank you for taking the time to leave us a review!
Its great to hear that our Queens Road store could make your experience with us a positive one.
We hope to assist you again soon, take care!
Obliging fitters
The fitters very very obliging as the job was not straight forward 👍🏻
April 29, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Thank you for taking the time to leave us your feedback. We hope to see you again soon for your next project!
Always great helpful friendly service…
Always great helpful friendly service in the shop and the carpet fitter just did his job as quick as possible with no fuss - job done .... well recommended - Thanks
April 8, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Rich, thank you for taking the time to leave us a review!
We're so pleased to hear that our Queens Road store could provide you with a great & helpful service with no fuss.
Thank you again for the recommendation, we hope to assist you again in the future!
Brilliant service got excellent…
Brilliant service got excellent customer service and Friendly advice carpet fitter brilliant definitely recommend
March 9, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Kerry, thank you for taking the time to leave us feedback!
Its great to hear that our Queens Road store could provide you with such a brilliant service.
Thanks again for the recommendation, we hope to see you again soon!
Carpet remnants left in the property.
Carpet remnants left in the property.
Carpet fitters demand cash payment rather than bank transfers or credit card payments for obvious reasons!!!
Not a pleasant experience and I will not be buying from them again unless their fitters stop demanding cash payments.
March 27, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi,
Thankyou for taking time to leave us a review.
We are disappointed to hear about your experience. If you have any further information please email customerservice@unitedcarpets.net
Kind regards
The United Team
Good range of vinyl hard to chews from…
Good range of vinyl hard to chews from and very helpful 👍
March 22, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Colin, thank you for sharing how our Queens Road store did!
We're so glad to hear that you was pleased with the range of vinyl's in store.
We hope that we have the opportunity to assist you again in the future, take care!
Excellent service from Queens road to…
Excellent service from Queens road to the fitting ,3 great guys Thankyou
February 27, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hello Barbara, thank you for sharing with us how our Queens Road store did!
Its great to hear that they could provide you with an excellent service in store and when fitting.
We hope to get the opportunity to assist you again in the future, take care!
excellent service from ordering to…
excellent service from ordering to laying and the prices are amazing for the quality
March 24, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi, thank you for leaving us such a high star rating!
We're so glad that our Queens Road store could provide you with such a excellent service in store and when it came to fitting the product.
We hope to assist you again in the future, take care!
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