Anton was very helpful helping me to choose the right carpet, nothing was too much trouble, made it easier for me, would definitely recommend this shop.
Company replied
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See what reviewers are saying
Ordered carpets from UC&B at a great price and were flexible letting us do rooms separately on different days so as to be able to move our furniture around which was great. Fitting was top notch and w... See more
Company replied
We have used this company several times now, over many years and will continue to do so. We have always had good service, the measuring service (when used) is always done for minimum waste and the... See more
Company replied
Headboard for the single bed came without sticks to connect with bed and we informed United carpets couple of times. But not sorted it yet. We received delivery on 4 th July and till now not sorted.
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
34 Parr Street, WA9 1JZ, Saint Helens, United Kingdom
- 01744 732709
4.5
Excellent
123 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great assistance and advice in shop and…
Great assistance and advice in shop and excellent fitting. Five star service
October 25, 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi John, thank you for taking the time to leave us a review! its brilliant to hear that our St Helens store provided you with great assistance and advice in store, and that the fitters did an excellent job. We hope to assist you again in the future!
First time used UC from visiting shop/
First time used UC from visiting shop/
warehouse and selecting carpets with the help from assistant Steve through to communication / delivery and fitting found them to be very proffesional.
We had split fitting ( two visits) within a week of each other.
Only critism was the second fitting for one room the fitters did not take away the excess carpet and underlay.
The first fitting for one room and stairs and landings was undertaken by Craig whom without us requesting took away the excess carpet and underlay.
Both actual fittings were well fitted.
November 5, 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Linda, thank you so much for taking the time to share your experience with us! We're sorry to hear that there was issues with your carpet, but its amazing to hear that our St Helens store was able to rectify this for you as quickly as possible. We hope you love the finished result!
Brilliant quick service,We went in on a…
Brilliant quick service,We went in on a Wednesday,Measured by Anton on his way into Work on Thursday and fitted on Monday,All done in less than 1 Week and the Fitter was very polite and took care in his Work
September 23, 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Dawn, its great to hear that our St Helens store provided you with such a quick and efficient service. Thank you so much for leaving us a review.
Absolutely fantastic service,We didn’t…
Absolutely fantastic service,We didn’t go into store but everything was done with Anton via Email and the samples chosen was brought out by Steve,We are made up with our new Carpet thank you
October 14, 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi, thank you so much for the positive review! We hope to be of service to you again in the future.
Best wishes United carpets and Beds.
Brilliant service
Brilliant service, fitter was amazing, dedicated throughout, didn’t take a break
September 28, 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Good afternoon Lesmac, we're glad you had such a wonderful experience with us! Its great to hear our fitters are hard at work and meeting your expectations! We hope you have a great day.
Great service from start to finish
Great service from start to finish
Highly recommend
September 5, 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Julie Ward, reviews like this give us motivation and help us ensure we provide high-quality care. We're looking forward to your next visit with us!
We have had 3 different areas fitted…
We have had 3 different areas fitted Today from your store and the service we have received was brilliant,From picking the products in store with Anton & Steve coming out to measure everything has been smooth and the fitters have done an amazing job,This company is highly recommended
September 24, 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Alan, thank you so much for your high rating! Alan, we are so pleased you enjoyed your visit to United Carpets and Beds! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Very friendly and knowledgeable staff…
Very friendly and knowledgeable staff member who made choosing the Carpet quick and easy.The Fitter was very professional on the Day and has done an amazing job,
September 17, 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Mrs Latham
Thank you for your kind review! We are so pleased you are happy with the service you received!
All the best United Carpets and Beds
Excellent service from start to…
Excellent service from start to finish,Very quick fitting service & very good price 👍
September 12, 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Thanks for taking the time to leave your kind feedback!
We hope to see you again soon for your next project -
All the Team at United Carpets and Beds
Excellent service
Excellent service, reasonable price. Highly experienced fitters that took a real pride in their work. Would highly recommend!
September 11, 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
We're so glad that we were able to go above and beyond your expectations!
Great service received from the point…
Great service received from the point of sale through to fitting. Quality car parts, too!
September 6, 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
We are so pleased you enjoyed your visit to United Carpets and Beds.
Thanks for the recommendation, and have an amazing day!
Poor fitters. Rude and very untidy
Well the wrong carpet has been fitted. The fitters left the place on a mess. I mean not even an attempt to clean up after themselves. Off cuts of carpet left everywhere and they broke a floor tile fitting a trim.
Poor service
September 3, 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Chris,
Thankyou for taking time to leave us a review.
We are disappointed to hear about your experience the team have escalated this further and have been in contact to rectify this for you.
If need any further assistance please email us at customerservice@unitedcarpets.net.
Kind regards,
The United Team
We received very good advice on the…
We received very good advice on the Carpets that we wanted for certain Rooms & was advised what was best within our budget.The Fitter Andy was very polite and has done a brilliant job.Thank you United Carpets
August 28, 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Mr Wilkinson,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of carpets while working within your budget. As well as our independent fitter Andy delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds St Helens
Reply from United Carpets & Beds - St Helens
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you love your new carpet and received great service from the team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds St Helens
Carpets nice but fitting dissapointing
Very happy with the carpets less happy with the fitters carpet fitted well but bits left all over new carpet and door left off hinges and leaning up against the wall then left without explaining why this was. I rang to find out why but the person who answered was very flippant and offhand.
June 24, 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Kelvin,
Thankyou for taking time to leave us a review.
We are happy to hear that you love your new carpets. In regards to your fitting experience with our independent fitters we are disappointed to hear that they did not deliver a high level of customer service that we strive to achieve.
If you have any further information please email us at aftersales@unitedcarpets.net.
Once again, thankyou for taking time to leave us a review.
The United Team
Reply from United Carpets & Beds - St Helens
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received excellent service from the team as well as our independent fitters.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds St Helens
Would highly recommend this company
Would highly recommend this company, from start to finish they were brilliant. Great customer service, great carpet and brilliant fitters
June 10, 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Susan,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience with the team able to deliver a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds St Helens
Not the best service
First of all when we purchased the flooring in the shop we advised the current state of the existing floor and was advised that thick Lino would be fine without underlay.
The fitter went to fit the flooring and wouldn’t do it, we spoke to the shop assistant again a reiterated the initial conversation and had to arrange for the fitter to go back the following week, this was cancelled twice last minute and rearranged, each time messing our tenant around who had book days of work to wait for the fitter each time.
May 29, 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Zara,
Thankyou for taking time to leave us a review.
I have spoken to the store manager at United Carpets & Beds St Helens who have advised that the service you received from our independent fitters was not up to our usual high standard.
If you email us at aftersales@unitedcarpets.net with any further information we can escalate this further.
Once again, thankyou for taking time to leave us a review.
The United Team
The 2 lads that came were fantastic and…
The 2 lads that came were fantastic and very friendly would recommend united carpets to everyone
April 17, 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Jacquie,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great delivery experience and that you would recommend us!
We look forward to assisting you with your next project.
All the best,
United Carpets & Beds St Helens
Not very happy with the carpet not…
Not very happy with the carpet not worth the money and the fitting is aufull fraying at the sides of the stairs not happy paying over 500 pound for this
June 10, 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Thomas,
Thankyou for leaving us a review.
We are disappointed to hear that you are unhappy with your new carpet.
If you email us at aftersales@unitedcarpets.net we will be able to escalate this further.
Kind regards
United Carpets & Beds St Helens
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