Ordered carpets from UC&B at a great price and were flexible letting us do rooms separately on different days so as to be able to move our furniture around which was great. Fitting was top notch and w... See more
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Great customers service. They he fitters turned up on time and did an excellent job.
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We have used this company several times now, over many years and will continue to do so. We have always had good service, the measuring service (when used) is always done for minimum waste and the... See more
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Was looked after by professional and knowledgeable staff member who showed us carpets in colour and budget we wanted to pay. Worked out total cost for us and we are really pleased with carpet we chose... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
34 Parr Street, WA9 1JZ, Saint Helens, United Kingdom
- 01744 732709
4.5
Excellent
119 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great customers service
Great customers service. They he fitters turned up on time and did an excellent job.
May 29, 2026
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Mat, thank you for taking the time to leave a review.
We're so pleased that our St Helens store could meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future. Take care!
Easy to order
Easy to order. Moved fitting date with ease. Carpet good quality. Fitters left all excess carpet & had to brush carpet after fitting as was full of carpet fibres.
April 24, 2026
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Stacey,
Thank you for taking time to leave us a review.
We are happy to hear that you had a great in-store experience and that we was able to move your fitting date.
In regards to excess fibres this is a natural process that occurs once a carpet has been cut to size and once hoovered no more excess fibres will be visible.
Once again, thank you for taking time to leave us a review.
United Carpets and Beds St Helens
Well worth a visit
Store was clean and well set out. We could browse without being interrupted. Friendly staff on hand for any queries. Fast and efficient service .
March 13, 2026
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Corinne, thank you so much for taking the time to leave a review.
Its such pleasure to hear that our St Helens store was able to meet your expectations and provide you with a fast and efficient service throughout.
We hope to assist you with your future projects. Take care!
Three bedroom carpets fitted
Three bedroom carpets fitted , I wasn’t present at the time as I was working, not sure if it is just me but people tend to paint then get new carpet ?? Gone today carpet appears to have been fitted ok however all of the bedrooms now have dirty marks / scrapes down the walls all three of them …. Because I want to now repaint when I have just done it and had carpet put in don’t I ….. I was debating getting the rest of the house done from here but I mean I don’t have the time to have to constantly repaint when I am trying to renovate a full house. Woodwork I would expect slight chips on but there isn’t really a need to mark all of the walls never in my life had marked walls from new carpet being fitted . First and last time I will use
March 4, 2026
Unprompted review
Reply from United Carpets & Beds - St Helens
Good afternoon Paul, thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and understand how frustrating it must have been to find marks on the walls, especially after you had recently painted while renovating your home.
Our independent fitting teams are expected to take great care when working in customers’ properties, and the situation you described is certainly not the standard we aim to deliver. While carpet fitting can sometimes involve moving materials and tools in tight spaces, we always expect our team to minimise any disruption and leave the area in good condition.
We sincerely apologise for the inconvenience this has caused. Your feedback has been noted and will be shared with our fitting team so we can review what happened and ensure greater care is taken on future installations.
Please feel free to contact us directly at customerservice@unitedcarpets.co.uk so we can discuss this further and see how we may be able to help resolve the issue for you.
Kind Regards
The United Team
Bedroom Carpets
Ordered carpets from UC&B at a great price and were flexible letting us do rooms separately on different days so as to be able to move our furniture around which was great. Fitting was top notch and wouldn't hesitate to recommend them. Excellent service from start to finish.
February 12, 2026
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi David, thank you for taking the time to share our St Helens Store did.
We're so glad that the team could meet your expectations and provide you with an excellent service from start to finish. Its great to know that you're happy with the final results.
We hope to assist you again in the future. Take care.
Great service
Great service, very helpful and informative, good choice and quality, fitting excellent highly recomnend.
January 14, 2026
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Elizabeth, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our St Helens store.
Thank you again for the recommendation. Take care.
From the time we entered the store the…
From the time we entered the store the people looking after us could not of been more helpful
February 6, 2026
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi John, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our St Helens Store.
Thank you again for the recommendation. Take care.
Honestly couldn’t fault them
Honestly couldn’t fault them. From
The man in the shop to the fitter, they were all excellent. The man in the shop went through options to get me a good deal and the fitter was the best I’ve ever had.
January 13, 2026
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Deborah, thank you for taking the time to leave our St Helens store feedback.
Its a pleasure to hear that the team were able to meet your expectations and provide you with an excellent service.
Thank you again for the recommendation. Take care.
Top notch 👌
We have used United carpets a few times. Most recent today and looked after by Anton.. great customer service.. polite and professional we shall definitely use them again. It made the whole process really easy.. thanks 😊
January 31, 2026
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Gillian, thank you for taking the time to share how our St Helens store did.
We're delighted to hear that that the team were polite and professional and provided you with great customer service- making the process really easy for you.
We look forward to your next visit with us. Take care.
Great customer service
Many thanks to the young man named Jayden in st.helens shop ,great customer service ...he was very helpful and patient with my dad on Tuesday ,,cannot thank him enough helped my elderly dad chose a bedroom carpet and delivery was very quick too...
January 13, 2026
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Deb, thank you for taking the time to leave our St Helens store feedback.
We're so pleased the team was able to meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future. Take care.
Felt looked after
Was looked after by professional and knowledgeable staff member who showed us carpets in colour and budget we wanted to pay. Worked out total cost for us and we are really pleased with carpet we chose. Excellent quality. Would highly recommend.
December 6, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Linda, thank you for taking the time to leave such a kind review.
Its brilliant to know that our St Helens store could help you find the right carpet for you and your budget.
We hope that you love your new carpet and hope to assist you again in the future.
Great service from start to finish
Great service from start to finish. The quality of the carpet is fantastic! Lad who fitted it was polite and very tidy
December 11, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Mr Sherrocks, thank you for taking the time to share how our St Helens store did.
We're so glad that the team could make your experience with us a great one from start to finish, and the quality of your carpet is fantastic.
Thank you again for the recommendation. Take care.
The manager was perfect take me a year…
ST Helens ...The manager was perfect it's taken me a year to decorate on room but I finally painted it and needed carpet and the only time I could afford it was a week and a half before Christmas I didn't think I was gonna get it put down before Christmas as I had been living in my bedroom for over a year but finally I have a living room I can enjoy over the Christmas and prepare another room and hopefully buy some more carpet after Christmas from you so my experience was 10 out of 10 and thank you to the carpet fitter as well he was fantastic
December 17, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi, thank you for taking the time to leave a review.
We're so pleased that our St Helens store could meet your expectations and provide you with a 10/10 service, and managed to get your carpets fitted before Christmas.
Thank you again for the recommendation. Have a wonderful Christmas and New Year.
Easy service in-store and no worry…
Easy service in-store and no worry about getting meithered,Carpet fitted Today and the 2 gentleman did a brilliant job
December 10, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Terry, thank you for taking the time to leave a review.
We're delighted to hear that our St Helens store could make your experience with us a positive one, and the fitters did a brilliant job.
We hope that you love your new carpet. Take care.
Brilliant service and quality would…
Brilliant service and quality would recommend.
September 30, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Andy, thank you for sharing how our St Helens store did.
We're so glad he team could provide you with a brilliant service that met your expectations.
Thank you again for the recommendation, take care.
Poor customer service; would not recommend or use again.
Ordered the carpet in store and was given an installation date approx 10 days later. Removed all furniture from the room as requested, only to then spend a week chasing them for a date. According to the store there was no date on the paperwork for fitting. After numerous days chasing and getting nowhere, I cancelled the order and placed a new order with a different supplier who installed it the following day. Refund requested. I then get a message a day later saying your carpet has arrived…. I had to stop myself from turning into a full on Karen and responding to this message. Overall, poor experience, would definitely not recommend and now whenever I drive past a United Carpets and Beds store I always shout expletives in the vicinity of my car to myself
October 1, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Good afternoon Nicole, thank you for your feedback.
We are sorry to hear you had this experience with our St Helens store, this is not the service we strive to provide our customers.
Please email customerservice@unitedcarpets.net with your details so we can escalate your complaint further.
We apologise again for the inconvenience that was caused.
Kind Regards
The United Team
Fabulous realy nice carpet fitter was…
Fabulous realy nice carpet fitter was great very happy
September 22, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Lisa, thank you for sharing your experience.
We're so pleased to hear that you're happy with your new carpet.
We hope to assist you again in the future.
carpet fitted today looks fabulous
Fabulous carpet fitted today hall way looks great realy good fitting very hard working polite men very quick aswell my hall way is now comfortable and complete thanks team very nice to deal with
September 22, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Lisa, thank you for taking the time to leave such kind feedback.
We're so pleased our St Helens store & independent fitters could meet your expectations and provide you with such a great service.
We're so pleased you love your new carpet, we hope to assist you again soon.
Lovely lush carpet
United Carpets staff member was very helpful helping me select the correct carpet. He arranged to come and measure up and was very efficient. From him arriving to me paying for carpet was 10 mins absolutely brilliant. Fitter arrived as planned on time. Fitting was done very well and no issues. I love my new carpet. Thanks United Carpets.
July 29, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hello Julie, thank you for the kind feedback.
We're so pleased our St Helens store could provide you with a brilliant service, and help you find the right carpet for you and your home.
We hope we get the opportunity to assist you with any future projects, take care.
Brilliant service from start to finish
Brilliant service from start to finish. Customer service in the store excellent really friendly gave great advice to save me money.
July 7, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hello Anne, thank you for taking the time to leave such a kind review.
We're so pleased our St Helens store could provide you with a brilliant service with excellent customer service from start to finish.
We hope to get the opportunity to assist you again with any future projects, take care.
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