Went into store to order, sales people where helpful, glad we did because they look different in person some... Ended up getting the top level underlay and a mid range carpet. Fit the week after... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great guys got to work straight away worked hard and did a fantastic job also left me large off cut which i can help a friend out with for her small box room friendly and my grandaighter loves her tra... See more
Company replied
Really great service quick reply’s when querying and brilliant job highly recommend
Ordered carpets from UC&B at a great price and were flexible letting us do rooms separately on different days so as to be able to move our furniture around which was great. Fitting was top notch and w... See more
Company replied
Company details
- Carpet Store
- also in
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
34 Parr Street, WA9 1JZ, Saint Helens, United Kingdom
- 01744 732709
4.6
Excellent
129 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Many thanks to the young man named Jayden in st.helens shop ,great customer service ...he was very helpful and patient with my dad on Tuesday ,,cannot thank him enough helped my elderly dad chose a bedroom carpet and delivery was very quick too...
January 13, 2026
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Deb, thank you for taking the time to leave our St Helens store feedback.
We're so pleased the team was able to meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future. Take care.
Felt looked after
Was looked after by professional and knowledgeable staff member who showed us carpets in colour and budget we wanted to pay. Worked out total cost for us and we are really pleased with carpet we chose. Excellent quality. Would highly recommend.
December 6, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Linda, thank you for taking the time to leave such a kind review.
Its brilliant to know that our St Helens store could help you find the right carpet for you and your budget.
We hope that you love your new carpet and hope to assist you again in the future.
Great service from start to finish
Great service from start to finish. The quality of the carpet is fantastic! Lad who fitted it was polite and very tidy
December 11, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Mr Sherrocks, thank you for taking the time to share how our St Helens store did.
We're so glad that the team could make your experience with us a great one from start to finish, and the quality of your carpet is fantastic.
Thank you again for the recommendation. Take care.
The manager was perfect take me a year…
ST Helens ...The manager was perfect it's taken me a year to decorate on room but I finally painted it and needed carpet and the only time I could afford it was a week and a half before Christmas I didn't think I was gonna get it put down before Christmas as I had been living in my bedroom for over a year but finally I have a living room I can enjoy over the Christmas and prepare another room and hopefully buy some more carpet after Christmas from you so my experience was 10 out of 10 and thank you to the carpet fitter as well he was fantastic
December 17, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi, thank you for taking the time to leave a review.
We're so pleased that our St Helens store could meet your expectations and provide you with a 10/10 service, and managed to get your carpets fitted before Christmas.
Thank you again for the recommendation. Have a wonderful Christmas and New Year.
Easy service in-store and no worry…
Easy service in-store and no worry about getting meithered,Carpet fitted Today and the 2 gentleman did a brilliant job
December 10, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Terry, thank you for taking the time to leave a review.
We're delighted to hear that our St Helens store could make your experience with us a positive one, and the fitters did a brilliant job.
We hope that you love your new carpet. Take care.
Brilliant service and quality would…
Brilliant service and quality would recommend.
September 30, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Andy, thank you for sharing how our St Helens store did.
We're so glad he team could provide you with a brilliant service that met your expectations.
Thank you again for the recommendation, take care.
Poor customer service; would not recommend or use again.
Ordered the carpet in store and was given an installation date approx 10 days later. Removed all furniture from the room as requested, only to then spend a week chasing them for a date. According to the store there was no date on the paperwork for fitting. After numerous days chasing and getting nowhere, I cancelled the order and placed a new order with a different supplier who installed it the following day. Refund requested. I then get a message a day later saying your carpet has arrived…. I had to stop myself from turning into a full on Karen and responding to this message. Overall, poor experience, would definitely not recommend and now whenever I drive past a United Carpets and Beds store I always shout expletives in the vicinity of my car to myself
October 1, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Good afternoon Nicole, thank you for your feedback.
We are sorry to hear you had this experience with our St Helens store, this is not the service we strive to provide our customers.
Please email customerservice@unitedcarpets.net with your details so we can escalate your complaint further.
We apologise again for the inconvenience that was caused.
Kind Regards
The United Team
Fabulous realy nice carpet fitter was…
Fabulous realy nice carpet fitter was great very happy
September 22, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Lisa, thank you for sharing your experience.
We're so pleased to hear that you're happy with your new carpet.
We hope to assist you again in the future.
carpet fitted today looks fabulous
Fabulous carpet fitted today hall way looks great realy good fitting very hard working polite men very quick aswell my hall way is now comfortable and complete thanks team very nice to deal with
September 22, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Lisa, thank you for taking the time to leave such kind feedback.
We're so pleased our St Helens store & independent fitters could meet your expectations and provide you with such a great service.
We're so pleased you love your new carpet, we hope to assist you again soon.
Lovely lush carpet
United Carpets staff member was very helpful helping me select the correct carpet. He arranged to come and measure up and was very efficient. From him arriving to me paying for carpet was 10 mins absolutely brilliant. Fitter arrived as planned on time. Fitting was done very well and no issues. I love my new carpet. Thanks United Carpets.
July 29, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hello Julie, thank you for the kind feedback.
We're so pleased our St Helens store could provide you with a brilliant service, and help you find the right carpet for you and your home.
We hope we get the opportunity to assist you with any future projects, take care.
Brilliant service from start to finish
Brilliant service from start to finish. Customer service in the store excellent really friendly gave great advice to save me money.
July 7, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hello Anne, thank you for taking the time to leave such a kind review.
We're so pleased our St Helens store could provide you with a brilliant service with excellent customer service from start to finish.
We hope to get the opportunity to assist you again with any future projects, take care.
Lots of choice in the show room helpful…
Lots of choice in the show room helpful and friendly staff , the carpet layers were very quick and did an excellent job i would recommend this carpet business thank you and we will be using you again.
July 16, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Elaine, thank you for taking the time to leave our St Helens store a review.
We're so glad that you was pleased with the range of choice in store, and the fitters did an excellent job.
Thanks again for the recommendation, we look forward to your next visit.
From purchase to fitting everything was…perfect
From purchase to fitting everything was perfect. Good quality, good price range, excellent choices.
Very helpful staff in all areas.
10/10 👍
July 24, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Carole, thank you for sharing how our St Helens store did.
We're so happy the team could provide you with a 5 star service with good qaulity, good prices and helpful staff.
Thanks again for the recommendation, have a great day.
Staff in the shop were very helpful
Staff in the shop were very helpful, friendly & knowledgeable. Carpet fitter rang to say he was on his way, I was also very nice
July 31, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Jayne, thank you for the kind feedback.
We're so pleased our St Helens store could provide you with such a positive in store experience.
We hope to assist you with any future projects you may have.
Great service and staff …
Great service and staff had a mix up with communication for more carpet being done. This was sorted straight away with extra carpet ordered and date to fit at no extra cost to me. I would recommend them to anyone very pleased.
June 16, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Maxine, thank you for sharing how our St Helens store did.
Its a pleasure to hear that they could provide you with a great service that met all of your expectations.
Thanks again for the recommendation, take care!
Staff friendly & helpful,Huge selection…
Staff friendly & helpful,Huge selection off Carpets to fit any budget,Carpet was fitted Today,Fantastic Job & left tidy once fitted.Highly recommend
June 23, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi, thank you for taking the time to leave such a kind review.
Its brilliant to hear how our team at St Helens could help you find the right carpet for your home and your budget.
Thanks again for the recommendation, have a wonderful afternoon.
Fitters did not fit aluminum stripes on…
Fitters did not fit aluminum stripes on the edges of the carpet
June 4, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Christopher,
Thankyou for taking time to leave us a review.
The team in-store were not aware of the doorbars not being fitted and have now arranged with yourself to come and fit these tomorrow.
We apologize for any inconvenience caused but are happy that the team have been able to resolve this as soon as possible.
All the best,
The United Team
Quality goods and Service
Wide selection of carpets; colours and quality. Excellent service from a friendly and helpful assistant. Would recommend United Carpets and Beds St Helens.
July 1, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hello Carol, thank you for sharing how our St Helens store did!
Its great to hear that you was pleased with their wide selection of carpets and excellent service.
Thanks again for the recommendation, take care!
Very friendly very helpful came out…
Very friendly very helpful came out checked my measurements was fitted quickly after brilliant
June 26, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hello Lynsey, thank you for taking the time to share how our St Helens store did!
Its great to hear that they provided you with a 5 star service in store and when it came to fitting.
We hope to assist you again soon on any future projects, take care.
2 bedroom carpets
Love my new carpet. Ordering in store was easy and staff were very helpful and friendly. Carpet was delivered to store ahead of my bedroom actually being installed, so they stored it for me until we were ready for the carpet to be fitted. The fitters turned up exactly when they said they would and worked quickly and unobtrusively. Will definitely use them again.
June 5, 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Jo, thank you for taking the time to leave us feedback!
Its great to hear that our St Helens store could meet your expectations and provide you with a 5 star service.
We hope you love your new carpets, we look forward to your next visit with us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.