Anton was very helpful helping me to choose the right carpet, nothing was too much trouble, made it easier for me, would definitely recommend this shop.
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See what reviewers are saying
Ordered carpets from UC&B at a great price and were flexible letting us do rooms separately on different days so as to be able to move our furniture around which was great. Fitting was top notch and w... See more
Company replied
We have used this company several times now, over many years and will continue to do so. We have always had good service, the measuring service (when used) is always done for minimum waste and the... See more
Company replied
Headboard for the single bed came without sticks to connect with bed and we informed United carpets couple of times. But not sorted it yet. We received delivery on 4 th July and till now not sorted.
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
34 Parr Street, WA9 1JZ, Saint Helens, United Kingdom
- 01744 732709
4.5
Excellent
123 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Best carpet we have had fitted
From choosing the carpet to the carpet being measured and then choosing the date to be fitted we would definitely be recommending United Carpets to our friends and family. The Carpet fitters informed us in advance when they were going to arrive to fit the carpet. It was just a great friendly and helpful service. Thank you so much.
December 13, 2023
Unprompted review
Reply from United Carpets & Beds - St Helens
Thanks for taking the time to leave us a 5 star review. We're delighted that you were happy with your service and look forward to seeing you again.
The Team at United Carpets and Beds
I highly recommended
I highly recommended ! Great and friendly measure service , good quality carpet that was fitted with care .
I’m thrilled with everything , was so quick to lay and a high quality fit.
Cannot fault !
I’d definitely buy from you again .
Thanks again 🙂
November 27, 2023
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Amanda,
Thankyou for leaving us a 5 star review.
We are delighted to hear you had a great in-store and fitting experience at United Carpets & Beds St Helens. All the team love to hear such great feedback about our products and services and that you received a quick and efficient service.
We look forward to assisting you again in your next project.
All the best,
United Carpets & Beds St Helens
Manager of shop was very helpful and…
Manager of shop was very helpful and finding the carpet within 10 minutes of entering shop was a bonus. Everything was arranged for fitting by the manager as and when needed. Also the carpet fitter was very friendly and very efficient at laying the carpet. Would definitely use United carpets again
September 30, 2023
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Norman,
Thank you for taking time to leave us a review. We are delighted that you had a great experience at United Carpets & Beds St Helens. All the team love hearing such wonderful feedback about our products and services.
We look forward to assisting you again.
All the best,
United Carpets & Beds St Helens
Helpful staff in shop plenty of choice…
Helpful staff in shop plenty of choice of carpets.Delivered and fitted on time fitter did an excellent job
October 17, 2023
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Anne,
Thankyou for leaving us a 5 star review. We are delighted to hear that you have had a great in-store and fitting experience.
We look forward to assisting you again in your next project.
All the best,
United Carpets & Beds St Helens
Good quality carpet at competitive…
Good quality carpet at competitive price quickly fitted by very experienced carpet fitter.
August 23, 2023
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Gerard,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Best to shop with
I went into United carpets with ideas of the flooring and carpets I wanted and on arrival the guy was very helpful he phoned up to see if the flooring I wanted was in stock which it was and also the carpet was already in store on a roll
Very well welcoming helpful friendly and go the extra mile
All at an amazing price
Very affordable amazing quality true to there world's they can't be beaten
July 4, 2023
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Rebecca
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Very pleased all round
Very pleased all round. The salesman helped me to choose a colour carpet to match the colour of the rugs on my stairs (I took a sample with me).
The fitter was very friendly and patient and even had time to play with my boxer dog. He was polite and courteous and even asked if it was ok if he played his radio while he worked. After he finished he asked me to check the fitting. I was very pleased with the completed finish.
I would use again.
June 28, 2023
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Natasha
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Fabulous laminate flooring and vinyl…
Fabulous laminate flooring and vinyl floor and carpet fitter did a fantastic job
July 6, 2023
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Suzey,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Friendly service & carpet is perfect &…
Friendly service & carpet is perfect & was really well fitted - I’m so happy with it. Good communication from the store & the fitter on the day.
March 9, 2023
Reply from United Carpets & Beds - St Helens
Hi
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
We purchased a carpet for our lounge
We purchased a carpet for our lounge, the service we recieved from the guy in store was very good, he didn't bother us until we needed him. Very helpful and knowledgeable. The guys who fitted the carpet where professional and quick at there work. 10/10
March 31, 2023
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Karen
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Great communication with the store
Great communication with the store, friendly approachable staff and speedy fitting.
April 4, 2023
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Fitting wasn't great
Fitting wasn't great, nearly broke my neck tripping over a carpet gripper that wasn't fitted correctly...Good job my 80 year old dad wasn't visiting. Made a total mess of my wood work on the stairs ...maybe unavoidable but the fitter never said a word about the damage that was being done. Carpet is nice...but I will go back to smaller companies next time...better service and you don't get left with the offcuts after fitting.
February 25, 2023
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Mary
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Long wait.
After waiting nearly 4 weeks for my order wrong one was sent but waited that long put it down any way as it
was only for the bathroom.
I have bought before from same shop and had no problems.
February 1, 2023
Reply from United Carpets & Beds - St Helens
Hi Sheila
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Great
I got a stair carpet fitted. They was very helpful in store and the carpet fitters where very good and friendly!
December 12, 2022
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Gemma
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Great service from start to finish…
Great service from start to finish anton was very helpful from the sale of the carpet to the fitting great job 👏🏻
November 19, 2022
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Chris
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great company and staff couldn’t be…
Great company and staff couldn’t be more friendly or helpful. Wouldn’t go anywhere else for floor coverings. Price is easily competitive and advice on hand from the staff. Always a pleasant experience.
October 9, 2022
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Sylvia
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Happy Customer
We are very happy with our new carpet. The staff in-store and the fitters all did a great job.
September 13, 2022
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Alan,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Absolutely a great job
Absolutely a great job, we had carpets upstairs and laminate downstairs, the whole house done.
Very professional service from start to finish. Great advice and help with all our questions and thoughts.
Would definitely recommend United Carpets St Helens, fantastic team.
September 12, 2022
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Paul,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Perfect
Staff in shop are fast and efficient. Carpet was perfect for our need, the underlay luxurious and all fitted perfectly within 48hrs. Second time I've used this shop, same result. I'll be back...
September 14, 2022
Unprompted review
Reply from United Carpets & Beds - St Helens
Good Morning Jeff,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
Excellent all round.
We had excellent service from Mike in the shop who came out to measure up and from the two guys who fitted our carpets. Very happy with how the carpets look and feel etc
August 26, 2022
Unprompted review
Reply from United Carpets & Beds - St Helens
Good Morning Steven,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
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