Excellent service throughout. Good professional advice given. Priced comparable to other shops. Fitted well. I would have given five stars if the wait for the carpet hadn’t taken three weeks. Whi... See more
Company replied
Location
Switch locationCathedral Retail Park Cathedrl Retail Park, WF2 9SE Wakefield, GB
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See what reviewers are saying
Lovely and friendly guy that came out to take measurements, I can't fault this company as I always use them...only one issue, the guys who laid my lino (although friendly and amiable) left the offcuts... See more
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Found just what we were looking for at reasonable price without being 'fussed over' by staff members. The ordering process was speedy and efficient with everything being explained thoroughly by a frie... See more
Company replied
These guys are always exceptional. They fit our hall stairs & landing this time. Professional, clean workers. Came when they said they would and did a great job. All staff courteous & friendly from or... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Cathedral Retail Park Cathedrl Retail Park, WF2 9SE, Wakefield, United Kingdom
- 01924 200141
4.5
Excellent
164 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great value for money
Great value for money. Whole house now carpeted through United Carpets. Staff are knowledgeable and give great advice and offers. Ant does a great job everytime and always leaves things tidy.
February 19, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Sarah, thank you for taking the time to share with us how our Wakefield store did!
We're so pleased they could meet your expectations making your experience a positive one.
We hope to have the opportunity to assist you again in the future, take care!
Staff were very friendly and helpful
Staff were very friendly and helpful, and we were lucky enough to get an early fitting date.
February 27, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Dave, thank you for taking the time to leave us a review!
We're so pleased to hear that our Wakefield store was able to meet your expectations and provide you with a positive service.
We hope to see you again next time, take care!
Reply from United Carpets & Beds - Wakefield
Hi Jude, thank you for sharing with us how our Wakefield store did!
We're so glad they could provide you with a brilliant service and make your experience with us a positve one.
Thank you again for the recommendation, take care!
The staff was amazing
The staff was amazing, they found me the carpet that I was looking for ,
It was delivered in time for Christmas,
I purchased 2 carpets,
The carpet is og amazing qashing and is a dream to lay and cut.
Thank you so much to your staff for making my caroet shopping simple and easy,
December 20, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hello Joanna, thank you for taking the time to leave us a review! We're so glad that our Wakefield store could provide you with such a positve service and help you find the tight carpet for you and your home. We hope to assist you again in the future, have a fantastic evening!
We have used United Carpets for many…
We have used United Carpets in Wakefield for many years and the service from Steve is amazing
January 6, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Good afternoon Shaun, thank you for taking the the time to leave us a review! We're so glad to hear that our Wakefield store could make your experience with us a positive one. We hope to see you again in the future, take care!
Good choice of carpets in a range of…
Good choice of carpets in a range of colours, patterns, quality etc. Prices are sensible as well. The staff are always friendly and helpful and there is no pressure selling. Always happy to purchase our carpets from here knowing we will be satisfied with the carpet, the price and the service.
January 18, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of flooring as well as get you a great price!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Wakefield
Great all around service from in store to fitting
Really helpful in store with knowledge of products. Fitters were brilliant also. Highly recommend anyone wanting a new floor to go there.
January 9, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hello Dom, thank you for taking the time to leave us a review! We're so glad our Wakefield store could provide you with a positive experience, thanks again for the recommendation!
Reply from United Carpets & Beds - Wakefield
Hi Pamela, thank you for taking the time to leave us a review! We're so glad our Wakefield store could meet your expectations, have a fantastic evening!
Helpful and professional
The sales staff were helpful and knowledgeable. The fitting team were friendly and professional. Great service all round and great offers and value.
December 7, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Jackie, thank you for sharing with us how our Wakefield store did! Its brilliant to hear that the team could help you find the right product for you. We hope to assist you again in the future.
Reply from United Carpets & Beds - Wakefield
Hi Louise, thank you for leaving us such a kind review!
Good in store, bad fitters
Sales guy in store was very nice, very helpful, very useful. Sorted me out.
Carpet fitters tore my wallpaper in multiple places, didn't even fit the carpet everywhere and it has a rise in it in the middle.
Never again.
November 13, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Good afternoon Hana, thank you for taking the time to leave us a review! Its great to hear that our Wakefield store provided you with a great, helpful service. However we're sorry to hear this wasnt the case with the fitting process, we would like to hear more about your experience with us, please email your details and some photos of the issues to customerservce@unitedcarpets.net, and a member of our team will be in touch.
Kind Regards
The United Team
Excellent service. Great product and excellent service
Great product and excellent service. They did precisely what they said they would do, made a great job. Fitting service for flooring was excellent.
We would highly recommend United Carpets, thank you.
November 15, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hello Neville, its so good to hear that our Wakefield store provided you with such an excellent service in store and when fitting your flooring! Thanks again for the recommendation, all the best for the new year, United carpets.
Excellent service
The staff were very helpful and efficient.
The order came through relatively quickly. The fitters who laid the carpets were also very helpful and personable. A positive experience all round and I wouldn’t hesitate to recommend them
November 6, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Beth,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience with the team able to deliver a professional service and that you would recommend us!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Wakefield
Very helpful staff
I have used this branch several times now for both carpet and vinyl flooring and the staff and fitters are always professional and do an excellent job. Today I called into the store for a couple of roll ends for my Narrowboat, the staff went above and beyond, helping me find the correct sizes and carrying the carpet to my car. I would highly recommend this company.
December 4, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Jane,
Thankyou for leaving us a 5 star review.
We are happy to hear that you have returned to United Carpets & Beds Wakefield and had a great experience once again.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Wakefield
Fitters ruined the experience
The showroom experience was fantastic. Helpful staff who couldn’t do enough for me.
The delivery and install however was horrific. The organised window for this process was a specific hour on the day. The fitter called me in the morning to say that it would be later within that hour, which is fine. They eventually turned up 1 hour and twenty minutes after that slot. The new grippers that I’d paid for couldn’t be installed because his nails weren’t hard enough, my old carpet and underlay was my problem to dispose of ( I understand this as I work with contractors that need waste transfer notes but I’ve never had to do it with other carpet retailers). Not only did I have my rubbish to dispose of, I was left with a bag of cut offs and other bits that the fitters didn’t need. My impression of the fitters was that they just wanted to end their day and go home, which while understandable was not the service I paid for.
Ultimately, I’m now happy with my carpet but I will never use United Carpets again, the fitters completely ruined the experience.
November 11, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Good afternoon Dave, thank you for taking the time to leave us an honest review! its great to hear that you recieved a fantastic experience in our Wakefield store, and you're happy with your new carpets. However we're sorry that our independent fitters ruined the experience for you. When you have an opportunity, please reach out to us at customerservice@unitedcarpets.net so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Great value and service from everyone at United Carpets and Beds
The staff in the shop remembered me and gave me a great deal. The date was arranged convenient to me and it was easy to rearrange. Very friendly carpet fitter that I've used before and did another great job. Very tidy too
October 22, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Katrina, thank you so much for taking the time to leave us a review! we're so happy to hear that our Wakefield store was able to provide you with such a quick and efficient service. We hope to assist you again in the future!
The best in the business
The best in the business. Brilliant value, fantastic service, staff at Wakefield branch very welcoming & make you feel relaxed. No pressure selling at all. If I could give 10 stars I would
October 20, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Jimmy, thank you so much for taking the time to leave us such a kind review! We're so glad to hear how our Wakefield store was able to provide you with such a positive experience! We look forward to assisting you again in the future.
United Carpets Wakefield(Pete)
We've just bought some flooring from United Carpets in Wakefield.
Pete was extremely helpful and we came away with a good deal and price.
Very happy indeed
Thank you.
November 14, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Neil, thank you so much for taking the time to leave us a review. We're so glad to hear our Wakefield store provided you with such a positive service! We hope to assist you again in the future, take care.
Excellent service and price fitting was…
Excellent service and price fitting was arranged and completed in a quick and professional manner thanks to all of you
October 4, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Glen, Thank you so much for taking the time to leave us a review! We're so happy to hear our Wakefield store provided you with such a quick and efficient service. We hope to assist you again in the future!
Great experience
Staff were kind and welcoming, really helpful and prices were great! cheapest place we found and got good quality flooring. found a date very quickly considering how booked up they were and my busy work schedule!
November 6, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hello Anon, Its great to hear how our Wakefield team was so welcoming and helpful while assisting you in store. We're so glad we could get you booked in for fitting at your earliest convenience, We hope you love your new flooring!
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