Excellent service throughout. Good professional advice given. Priced comparable to other shops. Fitted well. I would have given five stars if the wait for the carpet hadn’t taken three weeks. Whi... See more
Company replied
Location
Switch locationCathedral Retail Park Cathedrl Retail Park, WF2 9SE Wakefield, GB
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See what reviewers are saying
Lovely and friendly guy that came out to take measurements, I can't fault this company as I always use them...only one issue, the guys who laid my lino (although friendly and amiable) left the offcuts... See more
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Found just what we were looking for at reasonable price without being 'fussed over' by staff members. The ordering process was speedy and efficient with everything being explained thoroughly by a frie... See more
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These guys are always exceptional. They fit our hall stairs & landing this time. Professional, clean workers. Came when they said they would and did a great job. All staff courteous & friendly from or... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Cathedral Retail Park Cathedrl Retail Park, WF2 9SE, Wakefield, United Kingdom
- 01924 200141
4.5
Excellent
164 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Double headboard …
I ordered a silver grey double headboard it was delivered on the time stated. I was always well informed calls texts and email on the progress upto delivery date . Would definitely use the company again
May 8, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hello Mathew, thank you for taking the time to leave us such kind feedback!
We're so pleased that our Wakefield store & Beds delivery team could make your experience a positive one.
We look forward to your next visit with us. Have a great day!
peter and his staff in the wakefield…
peter and his staff in the wakefield branch was amazing they helped with measurements and sorted fitting out efficiently would definitely buy from them again thankyou for everything
June 4, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hello Julie, thank you for taking the time to leave us a review!
Its great to hear that our Wakefield store was able to provide you with a amazing service that met all of your expectations.
We look forward to your next visit with us, take care!
Reply from United Carpets & Beds - Wakefield
Hi Jak, thank you for sharing how our Wakefield store did!
We're so pleased that they could provide you with a 1st class service that met your expectations.
We hope to assist you again in the future, take care!
Flooring
Never ever again very poor customer service and to be told after my bathroom floor had been put down I had to put a sealant round it not by united carpet fitters which I thought I would get I got a subcontractor and who marked all my wood skating boards and had to be repainted
April 4, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Dear Marina
Thank you for taking the time to leave us your feedback.
We do not silicone the edge of vinyl flooring when fitting as standard. This is not a requirement and we would always advise anyone wishing to add this to their flooring to do so after the flooring has settled for a period of time.
Our team are always happy to answer any queries you may have. Sealant was not discussed at the time of purchase, however we would always encourage you to ask any questions you may have so that you can be fully informed prior to your purchase.
Thank you again for taking the time to contact us and for shopping with United Carpets
Quality
I have used united carpets for all my rooms, the friendly staff are very helpful. And I'm allways pleased, with the fitting & the quality of the carpets.
May 5, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Thank you for your feedback regarding your service in store and for the 5 stars!
All the team at United Carpets and Beds
Would definitely recommend
Easy to buy and salesman was helpful without being pushy. We chose laminate flooring. Fitter made a great job and I'm really pleased with the results.
April 25, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Susan, thank you for taking the time to leave us a review!
Its great to hear that our Wakfield store & independent fitter could make your experience with us a positive one.
We hope that you love your new laminate, have a fantastic day!
Great service from start to finish
Great service from start to finish, the staff walked us through the ranges we liked, then booked us a measuring appointment within a week. We then choose and paid, within two weeks we were offered a fitting date, on the day we had a call with a time slot, the fitters did a great job, excellent service all round
May 13, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hello Simon, thank you for taking the time to leave us a review!
We're so pleased to hear that our Wakefield store could meet all of your expectations, and provide you with a great service from start to finish.
We hope to assist you again in the future, take care!
I was overcharged.
I was overcharged.
I'm not happy with the way I was treated from start to finish with thus company. Although the invoice I received in the shop told me what I'd bought there was no breakdown of the total amount. When I got homei checked on the website and it appeared I had been overcharged by £60.
When the carpet fitters fitted ky carpet the scuffed my walls and chipped the paint on my skirting boards. Someone came out to look at the damage and told me "that's what happens when you have a carpet fitted". When I mentioned the overcharge I was told someone would call me. They did and I was told I was due £49 back. Again, no breakdown of how that amount had been calculated.
I WON'T be buying any more carpets from here. I don't like being ripped off.
March 31, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Good afternoon Paula, thank you for taking the time to leave us feedback.
We are disappointed to hear that our Wakefield store and independent fitters failed to meet your expectations.
We would like to hear more about the service you recieved. Please email customerservice@unitedcarpets.net with your details, and a member of our team will be in contact.
Kind Regards
The United Team
Good job 👍
Start to finish it all happened as we were told it would and the fitting was quick and relatively easy and did a really good job! Thank you
April 12, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Sharon, thank you for taking the time to leave us a review!
We're so pleased that our Wakfield store was able to meet your expectations and provide you with a 5 star service from start to finish.
We hope to assist you again in the future, take care!
Mixed
Store experience great, carpet fitting not so much! Was rude and then had to have back to sort and still doesn’t look correctly fitted!
March 29, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Bethany, thank you for taking the time to leave us feedback.
Its great to hear that you had such a wonderful instore experience. However we're sorry to hear that the independent fitters failed to meet your expectations when it came to fitting.
If there is anything further we can do to improve your experience with us, please don't hesitate to email customerservice@unitedcarpets.net, and a member of our team will get back to you.
Kind Regards
The United Team
Waste of time leaving a rating because…
Waste of time leaving a rating because if it isn't positive they ask you to email but never respond.
This is my third time using United carpets and beds. The carpets are decent, prices are decent, fitting teams are decent but the in store experience has been poor on each visit. They will put a different price on the carpet and then tell you someone must have messed with the sticker. Staff are incompetent.
March 17, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Good afternoon Ben, thank you for leaving us feedback.
All emails sent to customer service are replied to within 48 hours. If you would like to raise another complaint please do not hesitate to contact us again, and a member of our team will be in contact.
Kind Regards
The United Team
Not satisfactory.........
We emptied the bedroom for the benefit of carpet fitter and new bed. Despite providing full measurement, to Steve, the wrong size carpet was ordered, which threw out delivery of the new bed.
Eventually got correct size carpet fitted.
Not one word of apology from Steve.
Would never buy from them again
March 29, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Good afternoon David, thank you for taking the time to leave us feedback.
We're disappointed to hear that our Wakefield store has not met your expectations. We would like to hear more about your experience, please email customerservice@unitedcarpets.net and a member of our team will be in touch.
Kind Regards
United Carpets And Beds
Very friendly service easy to order the…
Very friendly service easy to order the lads who delivered the bed were excellent good & quick
March 14, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi, thank you for taking the time to leave us a 5 star review!
We're so pleased that our Wakefield store could meet your expectations and provide you with an excellent service.
We hope that we can assist you again in the future, take care!
Not good service …
I had know problem going to the shop and ordering the carpet, it was the fitters who laid the carpet it wasn’t the new underlay I paid for, I have photos of the underlay it was all ripped and missing.
My advice to new customers is make sure you look at the underlay, before the carpet goes down.
March 25, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Good afternoon Wendi, thank you for taking the time to leave us feedback! Its great to hear that you had such a positive in store experience when visiting our Wakefield store. However we're disappointed to hear that the independent fitters failed to meet your expectations. We would like to hear more about your experience, please email customerservice@unitedcarpets.net with your details and any images and a member of our team will be in contact.
Kind Regards
United Carpets
Fantastic from start to finish.
When in the showroom choosing my floor covering the assistant was very knowledgeable in the products sold and helpful in helping me make a decision. I had to change my original fitting date and this was no problem just changed it for me. The fitter was excellent he even took all the off cuts to the skip outside for me and my floor looks fantastic.
March 15, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hello Karen, thank you for taking the time to share how our Wakefield store did!
Its brilliant to hear that you had such a positive in store experience, and the independent fitter did an excellent job.
We hope that you love your new flooring, and we hope to assist you again in the future!
Carpet has a joint which we expected
Carpet has a joint which we expected
It's very visible which we didn't expect
1 done rail is fixed
Called twice to request an inspection.
No one contacted us
February 24, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi,
Thankyou for taking time to leave us a review.
If you send us an email to customerservice@unitedcarpets.net including your postcode and invoice number we will escalate this for you.
If you need any further assistance please let me know.
Kind regards
The United Team
The staff in the shop were very helpful…
The staff in the shop were very helpful and pleasant. Our questions were answered straightforwardly and a way was found to fit the carpet as economically as possible. The fitters were friendly and competent and we are delighted with the finished job. Special thanks to Dave in the shop and the fitting team too.
March 19, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hello Amanda, thank you for taking the time to leave us a review!
We're so glad that our Wakefield store could help you find the most suitable carpet for you and your home.
We hope to assist you again in the future, have a fantastic day!
All staff are extremly helpful and…
All staff are extremly helpful and knowledgeable. There carpets are good quality at prices for all budgets. I would recommend United carpets to anyone.
March 23, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi carol, thank you for taking the time to share how our Wakefield store did!
We're so pleased that they could meet your expectations and provide you with a positive service.
Thanks again for the recommendation, take care!
Excellent service and knowledgeable on…
Excellent service and knowledgeable on all products.
February 26, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Diane, thank you for taking the time to leave us a review!
We're so pleased to hear that our Wakefield store could provide you with an excellent service, making your experience with us a positive one.
We hope you visit again in the future, take care!
Love the carpet
Love the carpet but was slightly disappointed that the fitter left 2 of the 4 doors on the landing unable to close so my husband ended up re-fixing the metal fastenings on those doors, also he left a big rubbish bag at the side of the bin without asking us if we minded which would have been acceptable but as we didn’t know it was there it got wet and blew all down the side of the house also we never got a receipt that we were promised that the fitter would give us.
January 29, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Good afternoon Yvonne, thank you for taking the time to leave us a review!
We're so glad to hear that you love your new carpet, however its disappointing to hear that the independent fitters failed to meet your expectations resulting in a 3 star service. Please email customerservice@unitedcarpets.net if there is anything further we can do to improve your experience.
Kind Regards
The United Team
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