Excellent service throughout. Good professional advice given. Priced comparable to other shops. Fitted well. I would have given five stars if the wait for the carpet hadn’t taken three weeks. Whi... See more
Company replied
Location
Switch locationCathedral Retail Park Cathedrl Retail Park, WF2 9SE Wakefield, GB
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See what reviewers are saying
Lovely and friendly guy that came out to take measurements, I can't fault this company as I always use them...only one issue, the guys who laid my lino (although friendly and amiable) left the offcuts... See more
Company replied
Found just what we were looking for at reasonable price without being 'fussed over' by staff members. The ordering process was speedy and efficient with everything being explained thoroughly by a frie... See more
Company replied
These guys are always exceptional. They fit our hall stairs & landing this time. Professional, clean workers. Came when they said they would and did a great job. All staff courteous & friendly from or... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Cathedral Retail Park Cathedrl Retail Park, WF2 9SE, Wakefield, United Kingdom
- 01924 200141
4.5
Excellent
164 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Great company to deal with
Great company to deal with. They kept us informed regarding expected delivery date, the carpet is lovely and was fitted professionally.
Many thanks.
February 16, 2026
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Julie, thank you for taking the time to share our Wakefield Store did.
We're so glad that the team could meet your expectations and provide you with a great service.
We hope to assist you again in the future. Take care.
Reply from United Carpets & Beds - Wakefield
Hi Ellie, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Wakefield store.
Thank you again for the recommendation. Take care.
Excellent service throughout
Excellent service throughout. Good professional advice given. Priced comparable to other shops. Fitted well. I would have given five stars if the wait for the carpet hadn’t taken three weeks. Which wasn’t mentioned whilst making the purchase, I would certainly recommend them and would also look to purchase from them again in the future,
February 26, 2026
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Marilyn , thank you for taking the time to share our Wakefield Store did.
We're so glad that the team could meet your expectations and provide you with an excellent service throughout. Its great to know that you're happy with the final results.
We hope to assist you again in the future. Take care.
From looking round the Wakefield store…
From looking round the Wakefield store to the fitting of the carpet everything went very smoothly. Great service from all concerned.
February 24, 2026
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Christine, thank you for taking the time to share our Wakefield Store did.
We're so glad that the team could meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future. Take care.
Good service
Good service answered the questions I wanted to know delivery and fitting on time and did a good job
February 23, 2026
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi John, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Wakefield store.
Thank you again for the recommendation. Take care.
Fabulous service
Fabulous service from the moment we entered the shop to the fitting. Great carpet, looks amazing. Thank you
February 3, 2026
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi, thank you for taking the time to leave feedback.
We're so pleased to hear that our Wakefield store was able to meet your expectations and provide you with a fabulous 5 star service from start to finish.
We hope to assist you again in the future. Take care.
Very professional friendly and did a…
Very professional friendly and did a very good job.
February 2, 2026
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Martin, thank you for taking the time to share how our Wakefield store did.
We're so pleased that the team were able to provide you with a positive service that met your expectations.
Thank you again for the recommendation. Take care.
Fantastic Service
Thank you Pete, great eye for the size needed, its done the trick for my old pooch. I really appreciated your kindness today thanks so much
February 10, 2026
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Cheryl, thank you for taking the time to leave our Wakefield store feedback.
Its a pleasure to hear that the team were able to meet your expectations and provide you with a 5 star service.
We look forward to assisting you with your projects in the future. Take care.
Excellent service in store
Excellent service in store, delivery notified and on time, and cheerfully put in place.
January 5, 2026
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi, thank you for taking the time to leave our Wakefield store feedback.
Its a pleasure to hear that the team were able to meet your expectations and provide you with an excellent service.
We look forward to assisting you with your projects in the future. Take care.
Reply from United Carpets & Beds - Wakefield
Hi Neil, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Wakefield store.
Thank you again for the recommendation. Take care.
Staff went above and beyond to ensure…
Staff went above and beyond to ensure we had the item we wanted. Staff who installed the item were professional and curious at all times.
November 28, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Colin & Valerie, thank you for taking the time to leave such a kind review.
We're so pleased that our Wakefield store could go above and beyond to ensure that your expectations were met and you recieved a positive service.
Thank you again for the recommendation. Take care.
Overall process was a mess.
Ordered my original carpet choice back in early November, fitting was booked for mid December. A few days before the fitting appointment, I had a call to say my carpet was damaged in transit and had to go to store to choose a different carpet in time for my fitting. I wasn’t offered any compensation and/or refund for this inconvenience. I had already waited 4/5 weeks for the carpet to arrive. I can’t fault the staff in store, they were as helpful as they good be but I was really disappointed that there wasn’t an offer of anything for the mess. Basically, my carpet was damaged due to the bad weather we’d had and my carpet having to come ‘on and off’ the van whilst it was in route. Thankfully, my new carpet did come on time ready for the fitters. But again, it would have been nice to have a good will gesture towards the new carpet, I had to leave work to sort a new one out which wasn’t ideal during our busiest time. However, the carpet is lovely and the fitters were efficient. Just the overall process was a hit of a mess.
December 5, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Good morning Jessica, Thank you for taking the time to leave your feedback.
We’re very sorry for the inconvenience and frustration caused by the damage to your original carpet and the disruption this caused so close to your fitting date. We completely understand how disappointing it must have been.
We genuinely appreciate your kind comments about our in store team and the fitters, and we’re pleased to hear that you’re happy with the final carpet and installation. However, we do recognise that the overall process fell short of the standard we aim to provide.
Thank you again for your bringing this to our attention. It really does help us improve our service, and we hope we can provide a smoother experience should you choose us again.
Kind Regards
The United Team
End of roll!
Ordering was straightforward and the assistant offered good product knowledge. Fitting was arranged at the time and fitters arrived within time slot given. Was disappointed with the carpet once down. It is evident this was an end of roll piece and the carpet dye was faded down one side and there was a darker stripe towards the edge. As a plain carpet this is more obvious. The fitters had left lots of mess all over the floor and did not clear away any remnant cut off which disguised the change in colour. Have had carpets from here before and normally very happy but on this occasion I felt let down.
November 12, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Good afternoon Trudy, thank you for taking the time to leave feedback.
We’re pleased to hear that the ordering process was smooth and that our team were able to offer helpful product knowledge and arrange fitting conveniently for you.
However, we’re sorry to learn that the finished result didn’t meet your expectations on this occasion. Please contact our Wakefield store directly or alternately email customerservice@unitedcarpets.co.uk so we can escalate your complaint further.
Kind Regards
The United Team
Reply from United Carpets & Beds - Wakefield
Hi Brian, thank you for taking the time to leave a review.
We're so pleased that our Wakefield store could provide you with a 5 star service.
Thank you for the recommendation. Take care.
I will never again use this company
I purchase a new carpet and the red underline for the entire upstairs of the house plus the stairs Which I regret l had better underlay down all read than this new they fitted. Never fitted any underlay in the wardrobe. and then cut the carpet short l used this company loads of time but never again
November 17, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Good afternoon John, thank you for taking the time to leave your feedback.
We’re very sorry to hear that your recent experience didn’t meet the standard you’ve come to expect from us. We would like to hear more about the service that you received. Please email customerservice@unitedcarpets.co.uk and a member of our team will be able to escalate your complaint further.
Kind Regards
The United Team
Carpets
I wasn’t pestered by the employer, I just looked around and when I was ready to speak to him just asked him for some advice, very helpful then booked me in for measuring, done and dusted . Waited for my carpets to be fitted, they came and did a fantastic job, well done young men. I love what I chose.
November 10, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hello Debbie , thank you for your kind feedback.
Its so great to hear that you're pleased with the service that you received from our Wakefield store.
We hope to assist you again with any future projects, take care.
Carpet shopping made easy!
Found just what we were looking for at reasonable price without being 'fussed over' by staff members. The ordering process was speedy and efficient with everything being explained thoroughly by a friendly helpful guy! Oh, and a shout out to the fitters, who were terrific!!
November 3, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Barbara, thank you for taking the time to share how our Wakefield store did.
We're so pleased to hear that the store could make your experience with us such a positive one that was quick and efficient.
Its great to know that you're pleased with the finished results. We hope to assist you again in the future.
Lovely and friendly guy that came out…
Lovely and friendly guy that came out to take measurements, I can't fault this company as I always use them...only one issue, the guys who laid my lino (although friendly and amiable) left the offcuts and sharp carpet strips piled up in my bathroom, I would have been grateful if at least they could have bagged it for me due to me having health issues...
November 17, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hello Susan, thank you for your kind feedback.
Its a pleasure to hear that our Wakefield store could meet your expectations and provide you with a 5 star service.
We hope you love your new vinyl and we hope to assist you again soon.
Brilliant company great prices and…
Brilliant company great prices and quick and efficient wouldn’t use anyone else
October 1, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Paula, thank you for taking the time to leave our Wakefield store a review.
Its fantastic to hear that the team could provide you with a quick and efficient service with great prices.
We look forward to assisting you again sometime in the future. Have a wonderful day.
Excellent customer service at front…
Excellent customer service at front desk. Carpet was fitted to a reasonable standard.
October 16, 2025
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Jane, thank you for your feedback.
We're so pleased our Wakefield store could provide you with excellent customer service in store and the independent fitter could meet your expectations.
We hope to assist you again in the future, take care.
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