Excellent service throughout. Good professional advice given. Priced comparable to other shops. Fitted well. I would have given five stars if the wait for the carpet hadn’t taken three weeks. Whi... See more
Company replied
Location
Switch locationCathedral Retail Park Cathedrl Retail Park, WF2 9SE Wakefield, GB
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See what reviewers are saying
Lovely and friendly guy that came out to take measurements, I can't fault this company as I always use them...only one issue, the guys who laid my lino (although friendly and amiable) left the offcuts... See more
Company replied
Found just what we were looking for at reasonable price without being 'fussed over' by staff members. The ordering process was speedy and efficient with everything being explained thoroughly by a frie... See more
Company replied
These guys are always exceptional. They fit our hall stairs & landing this time. Professional, clean workers. Came when they said they would and did a great job. All staff courteous & friendly from or... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Cathedral Retail Park Cathedrl Retail Park, WF2 9SE, Wakefield, United Kingdom
- 01924 200141
4.5
Excellent
164 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from United Carpets & Beds - Wakefield
Hi Agnieszka, Thank you for taking the time to leave us a review, its amazing to hear you recieved such a great service form our Wakefield store. We hope to see you again in the future.
In store was good
In store was good, the fitter was miserable and has fitted the wrong door strip. I haven’t had time to go in stores to complain. It very uncomfortable to stand on
September 4, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi,
Thankyou for leaving us a review.
We are happy to hear you had a good in-store experience, in regards to your fitting experience with our independent fitters we are disappointed to hear that the wrong door strip was fitted.
If you get in contact with the store direct they will be able to investigate this for you.
Once again, thankyou for leaving us a review.
The United Team
Very poorly fitted vinyl
Vinyl floor has air bubbles and isn't adhered. They used 2 thickness of plywood so there's a visible drop. Wrong colour metal strip. And marked and scratched a wall.
September 10, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Paul,
Thankyou for leaving us a review.
We are disappointed to hear that your fitting experience with our independent fitters wasn't up to our usual high standard.
If you email customerservice@unitedcarpets.net we will be able to escalate this further.
Kind regards
The United Team
Poor fitting, poor service
I purchased my carpets from the Wakefield store. The service i received from the fitters was less than satisfactory the carpets have areas where they're too loose and areas where the carpet bulges. I also have bits of carpet causing humps under the carpet. The fitters don't remove there rubbish or clear / hoover the carpets. The expectation of the fitters and the store is that it is the responsibility of the customer to prepare the floors for the fitters even if they don't advise you of that before you purchase the carpets. All in all they won't be getting any referrals from me or any new business
August 28, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Gary,
Thankyou for taking time to leave us a review.
We are disappointed to hear that your fitting experience with our independent fitters wasn't up to our usual high standard.
In regards to the fitters not taking rubbish and prepare the floor this should of been advised at point of sale and we will feed this back to store management for review of our service.
If you have any further information please email customerservice@unitedcarpets.net
Once again, thankyou for taking time to leave us a review.
The United Team
Fantastic in every way
Fantastic in every way. Great choice, great quality, excellent service, perfect fitting, good value. Could not be happier.
August 20, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Natalie, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!
Room and bedroom carpets
Just had mother in-laws room carpet fitted and bedroom carpet other week.
All the staff at Wakefield store were so helpful nothing was too much trouble,came out to measure the stairs as well,great range of carpets to choose from and no pressure selling.
The carpet fitters have done a great job in both rooms and left it all clean and tidy.
Great service all round 👍👍Thank you all .
September 16, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Nigel,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received excellent customer service from the team in-store as well as our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Wakefield
United Carpets
The sales person did not explain that any doors would not be removed by fitters. He was patronising with dated comments as part of the sales patter. The fitters were rude, messy and rammed the carpet under the doors with no offer of door removal. They left our bathroom in a soiled and unhygienic state.
July 19, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Trevor,
Thankyou for leaving us a review.
We are disappointed to hear about your experience with our independent fitters.
If you email us at customerservice@unitedcarpets.net we will be able to investigate this further.
Kind regards
The United Team
Excellent purchase of cushion floor
July 17, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Christine,
Thankyou for leaving us a 5 star review.
We are happy to hear that you love your new cushion floor.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Wakefield
I would have rated 5 stars but…
I would have rated 5 stars but unfortunately I was disappointed with how the carpet was fitted and had to have the fitters back out. Due to the carpet not been stretched and fitted correctly under the door plates. However the customer service side of things was spot on from choosing carpets having them come out and give a quote and being quick in recieving the products in store. I was told I would be waiting approx 3 weeks for it to come in but came into store a week later. Staff very friendly in store. Though I would still use United carpets in the future.
August 2, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Helen,
Thank you for leaving us a review.
We are happy to hear that the team was able to deliver great customer service and get the fitters back out to rectify any issues. As well the team able to deliver great communication and get your carpet within the week!
We look forward to assisting you again with your next project.
United Carpets & Beds Wakefield
they were 2 hours late in coming but…
they were 2 hours late in coming but once they arrived were quick in fitting it
they did however leave all the offcuts of carpet. underlay.and grippers in the house and on the driveway which took me 45 minutes to clear up
July 24, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi,
Thankyou for taking time to leave us a review.
We are disappointed to hear that our independent fitters didn't deliver the high level of customer service we strive to achieve.
At point of sale the team should of advised that we do not remove offcuts and all of your comments will be passed onto store management for review of our service.
Once again, thankyou for taking time to leave us a review.
The United Team
Very relaxed
Very relaxed, non pushy customer service representatives, who were friendly, informative and helpful.
August 12, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Hannah,
Thankyou for taking time to leave us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Wakefield
Excellent wooden floor fitter (Trigger)…
Excellent wooden floor fitter (Trigger) and very obliging in the home, polite and helpful. Sales team polite, however, even though exact measurements and drawings given they oversold by 9 packs of flooring and underlay totalling £200 wastage. Refund on return of packs would have been appreciated.
Would use fitter again.
July 17, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Jane,
Thankyou for leaving us a review.
We are happy to hear you had a great fitting experience with our independent fitters.
Any unopened packs subject to terms and conditions can be returned to the store.
If you contact the store direct or email us at aftersales@unitedcarpets.net we will be able to assist you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Wakefield
Reply from United Carpets & Beds - Wakefield
Hi Elizabeth,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received excellent service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Wakefield
I was not impressed by the fitters when…
I was not impressed by the fitters when he said that a bulge near the back door was because of the uneven floor. The flooring was floating vinyl. I believe that the Final Cut was wrong and they cut too much off. Luckily I needed a mat at the door to wipe feet. So I got a very heavy one which has covered up the fault. Afterwards I had a think and thought I was obviously contributing to the advert costs for ITV. I may have been able to get a better job if I had gone elsewhere.
July 3, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Stuart,
Thankyou for taking time to leave us a review.
If you email us at aftersales@unitedcarpets.net the team will be able to investigate this further.
Once again, thankyou for taking time to leave us a review.
The United Team
United carpets in Wakefield were really…
United carpets in Wakefield were really helpful and friendly, The two fellas that fitted my purchase were extremely good, and very helpful even helping me by moving the furniture back. Would use again.
June 18, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Thanks for taking the time to leave us your 5 star review.
I am happy to see that you were happy with the service of our sales team and of the independent fitters.
We hope to see you again soon.
The team at United Carpets and Beds
Bought a single bed (self build wooden…
Bought a single bed (self build wooden frame )
And a rolled up single mattress
I was told I'd need to pay £30 delivery charge because the 2 items would not fit in my car (Astra estate ). So in my eye's they took me for £30 that I had no need to pay. I could have fit the 2 items in a bloody Mini car
Nige west Yorkshire
May 17, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Nige,
Thankyou for taking time to leave us a review.
I have spoken to the store who have advised that the bed you chosen wasn't in stock so therefore the team needed to be collected from our warehouse and then delivered to you, therefore it could not be taken on the day.
If you have any further information please email us at aftersales@unitedcarpets.net and we can investigate this further.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Wakefield
Excellent knowledge and very helpful…
Excellent knowledge and very helpful and friendly.
June 21, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
We are so pleased you enjoyed your visit to United Carpets and Beds Wakefield. Thank you for taking the time to leave us your feedback.
No problems from start to finish
No problems from start to finish. Lovely flooring pleasant staff that helped me in store choosing the right flooring for me.
May 1, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Raymond,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Wakefield
Inferior quality!!!!
This company is only good for if you want to do it yourself, don't get their fitters, you'll have issues. We bought a decent lino, got it fitted before Christmas, they made a mess of fitting it in our kitchen, all their cuts were wrong. So we had them back, and they replaced it ( this was at the Wakefield branch). We noticed this was more of an inferior one than the first one fitted. Roll on a few months, it's starting to show how inferior it is. Wish i'd done it myself.
June 16, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi,
Thankyou for taking time to leave us a review.
We are disappointed to hear about your fitting experience.
If you email us more information at aftersales@unitedcarpets.net we will be able to investigate this further.
Kind regards
The United Team
Great company
The group of people that run this are the best! Wouldn’t go anywhere else for flooring.
June 10, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Laura,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience and the team will be delighted you wouldn't go anywhere else.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Wakefield
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