Excellent service throughout. Good professional advice given. Priced comparable to other shops. Fitted well. I would have given five stars if the wait for the carpet hadn’t taken three weeks. Whi... See more
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Location
Switch locationCathedral Retail Park Cathedrl Retail Park, WF2 9SE Wakefield, GB
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See what reviewers are saying
Lovely and friendly guy that came out to take measurements, I can't fault this company as I always use them...only one issue, the guys who laid my lino (although friendly and amiable) left the offcuts... See more
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Found just what we were looking for at reasonable price without being 'fussed over' by staff members. The ordering process was speedy and efficient with everything being explained thoroughly by a frie... See more
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These guys are always exceptional. They fit our hall stairs & landing this time. Professional, clean workers. Came when they said they would and did a great job. All staff courteous & friendly from or... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Cathedral Retail Park Cathedrl Retail Park, WF2 9SE, Wakefield, United Kingdom
- 01924 200141
4.5
Excellent
164 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from United Carpets & Beds - Wakefield
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that our independent fitters delivered a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Wakefield
Lovely bloke in shop who was very…
Lovely bloke in shop who was very helpful and fitters were on time, laid the carpet, cleaned up and left.
May 27, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Lynne,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with our independent fitters able to deliver a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Wakefield
Great customer service - Wakefield
Recently ordered a carpet from the store in wakefield and received excellent customer service especially from Pete.
Would highly recommend!
March 22, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Thanks for the 5 star review and for shopping with United Carpets and Beds.
New Carpets.
My son is absolutely delighted with his new carpets and he told me the two men were brilliant. They were quick and extremely efficient. When I went round to see them I too was really pleased. A great job done. Many thanks.
February 26, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi John,
Thankyou for leaving us a 5 star review.
We are happy to hear that your son loves his new carpet with the fitting team delivering a great service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Wakefield
Great service lots of carpets to choose…
Great service lots of carpets to choose from, reasonably priced. Fast delivery
February 9, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Paula,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of carpets and get you a great price!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Wakefield
Good choice of carpet super fast service
Good choice of carpet super fast service and quick fitting
January 10, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a huge choice of carpet to choose from with the in-store and fitting team providing excellent service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Wakefield
Carpets are great but the fitters were…
Carpets are great but the fitters were miserable and left my house in a right mess! Scrapped all the skirting boards and walls nearly complained!
February 13, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Mrs Ough,
Thankyou for leaving us a review.
We are disappointed to hear about your fitting experience.
If you email aftersales@unitedcarpets.net we can investigate this for you.
The United Team
Very good service all round.
Staff member at store very helpful, sold me exactly what I needed no fluff. Fitter arrived on time, very pleasant, very pleased with outcome and nearly half the price of nearest competitor. Definitely recommend.
January 31, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Thank you for your 5 star review and for shopping with United Carpets and Beds.
We hope to see you again soon for your net project!
Very quick and helpful
January 17, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Harry,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a quick and efficient experience with the team able to assist you.
We look forward to seeing you again.
All the best,
United Carpets & Beds Wakefield
It was not delivered and fitted before…
It was not delivered and fitted before Christmas as promised when we ordered in November. I had to chase for updates myself. When it did arrive they sent the wrong carpet out on the van and the fitter fitted the wrong carpet so had to come back again! Totally spoiled the overall experience, of purchasing a top end product! :-(
January 9, 2024
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Christopher,
Thankyou for taking time to leave us a review.
We are disappointed to hear that your experience was not up to our usual high standard.
As your order was a special order this took longer than usual due to the high end carpet you have chosen.
In regards to your fitting experience, I have spoken to the store who understand that the wrong carpet was fitted however your chosen carpet was then refitted within the hour.
We apologise for any inconvenience this caused and all of your comments will be passed onto management to improve our services.
Once again, thankyou for taking time to leave us a review.
United Carpets & Beds Wakefield.
Good service
December 9, 2023
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Christian,
Thankyou for leaving us a 5 star review.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Wakefield
The fitters were horrible
The fitters were horrible, they did a terrible job I can’t walk upy stairs without been upset in how bad it looks and they damaged the walls and the skirting in my daughters bedroom and all they cared about was heading to weatherspoons for a pint before their next job
December 16, 2023
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Maria,
Thankyou for taking time to leave us a review.
We are sorry to hear that your fitting experience was not up to our usual high standard.
The team will always come out and inspect the carpet to rectify any problems as soon as possible.
If you have any further information please email aftersales@unitedcarpets.net
Once again, thankyou for taking time to leave us a review.
The United Team
Delivery was on time and put together…
Delivery was on time and put together professionally. A great job and great value for money.
December 7, 2023
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Gerry,
Thankyou for leaving us a 5 star review.
We are delighted to hear you had a great delivery experience that was quick and efficient as well as great value for money.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Wakefield
A good selection of carpets at…
A good selection of carpets at competitive prices. Service was good and so were the fitting team.
November 27, 2023
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Brian,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great experience at United Carpets & Beds Wakefield and that you was able to choose from our huge selection of carpets.
All the team love hearing such positive feedback about our products and services.
We look forward to assisting you with your next project.
All the best,
United Carpets & Beds Wakefield
Really helpful and friendly in the…
Really helpful and friendly in the shop, able to advise me in the best options and no pressure sales tactics used. Fitter was friendly and polite, on time and did a good job. Will be back when I can afford the halls/stairs doing and taking them up on their measuring service due to the layout. Highly recommend.
October 31, 2023
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Rebecca,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience and that our expert sales team was able to assist you with new flooring. We are delighted that the fitters did a great job and that you would recommend us.
We look forward to assisting you with a free measure for your stairs.
All the best,
United Carpets & Beds Wakefield
Great shop, awful fitter.
I’ve bought from here on two separate occasions now and the guys in the shop are fantastic. They gave me some great advice about what to go for and were really friendly and helpful. However, I have had the same fitter both times and he is absolutely awful. The first time was during Covid and he refused to wear a mask, despite this being the law at the time, and was very aggressive when questioned on it. We had vinyl floor put in and the floorboards underneath were not fixed down properly and still squeak to this day. Recently I had the stair carpets replaced. When he called up to arrange a time I noted that I had a work meeting during the time slot he was coming and and so if he was able to come earlier in the slot rather than later that would be helpful, to which he stroppily told me he had 20 other jobs to do that day as well and he would come when he could come. Apparently I was supposed to remove the old carpet before the fitters arrived but nobody had mentioned this to me. The fitter was very rude and told me that there were signs all over the shop so it was my fault because I shouldn’t have needed to be told as I should have noticed them. When I called the shop later they apologised and said I should have been told. He went ahead and removed the carpet but when he left the whole area looked like a bombsite. He made no attempt to sweep up any of the mess and the tool he had used to fix the edges of the carpet in place had been used so aggressively he gouged marks into the woodwork.
It’s such a shame that the fitter was really so awful because it’s a lovely carpet and everyone else was so nice but after two such negative experiences with this person I won’t be using the shop again.
November 7, 2023
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi,
Thankyou for taking your time to leave us a review.
We are happy to hear you had a great in-store experience and sorry to hear that your fitting experience was not up to our usual high standards.
I have been in contact with the Wakefield store who has investigated this further. Whilst we cannot always accommodate changing fitting times on the agreed fitting date, on this occasion we were able to do that and the fitter arrived earlier to fit into your schedule.
In regards to your current carpet being removed, we apologise for this not being explained to you in-store, however the fitter did then take up your carpet free of charge during your appointment. Unfortunately, we do not remove carpet off-cuts from your home as part of our fitting service.
If we can help in any further way please don't hesitate to contact aftersales@unitedcarpets.net.
Thanks again for taking time to leave us a review your feedback has been passed onto store management for review
Kind regards
The United Team
Carpet that we ordered we are very…
Carpet that we ordered we are very happy with but when fitters came 2 weeks later we had moved everything thing out of room I was there all the time. They still cracked one door and sprained 3 hinges on another door so on top of the £60 fitting charge I had to replace 1 door and 3 hinges and all I got from United carpets was we are sorry about that
September 25, 2023
Unprompted review
Reply from United Carpets & Beds - Wakefield
Good afternoon,
I'm really sorry to hear that your experience with us was not up to our normal high standards. If you send full details of the complaint through to our customer service team including the location of the store you ordered with we will be able to look into this more closely for you.
You can send these details through to customerservice@unitedcarpets.net and our team will respond to you directly.
Thank you for taking the time to leave us your feedback.
The United Team
Great customer service
Great customer service, Martin was really helpful. Carpet fitters fitted carpet really quickly. Love my new carpet. Thank you
September 13, 2023
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Love our new carpet...friendly staff in…
Love our new carpet...friendly staff in the shop we're very helpful...and super speedy fitting...within a few days of purchase...would highly recommend for reasonably priced, good quality carpets
July 24, 2023
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Katherine
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Excellent service ,fitted earlier than…
Excellent service ,fitted earlier than quoted polite and professional service from start to finish 👏
July 4, 2023
Unprompted review
Reply from United Carpets & Beds - Wakefield
Hi Jason
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
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