We had our house carpeted and lino fitted throughout. Staff in the shop were very helpful and gave great advice. The carpet fitters were very quick considering it is a four bedroomed house and they we... See more
Company replied
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When I visited the store (which I did many times as I'm very indecisive!), they left me to it and didn't follow me around or ask me questions. When I was ready, I went to them & they were incredibly... See more
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The sales team where fine and the gentleman who came to measure was nice. Unfortunately the sales team have a different approach to fitting than the fitting team. The flooring was fitted without any m... See more
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Friendly and helpful staff in Wrexham branch. Good range of carpets to choose from and reasonably priced. Carpet fitters were great , including fitting the carpet into airing cupboard around the tank... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
10 Pentre Felin, LL13 7NB, Wrexham, United Kingdom
- 01978 366711
4.5
Excellent
76 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Joe and his team
Joe and his team were very professional, thorough and courteous.
I have used United Carpets previously for my business. I would recommend them to my associates.
September 10, 2024
Unprompted review
Reply from United Carpets & Beds - Wrexham
Hello Paul, Thank you for the recommendation and positive review! I'm sure we will see you again! Have a great weekend.
Pros/cons
Pros - very happy with the quality of the flooring and fitting.
Cons - disappointed and surprised to find the left over flooring and rubbish wasn't removed at the end and included. Also, I found it disappointing that the removal of the old flooring Was not included to begin with in the fitting price.
I had 3 doors removed, and they were left of off and it was my responsibility to then find a joiner to cut them down and put them back on. I was also surprised and disappointed this service wasn't included as part of the fitting, as it then was a stress for me to find someone reliable.
Overall, smooth ordering from the shop and fitters were friendly and efficient in fitting the floor to a high standard. My expectations were for the other services to be included, and for ease and a less stressful life, I would probably purchase flooring elsewhere next time to ensure the important extras ie removal of old floor and rubbish, and cutting doors and putting them back on, are included as I paid almost as much for the fitting as I did for the flooring.
September 12, 2024
Unprompted review
Reply from United Carpets & Beds - Wrexham
Dear Ashley
Thank you for taking the time to contact us regarding your experience. We are glad to hear that your experience in store was smooth.
Unfortunately, due to changes in the recycling of waste disposal regulations from the local council, we are no longer able to offer a waste disposal service in Wrexham. In addition to this, the independent fitters do not offer joinery as part of their fitting service.
When you purchased your flooring in store, details of which services are and are not included would normally be discussed, however we will take all of your feedback onboard regarding this to see where we can be clearer in the future.
We are glad to hear that you are happy with the standard of the flooring and the fitting of your flooring purchased with United Carpets and Beds and we hope to see you again.
Kind Regards
United Carpets and Beds
Excellent service
People in showroom very helpful and knowledgeable. Helped me through sizes and measurements. Could deliver the next day. Fitters very quick and professional. Highly recommend
July 12, 2024
Unprompted review
Reply from United Carpets & Beds - Wrexham
Hi Tara,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you and get you booked in for fitting the next day!
The team will be delighted that you would recommend us and we look forward to assisting you again soon.
All the best,
United Carpets & Beds Wrexham
Always great service at United Carpets…
Always great service at United Carpets & Beds. Wouldn’t go anywhere else. Great communication about delivery and the delivery guys were really helpful.
June 4, 2024
Unprompted review
Reply from United Carpets & Beds - Wrexham
Hi Jodie,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service instore as well as great communication from the delivery team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Wrexham
Really friendly
Really friendly, helpful, knowledgable staff who gave me honest advice on what underlay I needed and promptly came round to measure for free and provide a quote. Booked in for fitting 2 days later, very fast and easy service.
June 29, 2024
Unprompted review
Reply from United Carpets & Beds - Wrexham
Hi Ashley,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with our expert sales team on hand to advise you and get a free measure and estimate as well as fitting only 2 days later!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Wrexham
The fitter who fitted our laminate…
The gentleman dewi who fitted our laminate flooring was very professional and did a fantastic job we were very happy overall!
May 16, 2024
Unprompted review
Reply from United Carpets & Beds - Wrexham
Hi Harry,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Wrexham
The staff are always really helpful and…
The staff are always really helpful and friendly. You never feel like they're hard selling, they just want to help customers fulfill their needs. We've been going here for years now as we have to change our carpets regularly. The fitters always do an excellent job too. We wouldn't go anywhere else.
March 11, 2024
Unprompted review
Reply from United Carpets & Beds - Wrexham
Hi Karen,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of carpets and find the perfect one for you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Wrexham
Very Competitive
Very Competitive.
Delivered and installed to a high standard as ordered. Good service.
February 7, 2024
Unprompted review
Reply from United Carpets & Beds - Wrexham
Hi Chris,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience and received great service from the team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Wrexham
Always used this company
Always used this company as previous carpet fitters have trashed my newly painted skirting boards, these guys are very careful and very quick to fit, always had a friendly service from shop to fitting i won't use anyone else 5* rating 👍
October 21, 2022
Unprompted review
Reply from United Carpets & Beds - Wrexham
Hi
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Polite and friendly service
Polite and friendly service. Quick to put the carpets down. Excellent job!
November 15, 2022
Unprompted review
Reply from United Carpets & Beds - Wrexham
Hi
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Brilliant Friendly Service
Myself and another family member purchased carpets from the Wrexham store, from Mark coming out and measuring up, the lovely young lady who had to answered several of our questions and queries to the fitters Alan and Joe actually laying our carpet was handled in a polite friendly and professional manner. I have already recommended, to friends and will be our first call in the future for us when we need more carpet.
October 27, 2022
Unprompted review
Reply from United Carpets & Beds - Wrexham
Hi Sharon
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Quality flooring at affordable prices
Quality flooring at affordable prices. Very happy with service.
September 1, 2022
Unprompted review
Reply from United Carpets & Beds - Wrexham
Hi Rukon,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
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