United Pet Express Reviews 91

Moving is never easy but even in such a short timeframe Joy and her Team helped bring my beautiful girl to me. Communication was always prompt and accessible and I am so grateful to have had Joys help through this process, my dog Artemis and I are so thankful and highly recommend !

No words can describe how kind, helpful and accommodating Joy has been every step of the way. Helping Luna to get home and all the delays during this process, keeping me up to date with every single request. She had amazing patience with me and I really appreciate everything. Joy, (and the team that worked behind the scenes) that fed and walked Luna while she was staying there did wonders for my little dog. You guys were AMAZING. Have a great Christmas and a wonderful 2022.

A big thanks to Joy and the team at United Pet Express for the transportation of our dog Max from Bangkok to Phuket and coordinating with the transport team from Australia to ensure a seem less handover and processing into Thailand. A great job by all including detailed information and communication at all times
Stewart, Wendy & Max

Joy was very responsive and quick in figuring out a flight plan for my cat Biggie. She also updated me in a prompt manner when there were unexpected changes. She was a pleasure to work with and made the process feel safer, especially since it is nerve-wracking to send your pet across the world.

I highly recommend United Pet Express. I recently relocated to the United States from Thailand. Due to the circumstances, my two beloved cats, Ice and Cookie, needed to come separately. They arrived safe and sound. Joy handled all the details, and "unexpecteds" every step of the way. There was clear, regular, and reassuring communication throughout the process. I could relax because I knew my cats were being cared for by competent, compassionate staff. It was money well spent.

We reached out to K Joy for an import service from Indonesia for our cat - about 2.5 weeks prior the arrival schedule. Very responsive, process explained was simple enough so it didn't overwhelmed us (we checked with other service provider so we have reference), one fee structure and we're kept posted. Khun Oiy who helped with the custom clearance in the airport is awesome too. I would use United for our next pets move.

We used Joy and Pet Relocation Thailand with a really challenging move.

Firstly they got our cat out of Myanmar after the coup to Thailand. Then once we had relocated to France, they again moved him for us despite some issues we had with documentation.

Their professionalism and care were exemplary. Joy responded so quickly to each enquiry and was patient and able to handle all the issues that arose.

We cannot thank her enough! A total star and based on our experience: we cannot recommend highly enough.

Our cat arrived in good physical and mental condition and has settled as if nothing major took place…thank you very much.

Highly appreciate your services including moving and boarding. Quite expensive cost for boarding in such long period (3 months) caused COVID pandemic but our cats arrived home safely and happily ❤️

Joy and her team mint helped us to bring our beloved frenchie and poodle from Thailand to Korea. When we were at lost joy and her team really helped out. From the beginning till the end. Such an ease! I couldn’t thank her enough and would definitely, definitely recommend united pet express to everyone who is in need!!! 5 star!

From start to finish of the project to bring our rescue pup ( Luna ) to the UK United Pet Express were in contact with me, kept me informed on what was needed and helped in every way to make this re-location of my pup to the UK as easy and stress free as possible. I would highly recommend them.

Excellent service by understanding, kind and professional consultant, Joy. From day one until the end, 5-6 months process including consulting, preparing health check and paper works etc.

A bit rough in process for getting the space confirmation in order to fly to UK, my cats could not fly off as planed. 1 month delay from the plan but not her fault, it's miscommunication between airline staff etc. Joy & Mint managed to get my cats to be well looked after during 1 month in Bangkok while they were waiting for space to fly.

Joy is very knowledgeable person and helpful.

I would like to say THANK YOU SO MUCH to JOY and her team for assisting me with moving my Chocolate Lab and Staffy to Thailand. Joy was AMAZING throughout the whole move. She was very reassuring and extremely helpful. The team who delivered my boys were great. Overall I would like to say THANK YOU SO SO MUCH FOR LOOKING AFTER MY BABIES!! I COULD HAVE NOT DONE IT WITHOUT JOY’s HELP !!

100% Honest and trustworthy. Our dog does not like to be alone and is a very picky eater. Joy and her team went above and beyond to make sure he was okay.
We regularly received updates, pics as well as videos and they cooked him chicken and carrots when he did not want to eat anything else.
When he was delivered to us after we’d completed our quarantine, we could tell that he was really well looked after.
Super grateful to Joy and her team and highly recommended their services.

Joy and her team were excellent in sorting out everything to get our to cats from Bangkok to Bilbao, Spain. They obviously looked after them very well, as they arrived happy and unstressed. I’d highly recommend them and we will definitely use them again if we go back to Thailand.

Joy was amazing at answering all of my questions and was always reachable. Our dog arrived safely in the US.

I had a fantastic experience with United Pet Express shipping my dog from Bangkok to the US. The most prompt and responsive staff: other companies don’t come close!

I was dealing with Joy, she was a great help, very efficient and fast at getting me answers. The team collected the animals from the villa which was great for me, got pictures of my cats every step of the way. Our animals missed the connecting flight (airlines fault) but joy assisted us though everything. Cats arrived safe and happy. I highly recommend this company. Once again thank you Joy and your team, you guys were excellent!

Joy did an amazing job finding a flight solution to relocate my French Bulldog from Thailand to Singapore during the very difficult times of the Covid pandemic. The whole process of arranging health inspection and documents preparation was smooth thanks to Joy and her team.

From start to finish United have been in contact with me, helped in every way to make this transportation of my dog back to the UK as easy and stress free as possible, I would highly recommend them.