You provide such a valuable service for pet owners. Thanks to you I was allowed to move into a wonderful, seniors only gated community. My dog was certified as an ESA (Emotional Support Animal) by you... See more
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Review summary
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Communication was great from everyone. Customer support was spectacular and answered any questions I had. There was a second fee I had to pay after my initial one, but I believe that was a payment o... See more
I renewed my ESA designation for my 2 cats again this year with United Support Animals. The process is simple and straightforward. I heard from the therapist within 24 hours, just as they promised. I... See more
United Support Animals is a wonderful service. It was so easy to extend my dog Button's credentials for another year. Knowing that I can take her in the cabin on a plane is so reassuring. I am also ab... See more
4.6
Excellent
9K reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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I ordered a package with a letter
I ordered a package with a letter, I did not receive my letter and I have reached out twice without any response.
April 16, 2026
Reply from UnitedSupportAnimals
Thank you for bringing this to our attention, and I sincerely apologize for the frustration you’ve experienced. This is definitely not the level of service we aim to provide.
We take situations like this very seriously and would like to resolve this for you as quickly as possible. Please reach out to us directly at support@unitedsupportanimals.org or reply here with your full name and order number, and we will prioritize your case immediately.
If you’re open to it, you can also provide a phone number and best time to call, and a member of our team will contact you directly to get this sorted out right away.
We appreciate your patience and the opportunity to make this right.
We thank you.
We went with several doctors, and none wanted to help us.
So I ask my neighbor who gives me your website,and look my granddaughter is happy,because you going to send her approval.
Thank God. And thank you very much for that.
April 11, 2026
Reply from UnitedSupportAnimals
Thank you so much for your kind words—we truly appreciate you taking the time to share your experience.
We’re very happy to hear that we were able to help when others couldn’t, and it means a lot to us that your granddaughter is happy. That’s exactly why we do what we do.
If there’s anything else we can assist you with, please don’t hesitate to reach out. And if your rating was submitted in error, we’d certainly appreciate you updating it—but either way, we’re grateful for your support.
Thank you again,
— United Support Animals
It was a good experience
It was a good experience, I received my letter to give to my landlord and everything was good. I do not know what I would do without my dog and I am so happy United Support Animals is there to help. Thank you so much
April 11, 2026
Customer service is excellent and very…
Customer service is excellent and very happy with service.
April 10, 2026
wonderful and helpful explaining the…
wonderful and helpful explaining the process
April 22, 2026
Unprompted review
Very great people
April 6, 2026
Super quick turnaround & the therapists…
Super quick turnaround & the therapists letters are detailed with the legalities of housing as it relates to emotional support animals. I presume it’s helpful to add the references of the housing act in case your landlord tries to give you any issues. Overall very satisfied with my results & service.
March 26, 2026
They where polite and they explain…
They where polite and they explain everything right in the therapist was very polite and pleasant everything that was on the website was accurate and I was very happy with that
March 30, 2026
Quick process and extremely helpful
Quick process and extremely helpful! Highly recommend.
April 8, 2026
Unprompted review
Great Experience!
Great Experience!! Timely, Responsive and thorough!! All expectations met or exceeded!!!
March 23, 2026
Everything
March 4, 2026
UnitedSupportAnimals was very helpful…
UnitedSupportAnimals was very helpful when I had questions about my situation. I called the 1800 number and the customer service guy made me feel at ease. After that the progress was simple and easy.
March 8, 2026
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