You provide such a valuable service for pet owners. Thanks to you I was allowed to move into a wonderful, seniors only gated community. My dog was certified as an ESA (Emotional Support Animal) by you... See more
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Review summary
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Communication was great from everyone. Customer support was spectacular and answered any questions I had. There was a second fee I had to pay after my initial one, but I believe that was a payment o... See more
I renewed my ESA designation for my 2 cats again this year with United Support Animals. The process is simple and straightforward. I heard from the therapist within 24 hours, just as they promised. I... See more
United Support Animals is a wonderful service. It was so easy to extend my dog Button's credentials for another year. Knowing that I can take her in the cabin on a plane is so reassuring. I am also ab... See more
4.6
Excellent
9K reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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They responded very fast
They responded very fast. I received what I needed in less than 24 hours.
February 24, 2026
This was an incredible experience
This was an incredible experience. I paid the fee and within 3-4 hours I had the letter. Would recommend to anyone. Very easy process and they are very responsive to answering phone with any questions! Would give more stars if I could!!
March 16, 2026
Unprompted review
Appreciate your professionalism and how…
Appreciate your professionalism and how your staff have accommodated my particular needs and expedited in a very timely manner. Thank you!
March 2, 2026
It was a great package breakdown to…
It was a great package breakdown to allow You to Purchase what You needed not like others they wanted to Changed For a Doctor note A I Have Explained I’m under Doctors Care A She can Write it instead of Charging Me… They didn’t adjust and I kept Looking. However I am still looking for a vest
February 25, 2026
I waited over an hour before I realized…
I waited over an hour before I realized the therapist sent an email saying she didn’t need to interview me. It was a waste of my time.
February 17, 2026
Can’t beat the experience and knowledge…
Answered my questions with knowledge and my renewal was quick and painless 🤍
February 20, 2026
Good Resource
Good experience, able to complete the process within 24 hrs. Very helpful and timely
November 29, 2025
Very accommodating
The representatives that I work with was very understanding very specific and very understanding of the laws and how things work. Answered every question on point and was very specific about the questions that I had and made sure that I understood. Copies for fair housing and emotional support animals were sent to my email along with the verified letter that my animals were now both registered as ESAs! The counselor I spoke to listened and made sure that my animals had the letters that they needed very promptly!
February 12, 2026
great experience
Thanks for helping us register our dog which is making our life so much easier. Very professional service.
February 10, 2026
The dog suit was to big I needed extra…
The dog suit was to big I needed extra small
February 17, 2026
Reply from UnitedSupportAnimals
Thank you for your feedback! We're sorry to hear the dog vest didn’t fit as expected. Sizes can sometimes vary by breed and body type, and we want to make sure your service animal has the right fit.
Please reach out to our support team and we’ll be happy to help arrange an exchange for an extra small size or guide you through the best option for your dog. Your satisfaction is very important to us, and we’re here to make sure everything works perfectly for you and your companion.
Thank you again for bringing this to our attention!
A wonderful and a smooth experience
February 9, 2026
Love love loved EVERYTHING about this…
Love love loved EVERYTHING about this company they made an already stressful situation into an extremely easy and pleasant experience I will choose you guys every time!!
February 13, 2026
The company had confidence in my…
The company had confidence in my decision for myself and my dog. I was able to make my dog a service animal immediately. Everything arrived in the mail promptly. I have not paid for a single stay anywhere with him. This has been a life savor as he goes wherever I go.
TY
February 6, 2026
They sent one wrong size vest
They sent one wrong size vest, I called them and they are sending the right size, no problems.
February 11, 2026
Easy & Fast turnaround
I had no idea this was a real thing for cats but I’m sure glad I checked it out. It was super easy to do and the interactions that I had with the Dr. & an employee were really helpful.
February 4, 2026
People were great in helping register…
People were great in helping register both my dogs, it was a easy process with the help of great people on this website.
They are definitely worth the 5 stars.
Diane Leeper
February 3, 2026
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