You provide such a valuable service for pet owners. Thanks to you I was allowed to move into a wonderful, seniors only gated community. My dog was certified as an ESA (Emotional Support Animal) by you... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Communication was great from everyone. Customer support was spectacular and answered any questions I had. There was a second fee I had to pay after my initial one, but I believe that was a payment o... See more
I renewed my ESA designation for my 2 cats again this year with United Support Animals. The process is simple and straightforward. I heard from the therapist within 24 hours, just as they promised. I... See more
United Support Animals is a wonderful service. It was so easy to extend my dog Button's credentials for another year. Knowing that I can take her in the cabin on a plane is so reassuring. I am also ab... See more
4.6
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Your availability and assistance with…
Your availability and assistance with our loved pets.
Forever thankful
October 29, 2025
Thank you for all your assistance
Thank you for all your assistance. It was a very smooth process.
October 29, 2025
I was pleasantly surprised by how…
I was pleasantly surprised by how quickly and easily everything was handled. The form was straightforward, and after a brief phone conversation, we received approval almost immediately. So grateful to have my dog certified through this excellent service!
October 22, 2025
Unprompted review
The certification process was…
The certification process was straightforward and efficient. After submitting the form and a brief phone call, I received prompt approval. Thank you for making it so simple to certify my awesome dog—I truly appreciate your excellent service.
September 13, 2025
Unprompted review
Great customer service.
October 29, 2025
Superb customer service
The manager ben help me extremely I had made a mistake on my order and was afraid that I would have to reorder and pay again but he reassured me that he would take care of it and he did I am so grateful for how you guys treat your customers keep up the good work
October 27, 2025
All my questions answered plus…
All my questions answered plus information I did not know about.Steve is a good guy I will recommend him
October 24, 2025
Got my dogs certified
My friend told me how to get my dogs registered under this site. I was like ok there just like the others but it turned out this site is amazing as soon as I ordered and within a week I got both my dogs certificates and cards and coolers and tags.
Plus as soon as my landlord got pics from me of citificates he stopped charging me my pet rent I was paying each month. Thank you all so much.
October 15, 2025
Glad I purchased!
Promptly answered a question I had before I purchased. Quality of all items was excellent.
October 12, 2025
My issue was resolved quickly
My issue was resolved quickly. By a very kind and friendly associate.
October 20, 2025
Reaching out to this company was the…
Reaching out to this company was the best thing I ever did. They help me with getting my puppy certified to allow me to have him for my emotional support dog and I appreciate that and they make sure everything was confirmed before ending our conversation.
October 20, 2025
Reply from UnitedSupportAnimals
Thank you so much for your kind words! 🐾
We’re so glad to hear that our team was able to help you get your puppy certified and ensure everything was taken care of. Your trust means a lot to us, and we’re always here if you need any future assistance or renewals. 💙
— United Support Animals Team
Eexperience excellent support
Excellent experience. I was looking for a support for my cat. I am so glad to have a certificate ESA !!! Thank you 🙏 for your support and service. Thanks to the doctor for the assistance…!!!
October 18, 2025
Deceptive marketing
It is advertised that the “ registration does not expire valid for the life of the animal”, it would be worth the price if this was true. So then why does my ESA letter expire after a year from the issue date? And now, they are emailing me a year later trying to get me to renew my registration. I will not purchase from you again.
October 30, 2025
Unprompted review
Reply from UnitedSupportAnimals
We sincerely appreciate your feedback and understand your concern. To clarify — your registration is indeed valid for the life of your animal and never expires. However, the ESA or PSD letter issued by a licensed mental health professional must be renewed annually, as it serves as an active medical document verifying your ongoing need for an assistance animal.
This renewal requirement is set by federal housing and airline regulations, not by United Support Animals. We send reminders each year to ensure your letter remains valid and that you stay protected under these laws.
We truly value your trust and hope this clears up the misunderstanding. Please feel free to reach out to our support team at 800-918-3151 Ext 1 if you’d like us to review your account or discuss renewal options.
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