Had a really nice chap called Mikey. To sort out on going issues regarding my water 15th September...He also came to sort it afew month's back.. Customer account technician department..United ut... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I had to contact United utilities as I am moving home. Unfortunately the next home is not ready yet, but they were the only utility company able to put my account on standby until I am in the new hous... See more
Company replied
I want to share some well-deserved praise for the customer service agent who handled my call on 11 September 2026 at around Approximate Time 04:06 PM. I called regarding a billing query. He was incred... See more
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✅ Perfect — here’s Option 1 ready‑to‑use, clean & complete — just add your supplier’s name if you like! ⭐⭐⭐⭐⭐ ⭐ Rating: 5/5 Stars Service: Water Utility “I’ve been with this water com... See more
Company replied
Company details
About United Utilities
Written by the company
We’re United Utilities, keeping the taps flowing and toilets flushing for 7 million people across the Northwest.
Every day, we supply water to homes and businesses across the region and take away and clean wastewater before it is safely returned to the environment.
Behind the scenes, we manage thousands of miles of pipes and sewers and look after reservoirs and treatment works - but what really matters is making sure customers can rely on us to deliver a first-class service 24 hours a day.
Visit our website to stay up to date on the work we're doing in your area, easily manage your account online or get support with your services.
Contact info
Lingley Mere Business Park, WA5 3LP, Warrington, United Kingdom
- 0345 672 2888
- www.unitedutilities.com
4.7
Excellent
8K reviews
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Reply from United Utilities
Thank you for your 5-star review8 Dave, and we really appreciate it. Have a good day, Adam
Thank you. So helpful!
Thank you, United Utilities. I spoke to two different departments and both ladies were absolutely lovely. They couldn't have helped me more. You have trained them so well.......and made me feel a real human being in this horrendously dehumanised world. Thank you all, so much. Rosemary
September 23, 2026
Reply from United Utilities
Thanks so much for your lovely review Rosemary. We're delighted to hear the advisors you spoke with were so helpful and supportive. It's wonderful to know they made you feel valued and took the time to provide the help you needed. Take care, Beth
Just asked for statement etc for period…
Just asked for statement etc for period time, no problem, sorted in a few minutes, thought it might take longer
September 23, 2026
Reply from United Utilities
We're happy to hear that we could assist you quickly with your statement request. We appreciate your positive feedback! Alex
Great service great staff no messing just easy move…
Great service no messing just easy move over very efficient and helpful worker
September 23, 2026
Reply from United Utilities
We're so happy to hear that our efficient and helpful team made your experience easy! Thank you for your kind words. Alex
Very helpful man talked me through the…
Very helpful man talked me through the process of moving out.
September 23, 2026
Unprompted review
Reply from United Utilities
Hello, thanks for taking the time to leave a review. We're glad the advisor was able to guide you through the process and get everything sorted for you. Take care, Beth
Reply from United Utilities
Hello, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Enjoy the rest of your day, Adam
Superb mate 👍👍👍👍👍👍
September 23, 2026
Reply from United Utilities
Thank you for your 5-star review and we really appreciate it. Have a good day, Adam
Im not working and we are struggling…
Im not working and we are struggling with our bills, missed my payments but when I have phoned to tell you about my situation, your staff have always been so polite, helpful and so kind, always send me links to help me out, keep up the good work
September 23, 2026
Reply from United Utilities
Hi Janet, thank you for your kind words. We know worrying about bills can be stressful, so it's lovely to hear our team have treated you with kindness and helped you explore the support available. Beth
Reply from United Utilities
Thank you for your 5-star review Ian, and we really appreciate it. Have a good day, Adam
Very helpful lovely man
The caller was absolutely lovely and made me feel so at ease. I can’t remember his name exactly but it was a lovely man! Thank you ❤️👏🏽
September 23, 2026
Reply from United Utilities
Hello Ellie, thank you for taking the time to share your recent experience with us and what a great review. I will check to see who the customer advisor was, and make sure your comments are passed on. Let us know if you need anything else in the meantime. Thanks, Adam
I called the customer service line to account cancellation
I called the customer service line to cancel my standing order, it wouldn't let me continue online, the customer service lady was very nice, asked a few security questions and my account was cancelled including the overpayment and sent a check, very satisfied customer ⭐️⭐️⭐️⭐️⭐️
September 16, 2026
Reply from United Utilities
Hello Volcik, we are pleased to hear that our customer service team was able to assist you efficiently with your standing order cancellation and overpayment. We always strive to provide helpful and friendly support. Thank you for your wonderful feedback! Take care, Adam
You solved the problem promptly and…
You solved the problem promptly and efficiently
September 16, 2026
Reply from United Utilities
Hello Brenda, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Enjoy the rest of your day, Adam
The lady I spoke to was very helpful…
The lady I spoke to was very helpful and polite. Really nice mannered
September 23, 2026
Reply from United Utilities
Hello, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Have a good day, Adam
Excellent customer care and all staff…
Excellent customer care and all staff that came to our site carried on the good work!!!
September 16, 2026
Reply from United Utilities
Hello Kevin, thank you for taking the time to share your positive experience with us. We're pleased to hear that our team provided excellent customer care and good work on site. Enjoy the rest of your day, Adam
My query was dealt with quickly and…
My query was dealt with quickly and efficiently
September 15, 2026
Reply from United Utilities
Thank you for taking the time to share your review with us David. We’re here to help if you need anything else in the meantime. Have a good day, Adam
Just spoke with lovely lady think her…
Just spoke with lovely lady think her name was Fyre ..(didnt write it down so prob spelt wrong).
Regarding an issue i had.She was very clear and thorough and more than helpful with the problem.
September 23, 2026
Unprompted review
Reply from United Utilities
Hi Mr Brown, thanks for taking the time to leave a review. It's great to hear our advisor was friendly, helpful and explained everything clearly :) Take care, Beth
Helpful and quick to respond
Helpful on the phone. Technicians arrived after approx 5 hours and drains quickly cleared. Very impressed especially as it was a Sunday.
September 15, 2026
Reply from United Utilities
Hello Les, we're happy to hear our team was helpful and cleared your drains quickly, even on a Sunday! We appreciate your kind words and let us know if you need anything else in the meantime. Take care, Adam
Fast, clear, prompt, polite and warm
I had a blocked waste tank on the main street and also the main street stop tap was floaded and couldn't acces it. I called and explained everything on the phone. The lady on the phone was amazing. Can't praise enough the customer service received. Was professional and explained everything calm and precise.
They came on the same day even if I was given 5 days window.
Extremely impressed by everything
Well done
Keep doing the amazing job
September 22, 2026
Reply from United Utilities
Hello Ionut, thank you for taking the time to share your positive experience. We're pleased to hear that our team member provided such amazing customer service and that we were able to resolve your issue so quickly. We truly appreciate your kind words and I will make sure the Customer Advisor gets to see your comments. Have a good evening, Adam
Leaking water meter
My initial Sunday telephone call was dealt with very professionally and the call handler was super friendly.
Amazingly quick response then with a visit to fix the leak and fit a new meter which was all done in 20 minutes the next day.
September 20, 2026
Reply from United Utilities
Hello Simon, we're delighted to hear about your positive experience with our team, from the professional and friendly call handler to the incredibly quick response and efficient resolution of your leak and meter fitting. Thank you for sharing your feedback! Take care, Adam
The operator on the phone was helpful…
The operator on the phone was helpful and sent people out the day after to fix the problem! Great service !!
September 20, 2026
Reply from United Utilities
Hello Aisha, we're pleased to hear that our team was able to assist you efficiently and resolve the issue quickly. Thank you for sharing your positive feedback! Have a good evening, Adam
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