Unite the Union Reviews 904

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person, often being ignored or receiving aggressive responses. Customers frequently reported issues with staff professionalism, noting that representatives were often rude, unresponsive, and seemed uninterested in providing support, sometimes even blaming members for their problems. Many felt abandoned when they needed help, despite paying for years, and found that their grievances were dismissed or not addressed, leading to a perception that the service was a waste of time. However, some customers were satisfied with the service, highlighting specific representatives who provided excellent guidance, support, and professionalism during difficult times, ensuring timely completion of paperwork and effective representation. A few other people also felt that certain staff members were very helpful in resolving membership issues or assisting with pay disputes, appreciating their clear communication and dedication.

What people talk about most

Staff

Reviewers highlight negative aspects of staff, with many expressing dissatisfaction with the support and... See more

Customer service

People report negative experiences with customer service, often expressing disappointment and frustration.... See more

Service

Reviewers express widespread disappointment with the service, describing it as a waste of time and an utter... See more

Customer communications

Customers consistently note negative experiences with contact, frequently reporting difficulties reaching... See more

Subscription

Consumers express significant dissatisfaction with their subscriptions, with many questioning what they are... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The Union are very loth to act, even though you may have strong evidence that would stand up in a criminal court case, not a work place dispute.The result is that employers view this union as too... See more

Rated 1 out of 5 stars

My union ignored my grievances, told me my case had “no merit,” and pulled out two weeks before tribunal when I refused an unfair settlement. I went on to win alone — proving they were wrong. We p... See more

Rated 1 out of 5 stars

Just cancelled my payments, got more help from ChatGPT then me Uniun Rep! I follower them on Facebook, and there’s lots of congratulations regarding their big wins etc for the NHS etc, but what about... See more

Rated 1 out of 5 stars

Absolutely useless, all they care about is that you do not cancel your direct debit so they can keep milking you. The moment you need their help they suddenly become "unavailable". You want to... See more


Company details

  1. Education & Training

Information provided by various external sources

Unite the union is Britain's biggest trade union with 1.42 million members. It is a democratic and campaigning union standing up for equality for all.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

904 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(904)

83 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT JOIN!

DO NOT JOIN!

I urge you to check first the negative reviews. Save your money. Over the years, I have asked in two occasions for assistance. I am deeply disappointed with the services provided by Unite The Union company. It has been a complete waste of money to be associated with an organization that fails to deliver on its promises. Countless times, when I needed their assistance, they were nowhere to be found. Despite reaching out through various channels, including calls and emails, the response was always delayed or, in some cases, non-existent.After weeks of persistent follow-ups, I was met with a patronizing and unhelpful representative who seemed more annoyed than concerned about my issue. This individual exhibited a rude and dismissive attitude, displaying no interest in resolving my concerns. It was clear that customer care and support were not their priorities.The lack of responsiveness and the disrespectful manner in which I was treated left me feeling frustrated and dissatisfied. I cannot in good conscience recommend Unite The Union to anyone seeking reliable and supportive assistance. The company's ineffectiveness and unprofessional conduct make it an unwise choice for anyone seeking competent and respectful representation.

February 2, 2024
Unprompted review
Rated 1 out of 5 stars

Unite the Union were led by individuals…

Unite the Union were led by individuals that wanted power for themselves not the members this filtered down to all regions, that caused concerns for all regional secretaries that followed like sheep this filtered down again to regional Officials that’s why UNITE LOST ITS TRUE VOICE IF YOUR FACE DIDN'T FIT IT WAS A PAYOFF,

February 3, 2023
Unprompted review
Rated 1 out of 5 stars

A union with zero backbone

A union with zero backbone! Constantly throwing the RMT under the bus, making them weaker in what they are fighting for… but happy to reap the rewards when RMT members remain strong, lose wages and don’t bend over like the joke of a union unite! Avoid like the plague.

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

Am a bus driver at Putney since 2018…

Am a bus driver at Putney since 2018 also United Union member you never know when you going to need then but they are here to help drivers anyone tell different must lessen facts. Unfortunately I was involved in bad situation the company wanted to dismiss me. United Union stood for me from the first day to end and fought won the appeal case got my job back. Stay joined the United Union they will do the best Mr.Keven Stagg, Mr.Getaneh Tesfaye they did the best for me and am very grateful for the enormous efforts. Thanks again.

January 25, 2024
Unprompted review
Rated 1 out of 5 stars

Believe the bad reviews!!

Believe the bad reviews!!

I joined the Unite union as I believed the organisation I worked for had an impending strike and I wanted to make sure I had as much protection and help through an upsetting and financially challenging time as possible.

Not to go into the finer details but I was very unimpressed with the way the union handled the strike when it did happen and very quickly folded to my organisations demands.

I decided quite quickly the union was not for me and left having only been a member for a few months.

During the whole strike process I was told by reps that we would all be reimbursed a daily fee for loss of earnings but to wait until we had a pay slip to prove this, it took my company 2 months to provide said payslip by which time I had long left the union.

When it came time to make my claim I was told that only union members could claim even though I was a fully paid up member at the time of striking, I was also told I could not rejoin and make a claim! I asked for evidence and was sent a paragraph of text that said no one would be paid anything unless they had been in the union for at least 65 days, this was NEVER explained at any point and I feel totally lied too, I have now lost money and it has put my family into more financial difficulties after the shambles of the strike that should have never been called off.

There tactics are very unorthodox and I believe they are only out to get what they can for themselves.

Shocking

December 1, 2023
Unprompted review
Rated 1 out of 5 stars

Tories in disguise

Absolute crooks. Lost all faith after believing they would help. They have told absolute lies and they don’t know what they are talking about and incompetent. The regional officer is paid a fortune and her knowledge is so poor. Was actually told and luckily have a recording of her telling me and patronisingly explaining how the burden of proof is with the employer. This isn’t true and luckily I know employment law. Don’t believe what they tell you. Looking forward to sharing her incredible knowledge with her members

January 24, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible, don't care in the slightest about members and only interested in attacking management and their political interests. Reps are totally incompetent and complete embarrasment when representing me, no preparation and nothing but a crumpled up piece of paper. Complete waste of money.

September 5, 2023
Unprompted review
Rated 1 out of 5 stars

I felt my experience with unite was a…

I felt my experience with unite was a complete waste of time and money.
I didn’t feel supported enough in the situation I was in . Just felt like my corner was not fought at all. Nearly a year has gone by and I still suffer with my mental state, as it was such a traumatic experience during the time when I needed their help and support the most. They agreed I was dismissed unfairly by the company, and agreed it was done in a very inconsistent way, myself and 3 others were dismissed, however 5 others kept their jobs, even though they committed the same act.
No further action was advised to be taken, even though my rep had promised me I was in for a chance as it was unfair dismissal, and that i should go to tribunal. But the regional manager advised not too.

March 6, 2023
Unprompted review
Rated 1 out of 5 stars

Arrogant and unaccountable

Please save your money. I was a member for ten years and ONCE I asked for help and they couldn't be bothered to contact me. I repeatedly asked for assistance and they repeatedly ignored me. I made an official complaint and they couldn't be bothered to investigate it or even write to me. They think they are beyond reproach and are totally useless. DO NOT JOIN.

October 30, 2023
Unprompted review
Rated 1 out of 5 stars

Incapable of supporting with a simple password reset

Incapable of supporting with a simple password reset to access member's section on their website.
Zero response to several emails and phone calls over two weeks.
I cancelled my membership after two years with them without having asked for anything ever other than this password reset, as they are incontactable and therefore unlikely to be available for support with anything more important or challenging than a password reset.
I only wish I had discovered this sooner, as I am not sure what I was actually paying my membership fee for.

January 1, 2024
Unprompted review
Rated 1 out of 5 stars

Been a member over 20 years never used…

Been a member over 20 years never used them once, now needed totally useless and not interested..my ssp have been rejected twice as I'm not getting any wages now. Steer well clear of the crooks, better off going private no win no fee!!

January 12, 2024
Unprompted review
Rated 1 out of 5 stars

I’m disappointed in Unite.

I have been joining Unite for over 10 years.I only applied for help twice in all those years.
For the first time in 2023 October.I did as I was advised, although then I mentioned that I work for a bad employer.The consequences were as follows: I was deprived of my duties, which were changed due to my health problem and beautified old ones that cause health problems. I was treated unfairly until finally being denied flexible working hours.Then I submitted a second request for help January 2024.1. How could my flexible work be affected if the company where I do not work moved to another building? 2. Should the employer to change my contact hours within 28 days after accepting my request 3. I tried to explain that there is a consequence after their first advice. It was just a waste of my time ,they won't hear it anyway.I received useless advice.I was still left vulnerable and isolated.
I want to give advice:1.Think twice before making an inquiry.2. Make it very clear if possible because they are not interested in any explanations 3.Think about the consequences you will have afterwards and how it will affect you. 4.Why waste money when you can get the same service for free from Acas.

January 10, 2024
Unprompted review
Rated 1 out of 5 stars

Do not join - waste of money

I had been a member of unite for a year as I work for a particularly dodgy company when it comes to getting paid correctly. The one time I asked them to step in and help me with a dispute over wages all I got was an email a few days later saying they’d be in touch within 48 hours. This was over a week ago. They have no interest in representing you and cost far too much a month considering this.

January 3, 2024
Unprompted review
Rated 1 out of 5 stars

STAY AWAY

STAY AWAY

I am not surprised to see 1.4 stars rating. All these on our money we very hard work for.

No one is bothering to reply or look into any of your workplace issues. I have called and emailed North London office numerous times with no response.

Do not get yourself fooled

November 30, 2023
Unprompted review
Rated 1 out of 5 stars

Charged £26 to call

Why on earth am I paying a monthly subscription and just been charged £26 on my phone bill. To speak to you? Outrageous charges for workers who are naturally already distressed and in need of help, hence the call.

October 4, 2023
Unprompted review

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