Unite the Union Reviews 904

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person, often being ignored or receiving aggressive responses. Customers frequently reported issues with staff professionalism, noting that representatives were often rude, unresponsive, and seemed uninterested in providing support, sometimes even blaming members for their problems. Many felt abandoned when they needed help, despite paying for years, and found that their grievances were dismissed or not addressed, leading to a perception that the service was a waste of time. However, some customers were satisfied with the service, highlighting specific representatives who provided excellent guidance, support, and professionalism during difficult times, ensuring timely completion of paperwork and effective representation. A few other people also felt that certain staff members were very helpful in resolving membership issues or assisting with pay disputes, appreciating their clear communication and dedication.

What people talk about most

Staff

Reviewers highlight negative aspects of staff, with many expressing dissatisfaction with the support and... See more

Customer service

People report negative experiences with customer service, often expressing disappointment and frustration.... See more

Service

Reviewers express widespread disappointment with the service, describing it as a waste of time and an utter... See more

Customer communications

Customers consistently note negative experiences with contact, frequently reporting difficulties reaching... See more

Subscription

Consumers express significant dissatisfaction with their subscriptions, with many questioning what they are... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The Union are very loth to act, even though you may have strong evidence that would stand up in a criminal court case, not a work place dispute.The result is that employers view this union as too... See more

Rated 1 out of 5 stars

My union ignored my grievances, told me my case had “no merit,” and pulled out two weeks before tribunal when I refused an unfair settlement. I went on to win alone — proving they were wrong. We p... See more

Rated 1 out of 5 stars

Just cancelled my payments, got more help from ChatGPT then me Uniun Rep! I follower them on Facebook, and there’s lots of congratulations regarding their big wins etc for the NHS etc, but what about... See more

Rated 1 out of 5 stars

Absolutely useless, all they care about is that you do not cancel your direct debit so they can keep milking you. The moment you need their help they suddenly become "unavailable". You want to... See more


Company details

  1. Education & Training

Information provided by various external sources

Unite the union is Britain's biggest trade union with 1.42 million members. It is a democratic and campaigning union standing up for equality for all.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

904 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(904)

83 reviews in the last 12 months

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Rated 1 out of 5 stars

Patronizing

Only ever called the once, and once was enough. I missed the first phone call, and received a voicemail saying he'd call me at 10:30 the next day. I thought that was handy, around break time. He phoned at 8:30 causing me to be delayed in my job. Was patronizing and wouldn't answer any further questions I had, only gave the same answer as he did. I got it loud and clear the first time. I got on with my job and then made contact when I settled down from being cross. I cancelled my membership immediately.

July 25, 2025
Unprompted review
Rated 1 out of 5 stars

Very poor...

Very poor.

I am a member of Unite and phoned up to ask for support with a work issue and the lady on the phone could not have been less helpful.

She saw my call as a huge inconvenience to her day and did everything she could to get me off the phone.

She didn't even say goodbye and just put the phone down.

For clarity, I was very polite.

If you are looking for a supportive union, that you can count on when needed, look elsewhere.

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all cost

I unfortunately had a terrible experience with an inexperienced officer who had to keep checking answers to questions, told incorrect information and kept saying how busy he was with other cases. Didn’t give the full attention required to case. Avoid at all cost!

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

The worst organisation in my life that…

The worst organisation in my life that have come across!!! This company sucks the money and life out of their members. They are rude and disrespectful and this is all they way from management down to admin- the management make it ok to behave horribly and that’s why this union is going down the drain!!! The MPs are going to hear about the experience I’ve had and I will ensure that this organization pays for what they’ve put members through!!! Shame on you money sucking vultures!!!!

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

Wish i could give a zero

Wish i could give a zero. I have supported myself. Years of paying subs and when you need the help and support you get none. I am so disappointed with unite and urge people to join another union. Called up to make a complaint and was given an email address and told they will cancel my subscription without my complaint being dealt with first.

July 15, 2025
Unprompted review
Rated 1 out of 5 stars

Bad experience

Hi I have been the member of GMB union from many years when I needed help for minor case they raised so many questions about my membership to avoid the represent the case i recommend everyone think twice before you join i had very bad experiences is waste of money.

February 22, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Service (You Don't Get What You Pay For)

I signed up for Unite, thinking they'd be able to deliver quick employment help if I found myself in a situation where I needed it. I called today only to discover that all they do is pass your details onto someone else who may or may not contact you at an undetermined time. Seriously, folks. This is what paying members get -- nothing. I'm shocked at how awful the system is to receive advice (literally the whole point of your service, Unite).

June 3, 2025
Unprompted review
Rated 1 out of 5 stars

Unresponsive

Once I started my direct debit payments, they were unreachable by phone and they have not responded to any of my emails and written correspondence by snail mail they know I am not happy and that I needed their help and they have not once replied to any of my emails. egardless they kept charging me. The dircet debit was active for 5 months.

July 29, 2024
Unprompted review
Rated 1 out of 5 stars

Waste of time an money

Waste of time and money… they have no power at all .. been member for nearly 20 years , feel like they sold me out to the company when needed the help .. been fighting for nearly 3 years with zero help from Unite .. with private company had to pay got the positive outcome within 2 weeks.. so save your money and when u need help go private..

March 1, 2025
Unprompted review
Rated 1 out of 5 stars

NO REFUND for ex-member's monthly fee

NO REFUND for ex-member's monthly fee. Support workers which make the city does not function (in bins collection). Support Labour which still wants to make money from CCP and do not fight for British values - freedom, democracy.

April 28, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scammers

Absolute scammers. They take your money without anything in return!!! 100% to be avoided. I don't usually leave reviews so please take my word for this!

April 23, 2025
Unprompted review

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