I was pointed in the direction of Up and Running by a family member after complaining of knee pain after longer runs… Sue in Milton Keynes branch was so helpful and knowledgable, giving me advice (who... See more
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Review summary
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The team at the Barnet shop were really helpful, friendly and professional. It took some time to try on a good few shoes and repeatedly going back to the treadmill to ensure a proper fit, but... See more
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I went in-store looking for some new running shoes. I bought my previous ones second hand on vinted but they weren't the best fit and as I increase my mileage I thought I'd invest in some new ones. Ri... See more
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I used to go to central London to buy my trekking/power-walking shoes as in High Barnet there were only brand shops with incompetent and unhelpful staff. I'm CHUFFED this show has opened here now! I f... See more
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Company details
Written by the company
Up & Running is the one-stop independent running specialist retailer in the UK, with 30 plus years of experience. We have helped thousands of runners over the last three decades, head to www.upandrunning.co.uk to see how we can help you! As the UKs biggest independent running retailer we are here to help you achieve your goals.
Contact info
16 Station Parade, HG1 1UE, Harrogate, United Kingdom
- 01423 562 162
- customerservices@upandrunning.co.uk
- www.upandrunning.co.uk
4.9
Excellent
3K reviews
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Replied to 100% of negative reviews
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Reply from Up & Running
Thank you for your feedback, sorry the delivery was slightly slower than expected, this can happen occasionally when shipping to the IOM. If there is anything you would like to add that might have been missed please do email; customerservices@upandrunning.co.uk.
As someone who has only recently…
As someone who has only recently started running, walking into a specialist running shop felt a little intimidating... but the team at Up & Running Oxford couldn't have been more welcoming.
They took the time to understand my history, including previous surgeries and injuries, watched my gait, explained everything in a way that made sense, and helped me find the right pair of trainers without any pressure.
I was genuinely surprised to discover I have a neutral gait (possibly the only neutral thing about me! 😂).
What stood out most wasn't just the expertise, though. We ended up chatting about dogs, dads, football and life in general, which made the whole experience feel relaxed and personal rather than just another shopping trip.
I'm now training for the London Marathon 2027 in my new New Balance trainers and feel confident knowing I'm running in shoes chosen specifically for me.
If you're an experienced runner or, like me, a complete beginner wondering where to start, I'd highly recommend popping into Up & Running Oxford. Brilliant service, knowledgeable staff and genuinely lovely people.
June 17, 2026
Unprompted review
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
Amazing customer service
Amazing customer service and advice to help solve my feet problems . And it's not just about running either . Super helpful for walking , hiking and general foot health
July 4, 2026
Unprompted review
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
Up and Running in Comfort
I was pointed in the direction of Up and Running by a family member after complaining of knee pain after longer runs… Sue in Milton Keynes branch was so helpful and knowledgable, giving me advice (who knew I had been running in trainers that were too small?!) and helping me to stick to my limited budget. I now have a pair of running shoes that feel like air on my feet and I’m looking forward to hitting my progress goals! Thank you ☺️
July 8, 2026
Unprompted review
Reply from Up & Running
We are grateful for your loyalty and support 😊
Great experience
Great experience! Wholeheartedly recommend shipping from smaller suppliers like this. Price was great, shoes are great, service was great, delivery was great. Awesome all around.
June 30, 2026
Reply from Up & Running
We are grateful for your loyalty and support 😊
Highly recommend
Highly recommend, brilliant analysis, everything you need out of a running shop.
July 8, 2026
Unprompted review
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Super Professional and Friendly
The team at the Barnet shop were really helpful, friendly and professional.
It took some time to try on a good few shoes and repeatedly going back to the treadmill to ensure a proper fit, but the team was patient and I never felt rushed or pushed into buying a specific shoe.
After going through about 5 pairs of, I found the right shoe and grabbed a couple pairs of socks.
I wish I had 2 more arms so I could give them 4 thumbs up, way up!
July 2, 2026
Unprompted review
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
No problem with availability regarding…
No problem with availability regarding good delivery and quality item but I need a wide fit shoe and these always seem in short supply at anything like a reduced price.
June 29, 2026
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
100% recommend the Milton Keynes store
Marta in the Milton Keynes store was so friendly and helpful, as were the other 2 ladies in there, Viv and Martine. Nothing was too much trouble and I came out with exactly what I wanted. I will definitely be back! Thanks ladies 😁
July 7, 2026
Unprompted review
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Great advice from the Teddington shop
Great advice from the Teddington shop, as I had been struggling to find a wide-fit trail shoe.
June 29, 2026
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Maeta in the Milton Keynes store…
Maeta in the Milton Keynes store provided an expert and professional service to ensure that I had the correct footwear.
July 7, 2026
Unprompted review
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
I have bought 2 pairs in the last 9…
I have bought 2 pairs in the last 9 months from Up & Running. The service has been spot on. I have no complaints about the quality of the goods also.
I definitely would recommend Up & Running to anyone
June 26, 2026
Unprompted review
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
No where near the service I used to…
No where near the service I used to receive when they were a standalone shop. Not enough staff with deep knowledge and not enough stock.
Such a shame, this shop was always my go-to for gait analysis and running shoes
July 1, 2026
Unprompted review
Reply from Up & Running
Hi Jennifer, thank you for your feedback, sorry you have felt the knowledge has changed. Please can you let us know which store your visited and the address, so we can follow this up. We are keen to make sure all knowledge is up to scratch! Please do email, customerservices@upandrunning.co.uk. Thank You.
Personal service.
Personal service.
Used a good delivery service that made sure the parcel was gender to me and not left on the door step
July 1, 2026
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Super fast delivery and great price
Super fast delivery and great price! Cheapest on the internet. Will definitely use again
July 2, 2026
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Great prices and the best selection of…
Great prices and the best selection of runners - super fast delivery and service ! I would highly recommend
July 1, 2026
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Went to the Shrewsbury store
Went to the Shrewsbury store. The item wasn’t in stock but Annabelle was super helpful. She found the item in a different colour so I could try for size and checked online stock so I could get the colour and size needed. Great trail shoes.
July 1, 2026
Reply from Up & Running
Thank you for taking the time to write to us and let us know! We will be sure to pass this onto the team :)
So glad I decided to go in store
Simon at Up and Running was great, friendly, helpful and very knowledgeable. I was on the fence about whether to visit the store or just order some trainers online. I absolutely made the right call going in. Would 10 out of 10 recommend
July 6, 2026
Unprompted review
Reply from Up & Running
Thank you for taking the time to write to us and let us know! We will be sure to pass this onto the team :)
I was served by SallyAnn today
I was served by SallyAnn today, who was really helpful. SallAnn tested my Gait on the treadmill, and found me a pair of trainers that corrected my overpronation. My London Marathon training is going to be a lot easier now i'm wearing trainers that give my foot the support it needs, and i'm now wearing the correct size!! Thank you!
July 6, 2026
Unprompted review
Reply from Up & Running
Thank you for taking the time to write to us and let us know! We will be sure to pass this onto the team :)
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