I was pointed in the direction of Up and Running by a family member after complaining of knee pain after longer runs… Sue in Milton Keynes branch was so helpful and knowledgable, giving me advice (who... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The team at the Barnet shop were really helpful, friendly and professional. It took some time to try on a good few shoes and repeatedly going back to the treadmill to ensure a proper fit, but... See more
Company replied
I went in-store looking for some new running shoes. I bought my previous ones second hand on vinted but they weren't the best fit and as I increase my mileage I thought I'd invest in some new ones. Ri... See more
Company replied
I used to go to central London to buy my trekking/power-walking shoes as in High Barnet there were only brand shops with incompetent and unhelpful staff. I'm CHUFFED this show has opened here now! I f... See more
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Company details
Written by the company
Up & Running is the one-stop independent running specialist retailer in the UK, with 30 plus years of experience. We have helped thousands of runners over the last three decades, head to www.upandrunning.co.uk to see how we can help you! As the UKs biggest independent running retailer we are here to help you achieve your goals.
Contact info
16 Station Parade, HG1 1UE, Harrogate, United Kingdom
- 01423 562 162
- customerservices@upandrunning.co.uk
- www.upandrunning.co.uk
4.9
Excellent
3K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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100% recommend the Milton Keynes store
Marta in the Milton Keynes store was so friendly and helpful, as were the other 2 ladies in there, Viv and Martine. Nothing was too much trouble and I came out with exactly what I wanted. I will definitely be back! Thanks ladies 😁
July 7, 2026
Unprompted review
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Great advice from the Teddington shop
Great advice from the Teddington shop, as I had been struggling to find a wide-fit trail shoe.
June 29, 2026
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Maeta in the Milton Keynes store…
Maeta in the Milton Keynes store provided an expert and professional service to ensure that I had the correct footwear.
July 7, 2026
Unprompted review
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
I have bought 2 pairs in the last 9…
I have bought 2 pairs in the last 9 months from Up & Running. The service has been spot on. I have no complaints about the quality of the goods also.
I definitely would recommend Up & Running to anyone
June 26, 2026
Unprompted review
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
No where near the service I used to…
No where near the service I used to receive when they were a standalone shop. Not enough staff with deep knowledge and not enough stock.
Such a shame, this shop was always my go-to for gait analysis and running shoes
July 1, 2026
Unprompted review
Reply from Up & Running
Hi Jennifer, thank you for your feedback, sorry you have felt the knowledge has changed. Please can you let us know which store your visited and the address, so we can follow this up. We are keen to make sure all knowledge is up to scratch! Please do email, customerservices@upandrunning.co.uk. Thank You.
Personal service.
Personal service.
Used a good delivery service that made sure the parcel was gender to me and not left on the door step
July 1, 2026
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Super fast delivery and great price
Super fast delivery and great price! Cheapest on the internet. Will definitely use again
July 2, 2026
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Great prices and the best selection of…
Great prices and the best selection of runners - super fast delivery and service ! I would highly recommend
July 1, 2026
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Went to the Shrewsbury store
Went to the Shrewsbury store. The item wasn’t in stock but Annabelle was super helpful. She found the item in a different colour so I could try for size and checked online stock so I could get the colour and size needed. Great trail shoes.
July 1, 2026
Reply from Up & Running
Thank you for taking the time to write to us and let us know! We will be sure to pass this onto the team :)
So glad I decided to go in store
Simon at Up and Running was great, friendly, helpful and very knowledgeable. I was on the fence about whether to visit the store or just order some trainers online. I absolutely made the right call going in. Would 10 out of 10 recommend
July 6, 2026
Unprompted review
Reply from Up & Running
Thank you for taking the time to write to us and let us know! We will be sure to pass this onto the team :)
I was served by SallyAnn today
I was served by SallyAnn today, who was really helpful. SallAnn tested my Gait on the treadmill, and found me a pair of trainers that corrected my overpronation. My London Marathon training is going to be a lot easier now i'm wearing trainers that give my foot the support it needs, and i'm now wearing the correct size!! Thank you!
July 6, 2026
Unprompted review
Reply from Up & Running
Thank you for taking the time to write to us and let us know! We will be sure to pass this onto the team :)
Very impressed by the service
Very impressed by the service. Hannah was very friendly and knowledgable was happy to advise and assist with the purchase would recommend and I would not hesitate to go back for the expert advice and service.
July 6, 2026
Unprompted review
Reply from Up & Running
Thank you for taking the time to write to us and let us know! We will be sure to pass this onto the team :)
Good shop service and unbiased advice…
Good shop service and unbiased advice on which shoes to buy.
June 30, 2026
Reply from Up & Running
Thank you for taking the time to write to us and let us know! We will be sure to pass this onto the team :)
The staff were patient beyond the call…
The staff were patient beyond the call of duty as I hummed and hawed…went away not feeling intimidated, which is always a bonus in a specialist sports shop! Will be back in about 400 miles…
June 30, 2026
Reply from Up & Running
Thank you for taking the time to write to us and let us know! We will be sure to pass this onto the team :)
My first to the Chester shop
My first to the Chester shop - amazing. Expert help and advice whatever stage of running you are at, excellent range of kit, and came away with a great pair of shoes, perfect fit, exactly what I was looking for. Thanks Sarah for spotting what would work best for me !
July 4, 2026
Unprompted review
Reply from Up & Running
Thank you for taking the time to write to us and let us know! We will be sure to pass this onto the team :)
Unbelievable service from start to…
Unbelievable service from start to finish, including going out there way to provide me with advice
June 30, 2026
Reply from Up & Running
Thank you for taking the time to write to us and let us know! We will be sure to pass this onto the team :)
Reply from Up & Running
Thank you for taking the time to write to us and let us know! We will be sure to pass this onto the team :)
Great service
Great service from Rob at the Nottingham store. Really knowledgeable and helpful
July 5, 2026
Unprompted review
Reply from Up & Running
Thank you for taking the time to write to us and let us know! We will be sure to pass this onto the team :)
Fabulous Service
Ordered ASICS Gel Kayano 32’s in Sunny Sizzle. Dispatched almost immediately. Well packaged. Excellent service. Would highly recommend on the back of my experience.
June 29, 2026
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
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