Virgin Media Ireland Reviews 

Switched plan . Engineers came out. TV hasnt worked since. Thats 4 weeks ago. Multiple calls to resolve and still not fixed. It's actually astounding how rubbish this customer service is.

If I could give no stars I would. Horrendous service from the start and 4 months in and its getting worse. Avoid at all cost.

This was, without a doubt, the worst customer experience I've ever encountered. The customer service is appalling. I was promised that my installation would be completed on a specific date, but no one showed up. Despite making multiple phone calls, no one reached out to reschedule or even acknowledge the missed appointment. The lack of communication and accountability is deeply disappointing. I am canceling my contract now as I have 0 confidence in this company.

Virgin Media Player is awful, continuously freezes, shuts down and is out of sync !

They simply tell that my apartment is not listed on their system, even though an access point is established in the apartment and all other apartments on the same floor have connection. No ETA to when I can get my internet installed and it's the only provider available on my building. It sucks to be limited to only one provider.

Worst service provider you will ever come across. Over a month waiting for connection. 3 engineer appointments during normal working hours which means you will need to take time off from work and still no connection. The follow ups are done by yourself, don't expect any communication. There's no customer service so having this type of issues at the start up, forget any issues when you are an actual customer.
Update a manager just called me to tell me that they don't have a date for the next Technician appointment.....

Dreadful recent experience with Virgin Media...8 weeks waiting on Internet installation! Two technician appointments came and went, just didn't turn up with no communication or update after waiting in the house all day for them! Very unreliable and poor customer service if you ring, would not take any responsibility for the no show - just another appointment for 3 weeks away each time! Had no choice but to move to Sky, only installed so can't comment on the reliability of the Internet but at least they turned up when they said they would!

One of worst network . At some points I disabled the automatic debit still due to insufficient fund they use to deduce €10 euroes everything and late charges . One of the worst network . I would never come back to this. Ever again .

Virgin Media staff is unreliable and unsupportive.
The technician service provided by Virgin is also highly unreliable.
They do not stick to their confirmed appointment slots and also no communication.
I am very disappointed in overall Virgin Media customer service experience.

Renew my agreement with virgin meada on 5 June got the new 360 box still have no tv &it's 19 so two weeks they keep saying the same thing they are looking into it descrasfull way to treat costumers totally descusted with them !

Awful Customer Service

Planned to switch from another provider to Virgin Mobile with 8+ contracts. Choosing the plans and getting the contract sent out went smoothly. Delivery of handsets and SIM cards was scheduled and then radio silence. Nothing arrived, no response via email or phone. Multiple questions were ignored via email. 10 days later we eventually got in touch with our rep who told us nothing was in stock. We specifically asked before confirming our terms if all items were in stock and we were told they were. We also stated that we had a deadline to meet for the switch over and we were told this would not be an issue - all lies, incompetence or both. After 10 days we were told that they did not know when the handsets would be available, they didn't know why the SIM cards hadn't been sent. Awful, awful customer service. Poorly trained staff that had no interest in their job. This company is trying to increase their market share in Ireland and they don't even have the skills to secure the customer - shambolic.

Would not recommend that anyone waste their time with these incompetent bunch!

Hi Guys,

Just off the phone with 2 of your agents, Dion ( Sales i think ) and Amy ( Customer Support ).
Unfortunately they couldn't help me with what i needed, as of yet, but they were really nice and friendly to deal with and also got some really good advice off Amy.

Thank you so much guys

I switched to Virgin Media 5 months ago, they lost my details twice, I received 2 modems in the post, last week they finally activated the switch now I have no broadband, they blaming the cable is damaged, which is strange because my previous provider was good up until the switch. Now I have to wait 3-4 more days for an independant technician to come and check the cable. Sort yourselves out Virgin Media. How much longer should a person wait. Teriible service all round.

My virgin broadband went down and we raised a ticket with service team - we were told a service person will attend after 4 days to look at the issue. 4days of downtime in this period of work from home disrupts your day 2 day life. Completely disappointed with the service . Will be looking at alternative service providers

I got a deal from a commercial guy of Virgin Media ensuring me that I was to be sent 2 SIM cards and that I was not to be charged as long as I did not activate them. I have been charged when I did not activate or use it, it was a trap. Seems the SIM cards are activated automatically on arrival and they state the charge is valid while I was ensured several times that was not to happen. That is a theft, and they refuse to refund my money. This company uses dirty strategies to take your money, like lying to you and they do not make themself responsible. It is garbage. Be careful with this company.

Terrible company with predatory pricing.

Every year you to need to call(wait on 45-60min hold) to haggle on price. What other industry works like that?

Then to get their new "special" price(the same as a new customer would get) I need to get fibre. Sure no problem until we realise they send a lad to come drill through the brick on the front of my house. The whole estate is complaining about this(250+ houses). I'm told a manager would reach out which did not happen. Now I am billed at an increased rate since them drilling through my brick/paint/wall is not acceptable - and no one reached out to say the contract sent to my email was no longer valid.

Go with another provider.

We had worst experience with this lot, had perfect tv/wifi before 16th April when they gave us a
"free fibre" upgrade ( worst mistake ever to let them ), since then we lost all our recordings ( minor) then whole thing went down on 25th and it got worse. Each day rudeness upon rudeness of its c/service staff. A webchat that takes hours to even look at your issue or comment. Your phone staff most definitely need retraining especially the young "lady" who more or less told me to take my business elsewhere if I wished. So after 5 days of nothing and umpteen apologies and by the way sorry means zero when you cannot work from home and have exams going on which badly required good wifi and the total run-around that's exactly what we did. Not before I tried 3 times on hold to 1908 to try cancel, the 2nd guy hung up on me after leaving me on hold for 43 minutes. To call themselves a telecommunications company is ridiculous as you do not engage with your customer when things go wrong. At the eleventh hour we finally got what must be the only decent caring employee her name was Sue and she tried her best, listened etc but we told her its too late especially since she also couldn't tell us when or if we would have this sorted. Sue you need to a payrise from VM for showing us that good people do exist. In the end we cancelled the lot including your direct debit. ComReg was also no help as you apparently have to let the company have even more time to mess you around. Vote with your pockets folks and avoid them. A week of stress wasted with Virgin media who clearly have changed tactics now and Customer Service is not one bit important to them. We also got told that someone would call my partner the next day to follow this up and guess what of course they didnt.

Absolutely do not recommend. Horrible. Absolutely horrible. Disconnections all of the time. Pay 60 euro a month and it's still garbage wifi. Do not get virgin media. There are plenty of better internet providers out there.