uplay.it Reviews 

I ordered a book from uplay.it with express shipping and, after more than a week haven't received anything. The tracking number sent doesn't work and customer service doesn't respond to any emails.

All went very well. I ordered Dungeon Degenerates, a somewhat difficult game to find in the EU, and it arrived the next day. The item was listed as "shipped within 24h" and indeed was.

Very good customer Service, delivery and over all very happy, thank you very much!

I couldn't find anyone in the UK selling the Eclipse Second Dawn Game Mat and uplay.it was one of the few places I found that was selling it.
I took a punt and ordered it and was impressed that it they sent out the order very quickly and with tracking.
Unfortunately the delivery took over 2 weeks to arrive but that is no fault of uplay.it, that was down to the courier I expect. I did contact uplay.it whilst the consignment seemed to be stuck somewhere in the Netherlands for over a week. They didn't respond to me so it may have been coincidence but that same day the consignment tracking started updating again showing the parcel was on the move. I'm crediting uplay.it for that and assuming they reached out to the courier to 'unstick' the consignment.
Today the order was delivered to me, well packaged and in perfect condition.
All in all I can't fault uplay.it and would definitely use them again for items I can't find more locally.

Order came fast and was in good condition. Cheap prices

From order (in Italy) to my door(in California USA) in 4 days! Amazing!
Dall'ordine (in Italia) alla mia porta (in California, USA) in 4 giorni! Incredibile!

The game I purchased was sold out, it wasn’t clearly stated on their webpage however it did allowed me to complete purchase.
I tried to contact this unprofessional team in many occasions without any response at all reason why I opened I dispute with my bank for a full refund.
My advice:
Stay away from these people.

I bought a couple of board game from Upay and they send them to a foreign address without any husle. I received the games in good condition according to the communicated deadline. Highly recommended service.

Okay, so this is how it was: on a sleepless night I was giving another try to find an ultra rare out of print Talisman Highland expansion. So, through a norwegian site I have found this one. I was very skeptical, since it was only 23 euros for an OOP board game. But I took that gamble. Next day they actually dispatched my order.
While they didn't respond to my emails / facebook messages, I received my boardgame here in Ukraine, NEW IN BLISTER as described. This is unbelievable luck, my mini-dream came true!
So yeah, great site! Many thanks!

Received my order in 24 hours. Super fast. I read a lot of conflicting reviews online...I just recommend you to give them a phone call and verify if the item of your interest is actually in stock, and how long could it take for the delivery. They're super available for this.

The service was fast and great. The packaging was inadequate, a cardboard sleeve with no bubble wrap. My expensive book arrived damaged, with a significantly dented corner and bent pages.

Ordered a product on 28th February 2025. Product showed as in stock
Payment was taken and nothing has been shipped as of today April 4th.
No responses to any of my emails both internal in the site and the listed contact emails.
This is the second time I have ordered from them and it's gone bad. Last time was two years ago.

Will never deal with this company again, they have terrible customer support yet are quick to take your money and leave you hanging.

1.) Didn't get 2/3 of my items as advertised by the site in my order. Two Items got cancelled even though they are listed as -IN STOCK- or were at the time of my ordering.

2.) I had received an e-mail saying they had in error got an extra item of the one I had already in my order, and they got rid of both of my copies which I presume instead were to give to someone else. I KNOW this because of an earlier conversation stating I got 2 of the items (one of which was the item they had an extra copy of), then a week later I was down to 1/3 of the different items, how did I have something then suddenly did not??

3.) Had to pay extra for UPS shipping even though none of that was mentioned beforehand what was the first shipping I paid for??.

4.) Verrrrrrrryyy slllloooooowww. I ordered this more than a month ago and limited number of the items I paid for, it's only in transit now. During this month it wasn't in transit it just sat in limbo, while we had horrible back and forth ignoring my concerns and requests.

5.) Didn't take any of my suggestions to compensate for missing items....just ignored my suggestions and by chance started losing items that were confirmed as there. This a rehash of what I said earlier.

6.) Didn't acknowledge or respond to any of my e-mail concerns directly and I had to practically beg for them to ship it.

7.) refunds for the missing items weren't by any means quick, I'm still waiting.

This is 100% truth, and is NOT harsh. I gave them many opportunities to try and correct things and it fell on deaf ears. I even translated it into Italian thinking it was a language barrier and it didn't help anything. I'm normally patient but this tried mine.

I WILL NEVER buy from this store again. Lesson learned.

Scammers not responding to emails, calls, or Facebook messages after ordering 3 months ago and not receiving my parcel.

Overall not bad! Some harsh reviews on here, not most professional customer service but they still answered my emails and shipped with relatively good speed. Definitely don’t think some of these reviews are fair! They are just a small company doing the best they can was my impression. Would use again but with caution regarding supply times as when I ordered something the wait time for one of the items increased indefinitely as they are having trouble with the supplier. Overall though not a bad experience, just some stress they need to improve which I’m sure there are trying to👍. Plus the game I bought was 20 euro cheaper than Amazon!

I ordered something from them in December. It's now February and I haven't received what I ordered, and they have not replied to any of my emails.

It's a scam site.

False stock! No email response! I had to call in order to get a refund. A month had passed from the order and there was no excuse of why they didn't find my order and why the product wasn't available any longer. After my call the refund was fast. The didn't see my order or my email, or my communication through their site or via Facebook. I don't know what they are doing, but this is not how you do business.

i ordered an item almost two weeks ago and since then i never heard from them, a confirmation email, a message. i tried to contact the six times with email and phone call but they are like a ghost.

Purchased a product that should have arrived in 3/7 days. Ordered on the 2nd, to date on the 15th no package has yet been delivered. In the previous days, I tried to contact the customer service, however this is non-existent.
I tried to use the "contact me" system on the site, to ask for information on the order, however I guess it's fake. Normally, one would also expect a copy of the request for assistance on their email, which never arrived, just like the eventual response. At this point, looking at the contact section of the site, it is declared an online chat, but is not present in any section of the site itself (at this point I started to doubt). I try to contact via the telephone number made available, however (coincidentally) there is no way to get an answer either, as the answering machine is always active (any time, any day). Following multiple failed attempts to contact them on the services they "offered" (for a "faster response" according to them), I sent an email to both of the two shown on the site (one for orders and one for information) to ask for cancellation and refund of the order. Needless to say, I did not receive a response this time either, even though their declared 24 hours were exceeded.
Furthermore, on the "terms and conditions" page of the site, in the "payments" section it is stated that the payment of an order would be processed by PayPal, but this is not true. This statement is false. During the payment phase, there is no option to pay via PayPal. So, unfortunately, the only way to "receive" assistance is to contact the fake customer service of the website. I do not understand how this e-shop is still standing.