UPS Danmark 

The usual. Waited home all day, then received a message they tried to deliver it but couldn't. Now I have to go pick it up myself. Fun times.

I was promised a delivery at my home between 1100-1400. I was sitting working at my terrace door all day looking down at my entrance to the garden....but of course they never came!! I even paid extra for the delivery to be sure that I would get it on time. Then I got a message telling me that I could pick up the parcel at one of there delivery points. I went to the delivery point to find out that it was closed.....6 hours before it should????
I´m puzzled how this company can keep scaming there deliveries!?!? I will as far as it is in my will, never use UPS!!!

Got a messagw about the visit which didnt happen

A courier company that doesn’t deliver as they are paid to do.
I have just received a message telling me my parcel is at a pick up point since no one was home…
Well I’m off duty this week and have been home all day doing a little cleaning…
It’s the same every single time and I normally stay clear of UPS but unfortunately that isn’t always possible.
They don’t deserve any starts at all!

Keep saying my package will arrive today, but doesn’t do.

Every single time I am expecting anything from a UPS carrier, they do not even attempt to deliver it to my address.

I receive an SMS asking me to confirm if I would like it delivered to my home, and I say yes. Several days later, I receive an email saying that the delivery was unsuccessful because nobody was home.

WE HAVE BEEN REMODELLING A ROOM NEXT TO THE FRONT DOOR FOR 2 WEEKS. There has ALWAYS been somebody home, but no UPS truck even comes close to our home. Every single time, UPS drivers don't bother to do their job and choose instead to leave the parcels at a place on the other side of town, which is at least a 30 minute walk.

It is astonishing that this service is so bad and has been allowed to continue. Based on other reviews on Trustpilot, this is extremely common. How is it possible that a company can take money from customers and repeatedly and fragrantly not fulfill the service for which they're being paid?

If you are a business, I cannot recommend strongly enough that you use somebody other than UPS. Attaching packages to the legs of pigeons and letting them go would probably have a better chance of them reaching the recipients.

First of all I sent a package via PayPal, UPS claims I haven’t paid even though PayPal verifies this but there’s nothing I can do against a multi millionaire company NOTHING, so I have to pay for the package two times!!! And not only that I have to pay an extra fee for not typing to correct weight which is the biggest lie of all time! You can clearly calculate what’s in the package which equals 2.2KG they claim it was 5KG!?!! NEVER USE UPS!!! Use Fedex DHL etc NOT UPS

UPS, clearly cannot bother to provide deliver-to-door service, as I paid for!
Thank you for scamming me.

DO NOT DO BUSINESS with UPS. They claim to have attempted delivery while no one rang my bell or knocked on my door.

I called them and I was told the delivery guy rang on the wrong bell which is an obvious lie.

I'm now being told to wait home again tomorrow. 🤦🏿 A total waste of my time!!!

UPS pretended to come to my house twice to deliver a package and then eventually dropped it off at a pick-up point that's a 20 minute walk from my home. This process took 2 weeks.
But what really makes me mad is that at the same time, they had another package for me. They never even put on a show off trying do deliver it and, surprise surprise, that one won't get delivered to a pick up location. After holding on to it for 2 weeks, UPS is just simply returning it to the sender.
And there is no way for me to fix this, even the chat robots disconnect when I try to get information and their webpage asks for an info number that I never received.

Your drivers obviously hate their job so much. I have been home two days in a row waiting for your courier to deliver my package as on your website the shipment time kept changing. The delivery time was 11:45 to 3:45. Not only the courier showed up at 16:01 when I wasn’t home but he also didn’t even bother to call me even though he was late for 16 minutes. Later, he promised to come between 7-8 PM and still he didn’t show up. What a joke of a company. You are worse than Post Nord

Why do the UPS drivers claim to have stopped by with your parcel when in fact they have actually made NO attempt whatsoever at delivery?

No knock on the door, no doorbell ring, no giant UPS truck in the parking lot directly out your front window. And yet somehow they have mysteriously stopped by and you just missed them... Ha, please...

It is now to the point where I will make every attempt to not do business with a company if they cannot offer another shipping option than UPS.

they put my more than40 packages on the street (the street is only 1.5 width) and covered all my shop front door and all the path. People can’t even walk through.
I tried to ask them put these packages in front of my back door and there is a huge parking area. They just say no. I tried to carry some inside but there are too much. Then I ask put them to my back door again, they just say no.then they say I will choose them in front of my store and cover all the road and road ,otherwise they will bring them back) After I reject to sign I received all these packages(I only had some of them). They trying to threaten me call the police because I illegally take packages…what a f! But police expressed they dont want to care these stuff. And he told his boss I don’t want packages.
Dato for oplevelse: 09. maj 2023

I was waiting outside my apartment because I've had issues with UPS before. No driver had been to my address with the parcel, when I got an update THAT I WAS NOT AT HOME WHEN THEY TRIED TO DELIVER MY PARCEL. Now it'll be delivered at an access point. How are companies still using UPS for parcel delivery?

I swear I ordered from Sweden the country next door I ordered around 2am during the night, I get a text saying the shop shipped since I spent the night and day that day awake , I get the shipping info from the company and now UPS in the late morning, and the same day 24 hrs time, and it's here they were 3mins late, but to my door and one thier web page they jave time frame when you packaged is going to be there, they were only 3mins late I waited outside my door for them, and they walk right up to me , I signed and thar was it. 24hrs time, from Sweden to me, that is the fastest I have ever seen, with a Web page that has time frame to know when to be home too.

I have never had any bad experiences with UPS. Always been great customer service and fast delivery in the Aalborg area.

How is this possible?

I change the delivery to Leave at door, and they don't do it. They just say that they tried delivering but the tried nothing. 6(!!) delivery attempts and useless support.
Now it said that it was available at a UPS access point so I fetched a trailer etc. to pick up the big package, but guess what? The package was not there !

Never tried anything like this before.

Both their delivery people and their computer system is completely useless.

See for yourself: 1Z08W9706800021884

I received packages from both Postnord and GLS meanwhile.

Absolutely terrible delivery service.They have never successfully delivered a package to my apartment (out of at least 5-6 packages).

Just the latest example: Knowing that, I have explicitly answered to your sms that I do NOT want this package delivered to my apartment, but to another specific delivery point instead. Nevertheless, your driver tries to deliver a package to my apartment, and when I open the gate, he doesn't even try to come in. Instead, he marks the delivery as unsuccessful. I literally see the guy on the street but he doesn't come in, and now my package is somewhere on hold and I have no idea when and where I will be able to pick it up.

This happens two times in two days (for two different packages) - I see guys on the street but they don't come up to the apartment. The only reason I am using UPS for delivery is because it was the only option on the seller's website, otherwise I would never use this terrible service again.

Waited in all day for a package. Got the good old "you weren't home". I'm housebound and haven't been out of my apartment all month, let alone that day. The person at customer service was very kind and said they'd rearrange delivery for the same day. I then got a call from a passive-aggressive person who said he'd checked the drivers GPS and he had been there. After arguing for redelivery, he said it would be an additional two days. Useless service.