UPS Danmark 

1. Package was damaged
2. Home delivery was ordered. But the package was delivered to the package point with no reason. I was at home and there was no call to the door or phone.

Poor service overall.

Zero stars. UPS is a useless service ! They cheat and charge more than you are suppose to be charged for. They don’t pay your money back. They don’t understand you. They let you on hold and let you wait on the phone. Furthermore they answer you with the same mail over and over again. They don’t listen to you they just write: “we will fully close invoice”. ??? They don’t read your mails.
I paid a diff. Amount to they driver and they have written and calculated a different amount.
Their saying and mails does not make sense!
Pls close your company it is useless. And you cheat!!!

They dont even deserve stars. My parcel from china was hold in customs. After i paid the custom agency, i didnt hear anything. I still have not yet recieved my parcel. I only got one thing, a bill! I called ups and asked about the bill. Lucky i did, cause it was a warehouse bill. And as I got explained, the parcel had nerver been in the warehouse. It was being hold by customs. So they wrote taht, they would erase the bill and even wrote thay I could forget about.
Then suddenly i got a letter saying i owe them money and if i dont pay the bill by ten days, it will be at the inkasso. I explained the situation to ups by mail, cause they dont pick up the phone, ever. But they are so in incompetent in their answer. They wrote that, i should have a look at the bill again. Dont ever trust UPS.

WORST CUSTOMER EXPERIENCE EVER.

EFFECTIVELY STOLE OUR 8000$ package!

After 100's of emails back and forth, being lied to in every email, sending all relevant papers for customs release, we conclude that our package has been stolen by UPS.

DO NOT, EVER, UNDER ANY CIRCUMSTANCES USE UPS TO SEND ANYTHING TO TURKEY OR ANYWHERE NEAR.

UPS DK just forwards us to UPS Turkey, where a bunch of non-english understanding people work and tell us lies.

I paid double the price compare with PostNord. They promised to deliver in 2-4 days. It was important. tomorrow it's been 10 days!!! and the package is still with the status On the way. So poor service. Actually, I regret now I didn't check Trustpilot before choosing UPS

UPS is the worst delivery company ever and 0* would be more than enough to rate it! Awful experience!
Had a parcel delivered from Stefanel in Milano, Italy to Copenhagen, Denmark, unfortunately with UPS. First of all, I haven't received any notification that the parcel arrived at the pick-up point (an UPS Access Point), I has to call Stefanel Customer Service in order to find out. The item I had purchased was not what I expected and I had to return it.
I placed the return label on the parcel and took it back to the same UPS Access Point I retrived it from, it has finally been scanned (after 'N' tries since the UPS app was not working) and I received a confirmation sms with a link to track the parcel. This was on February 12th, 2023. Today, February 24th, the parcel is still on the way and it hasn't reached Milano yet. There is no way to find out where the parcel actually is on the way. I'm speaking about sending it from Copenhagen to Milano, not to the moon!
Tracking no. 1Z7ER0269111152743.
If it would had been possible to return the parcel with a serious delivery company and not with UPS (Useless Parcel Service), it would have reached the destination max. a week later.

No notice that they have attempted delivery, yet they invoiced me 254 DKK, 154 of which were just their administration charges, without having handed me over my package. 3 weeks on I have no idea where the package even is.

The receiver was not available for delivery. We'll make a second attempt the next business day.

Vi har været to personer hjemme på tidspunktet og der er INGEN, der har ringet på.

I will never buy from a webshop that uses ups ever again. Every time without exeption, they state delivery attempt failed due to recipient not available, even though we are home all day to wait for this package.

"Customer was not available when UPS attempted delivery"
Var hjemme hele dagen og der var bestemt ikke noget forsøg på at levere

They didn't deliver at my place cause "I was not available when they passed by".
What a bunch of liars! I was home THE WHOLE day and nobody passed by. Especially not at the time they say they did.

I swear there is ALWAYS some problem when dealing with UPS.

UPS is just swindel. also proven to be swindel by danish national TV. UPS fake that they have tried to deliver at the address and leave it at the pickup point instead. We just experience the same we were right next to our frontdoor at the faked time of delivery but no UPS. So today I had to drive to the pickup point to get my packaged. I will ask time if you if you use UPS I will find a different place to buy my things

First delivery failed as claimed no address to deliver to ????. Contacted call centre who confirmed my address??? Gave my mobile in case probs.
Next email said was delayed due to destination change. Anyway next attempt failed nobody at home ???? In all day, 3 people, received parcel frome Amazon, and one via Hermes.
Today UPS. driver claimed nobody at home.
I was checking on delivery update, it stated that that no one in timed about 5 mins previously. So chased via Call centre, checked details including address etc. All correct. Centre Agent called depot. She then checked my mobile again... advising that someone from Depot would call straight back to sort delivery out, with view to it being relelivered today.
2 hours later nothing..... 😒

It is not always that bad. There is one postman in our city who is so dedicated that he even would like to try the other round in the evening if the delivery failed at the daytime. It is so lucky to have such great postman who will provide the best service to us.

Completely useless company. Was waiting a full day for a delivery promised for January 11th. Package never showed up. (and status did not change in app/track and trace) package was delivered today. Front door step in a massive rainstorm. No signature, just left there.

Before they deliver my package to someone in another commune. Than they don't give any explanation why it happened. They brought my package after 10 and more days with the food inside that has expired in the midtime and they don't even offer any excuse, refund and remborse. They have a fax number! How many ages ago? but not an email where to contact them. They don't have any customer service at all, never seen something so poor as them. And I can continue for hours.

Horrible service!!!!

I will never buy from a webshop that uses UPS ever again. Every time, without exeption, they state delivery attempt failed due to recipient not available, even though we are home all day to wait for this package. Today, I was noticing tracking info saying the driver needed some security access to be able to deliver at my house. Worst excuse ever. You should be ashamed of yourself. Service from this company is non-existent! What's the point if customers always have to drive somewhere to pick it up, because your lazy drivers don't even attempt to deliver anything!

This is the second time im home all day and yet I still get a message that says that they couldn't deliver the package cause "no one was home". Never going to buy anything that partner with UPS again

Every single time I make sure I'm home to receive my package, every time I get a message instead that they didn't find me home, without ever trying to even ring the doorbell. I'm tired of this.

UPS, pay your drivers a proper wage and give them better working conditions, so that they have a reason to do their jobs well. Thanks.