UPS Danmark 

Tony, our UPS guy, picks up multiple packages from our company weekly and delivers running blades for amputees worldwide. Every time he picks up a package, we make a small video for our customers letting them know that their blade is on its way. Our customers love Tony, and we do as well. Thank you for being who you are, Tony. Best regards, Lasse, CEO and Founder of Levitate

They said that they tried to deliver the package for 2 times and I was always home.
Other companies can deliver the packages, why this company cannot deliver the packs? The workers are so bad or the company cannot train workers and give them the right conditions?

UPS didn't deliver my package and then lost it... Almost a month ago and still no info from UPS

They don't deliver home even that you pay for it and you are home. They don't even try. Just saw literatelly from my window and he didn't even finish parking. He stop for a second and drive. And then you got the message as you wasn't home when they tired to deliver the parcel. UACCEPTABEL! DON'T CHOOSE THEM!

A package supposed to be delivered to my home address today between 9:15 and13:13 acc to message from UPS. UPS never came by and now I can see that I have to pick up my package at Access Point. Really bad service it is outrageous.
Fik sms at UPS forsøgte igen. Ikke rigtig idet jeg var hjemme. Elendig service

UPS have failed badly this time. My parcel was collected from me on Monday 12th December, international delivery for 16th. I also paid for guaranteed delivery. All paperwork handed to collection driver. 10 days later my parcel was still in Warrington. UPS claiming it had no paperwork. So the driver lost it then,as I have cctv showing him with it. And according to the GDPR law, in my eyes that’s a massive fail. After a few phone calls and a number of emails, my parcel was located and they managed to reprint paperwork. I was told that they would get my parcel out for next day delivery. Vlad at Warrington lied to me. This phone call was Tuesday this week. As of this morning , my parcel was still in the uk. I’ve used UPS a number of times in the past and NEVER had this experience. Badly let down by a reputable company who I will probably NEVER use again

4 times in a row, UPS have not delivered a package to my house, but claimed "I wasn't in". The last 3 times, I literally saw the van outside and was at home working quietly. Not once have they rung the bell or tried to call.

They then deliver it to a package shop 2 km away. Customer service was also no help. They had no explanation as to why the drivers never bother to get out of their van, and suggested I in the future "write a note and leave it downstairs stating we are in". HOW DOES THAT HELP IF THEY DON'T BOTHER TO RING THE BUZZER.

they always say that you were not at home. Not even a single effort to deliver to your front door. I wish companies would stop using them for deliveries.

The driver lied about I was not at home, but I was at home for two days waiting for the package!!! They are just being lazy not to send the package to the address.

I know that there are many complaints about UPS but I had a good experience that I would like to share.
Recently I was expecting to pick up a package at Frederiksvaerk’s Access Point. My Tracking link with UPS showed that the package has been delivered to the Access Point. When I went to collect my package, the Access Point said NO package. So, I called UPS customer service and Chris was very helpful, took down all my details and said someone would call me later to take the case further.
Giorgio from UPS Glostrup called within 2 hours and confirmed that the Access Point had received my package and they even scanned it. He also gave some advice on what next to do. Next day, I went to Access Point again and this time, they handed me my package.
I would like to thank Chris and Giorgio for being responsible staff. In every company there are good and bad staff, and I think I was lucky to have connected with two good UPS staff.
Choi

The worst parcel service in Denmark, I have had 2 parcels delivered by UPS in the past 2 months and on both occasions I was at home but UPS still decide to leave the parcel at a pickup center over 2km away. I really hope companies see these negative reviews and stop using the services of this company.

Super fast.
The delivery man had very good manner, polite and kind.
The parcel can be easily tracked on the web site.
High standard quality.

I wonder how a company with such a bad performance and reviews is still in business. I paid for a next day delivery service and after 5 days the parcel has not been delivered yet.

Wanted to allow the driver to place my parcel at my garage.
Website keeps reporting "error", when trying to fill out the delivery form. Tried on 3 different computers/devices and all browsers over 2 days - same error.

Calling delivery support phone with no luck. The phone number is taken out of service.

Calling customer support - they tell me to call technical support.

Calling customer support - they tell me, that the site is having a few issues. And they can't help me with adding a note to the driver, so he can place the parcel at my garage.

Completely useless - never again!

Wrote "couldn't catch you" even though I was home all day

Stop using UPS in Denmark.
I will not buy any products anymore teaming up with UPS.
Its completly bad and not useable.
I would have writen this years ago but as you know, you move on and think its waste of time.
But no more...
UPS never delivery at home, Even if I anser there sms with an adress aso
UPS never contact you when the packet is deliverede. Even when I updated all information on My UPS profile. Many times
UPS deliver My packet loooong away from My home at places thats never open.

Its awfull service when you call their costumer service.

Please stop using UPS in Denmark

Outstanding performance today - thanks for fast response, walking the extra mile and making delivery happen Søren (driver) and team (back-office). Fantastic customer service!

WORST SERVICE EVER! I was supposed to receive one package 2 weeks ago, delayed because when I was sitting home waiting for the delivery guy to show up they decided to write that the package was not accepted by the receiver (me) a huge LIE, and they have send it back to the shipper( in Italy). Second box coming always from Italy, the shipper paid for the fast delivery, as soon as the box was out for delivery in Denmark in Aalborg, it is notified as damaged! You guys should consider to do another job, or change employees, this service it's just unacceptable in 2022, wake up!

Bad service. Went to pick up package, shop was closed. Went back later and delivery had been changed to another pakkeshop. Went there, and they no longer did packages, had to go back to the original shop, and got my package. Little wonder that ups has bad ratings on Trustpilot.
Ivan

They lied about delivering my parcel, and told me I was not home, when I stayed home all day to wait for the parcel. Horrible company, chose anyone but them to deliver your parcels