UPS Danmark 

Good Service. Was very flexible and picked up the package at different location after I made a mistake on the paperwork.
Thank you.

Courier lied about dropping off my package. I had taken the whole day from home to be able to receive it, and how they're dropping it off at a location that is only open from 11-16, meaning I have to take another day from home to get it. What a useless service, it'd almost been better if I just went to the Netherlands to pick it up myself...

Received a notice saying my parcel would be delivered between x P.M-y P.M. Stayed home the entire time. Door bell never rang. Then got notice saying that it had been dropped to a service point. Went to the service point. Shop can't find it. Called customer service. Told me it would instead be dropped there by z P.M. Went back to shop around z P.M. Shop owner still can't find it, although UPS website showed the parcel was signed for by them. Shop keeper just told me: 'your parcel is lost. We signed for everything and don't really have time to check it'. But that is not my problem, is it? Unbelievably unimaginable horrendous service.

Utrolig dårlig information om forsendelse. Endnu ingen leveringstidspunkt.
Pakke rotere rundt i Køln og kommer ingen steder.
1Z88X1576845514389
13 Jul 2022
07:39
Import Scan
Koeln, Germany
UPS
13 Jul 2022
02:54
Warehouse Scan
Koeln, Germany
UPS
12 Jul 2022
21:18
Import Scan
Koeln, Germany
UPS
12 Jul 2022
02:55
Warehouse Scan
Koeln, Germany
UPS
12 Jul 2022
02:17
Import Scan
Koeln, Germany
UPS
11 Jul 2022
22:48
Import Scan
Koeln, Germany
UPS
10 Jul 2022
23:10
Warehouse Scan
Koeln, Germany
UPS
10 Jul 2022
18:36
Your package is pending release from a Government Agency. Once they release it, your package will be on its way. UPS
09 Jul 2022
03:08
Warehouse Scan
Koeln, Germany
UPS
08 Jul 2022
23:47
Import Scan
Koeln, Germany
UPS
08 Jul 2022
15:58
Arrived at Facility
Koeln, Germany
UPS
08 Jul 2022
08:26
Your package is pending release from a Government Agency. Once they release it, your package will be on its way.
Koeln, Germany
UPS
08 Jul 2022
05:07
Your package is pending release from a Government Agency. Once they release it, your package will be on its way. UPS
08 Jul 2022
02:34
Your package has cleared customs and is on the way. UPS
07 Jul 2022
21:58
Export Scan
Arlesheim, Switzerland
UPS
07 Jul 2022
13:59
Shipper created a label, UPS has not received the package yet.
Switzerland

Have been all day home due to sickness, and getting the message sayinh I have to take the package from some drop point, because nobody was at home when they tried to deliver.
Its a carpet I suppost to get, thats why I paid for delivery home, otherwise I dont have how to bring it since I dont have a car!!!
🤯🤬

Worst experience ever!!!

Took the day off to receive my package at home because it was needed for the same night. In fact we were two persons at home the whole day and no one showed up to deliver the package and I was informed by UPS "Customer was not available when UPS attempted delivery. Will deliver to a nearby UPS Access Point™ for customer pick up". How can you even run a business with this level of service?! I called customer service to sort this out and they hung up on me...... Wauw. Now I have the struggle to get the package even though I paid for home delivery service, and I won't get it in time. If you are paying your drivers too little to get out of the car and ring the door bell please raise their salaries. Meanwhile I will use anything else than UPS.

My parcel shows delivered, but it is not at the parcel shop. I have lost the entire morning trying to solve this problem. It looks like it is impossible. I've been talking to robots again and again! When I finally can talk to them on phone, they just sent a link to my email, that takes me back to the beginning. Endless looping.

A week after receiving the package they still can't say when it will be delivered or where the parcel currently is.
Horrible customer service, where you have to talk to a robot and wait 10 minutes to get to customer service.
Will look for another forwarding solution in the future.

I ordered a product imported from China at a price of 700kr. It was delivered by UPS. And UPS sent me the documents. The import duty charged was 1245kr. Wrong to edit the document to make a new one. Because of the Danish import law, the import tax is 38% and UPS has made a false document. Make an import tax invoice that exceeds the legal limit. The actual product price which is higher than what I actually ordered from China. So I have gathered all the receipt documents. They tried to deliver me the wrong document 3 times and they didn't correct it. And in the last document UPS asked to pay 365kr import tax. I already paid. Now UPS refuses to deliver and contacted me to original transport company. And UPS has stated in detail that I refuse to accept the goods. Even though I have already paid the import tax, the company has the payment slip but they are not responsible. Agree to edit. While UPS is liable for lost products and I gave UPS company import tax invoice and emailed them more than 15 times and now UPS loses product and does not refund import tax to Me. It is the most fraudulent and irresponsible shipping company. Please do not use this transport. I have all the documents. The company has submitted the assignment to the company's lawyer to take legal action. Very very bad i give 0% bad UPS.

simple, not good, lacks information don't send updates so many alternative services that do a far superior job stop using UPS.

Horribel service. My package is tjecked in a store that dident have it and UPS will not help to find out where they have left my package!!! I will never use a firm that have UPS to deliver packages again

Delivered one day earlier than planned without notice and the delivery guy was rude

UPS is systematically cheating people I was at their headquarters in Glostrup an employer help me weigh the package and everything and then after sometime they sent me another bill claiming their was a "mistake" when I went back I could see the employer was frustrated and told me it's a common problem he said don't pay it we already measured everything and this is the price we agreed on

WARNING! NEVER USE UPS AS A COURIOR!

0 stars out of 5

This is a true and very sad story about UPS Denmark. I work as a film producer so I’ve been ordering costumes (3 jackets) through eBay. The company behind the jackets is located in Pakistan. Order confirmed March 10 and the 3 items is being send to Denmark. March 25 the seller tells me that my package has arrived to UPS Denmark warehouse in Glostrup.

No notifications, no emails what so ever from UPS. I am calling UPS customer service and we agree on a pick up point close to my company. UPS promise me that the deliverance will be within a few days. Nothing happens. So I call UPS again. Nothing happens. And again. Nothing happens.

The seller tells me, that UPS will return the package to Pakistan, if I don’t contatct UPS Denmark. But I already did. Several times. UPS customer service keeps telling me, that the package is on the way. I’ve been tracking the package from the beginning, and for almost 3 weeks, the package has been located at the UPS warehouse in Glostrup, Denmark. (Approx. 25 km from my address).

So, in the tracking system I finally get a message that the package now is being returned to the seller in Pakistan. I react by calling UPS customer service again. This time an UPS employee promised me that they would hold back my package. I’m beginning to feel hopeful. After our conversation, he sends me an email, confirming that my package will be hold back in Denmark.

This is what UPS wrote to me April 4:

Dear Mr Jensen,

We received your case through UPS customer service and we wanted to inform you that we already stopped the return to the shipper, and we will wait until the Import Area's response to let you know how to proceed.

We apologize for the inconvenience this may cause you. We will be back with more information about it soon.
Please, do not hesitate to contact us to 3525-8080 if you have any doubts or suggest.

Best regards,
UPS Denmark Glostrup Center

Now, one day after, April 5, I just spoke to UPS customer service again! This time they told me, that the package already was send back to the seller in Pakistan. No explanation. No excuse. No empathy. The UPS employee couldn’t tell anything. In a cynical way UPS made me feel that it was my mistake.

Conclusion: UPS is a lying, unprofessional courier company with a very bad customer service.

DO NOT USE UPS EVER!

Worse Parcel Service Ever!
UPS deserves less than 0 rating.
Customer Service is terrible, I was still talking and the Customer Service said that I should go ahead and complain to the sender of the parcel and then hang up on me.
Called again and was able to talk with a more pleasant Costumer Service who then contacted the depot, who couldn’t solve the problem anyway. They are just all useless, there is absolutely no service at all...

Their driver is a liar, claimed attempted delivery, but no one home, when told that we were home waiting for the package the whole day, the driver changed his story to “he wasn’t sure if his car is able to drive to our address. Trucks, and enormously huge garbage trucks are able to drive to our address, so this claim about not possible to drive to our address is a totally compete lie.
This driver have my Phone number, so there’s no reason why he couldn’t call me to ask if it’s possible to drive to our address.
It’s obvious that this driver didn’t want to deliver the parcel because, it’s a Friday and he wanted to go home early and have his weekend off already.
I waited for the parcel the whole day, and now will have to wait till Monday to get it delivered.
There’s other things that one have to do aside from waiting when the UPS driver finally decides to deliver a Package.

UPS should not send out emails of expected delivery date, and have you wait and waste your whole day and then the driver just decide not to deliver. That’s totally unacceptable.

A UPS driver also just left a parcel which needs a signature on the door and then falsify document and wrote down a name of someone allegedly receiving the parcel.
I reckon he copied the name from our mailbox.
This is fraud and illegal to sign for someone without the consent of the person you’re signing for!!!

Do not use UPS and pay for their non existent service.
I will never use and pay for UPS, there are other better options around with better service as well as better customer service.
It’s a shame that I don’t have control of the senders of the packages that I receive, but will surely give them feedbacks on how UPS is delivering their packages.

Your delivery drivers are so LAZZZZZYYYY. They will NOT deliver the items to the address entered on the receipt and instead deliver it to the address that is convenient to them. They will even notify you 3 or a few days before the expected delivery date that they already drop your item on the parcel shop which is NOT what you want and not what you intended.
If by any chance you have an item that is delivered by UPS, CANCEL it right away.
You order online because its convenient and you choose the address that is convenient to you. If I have known that they don't want it to deliver to the address I specified I would never do business with them.
They haven't even considered how about those disabled, who cannot travel that easy and needs a lot of work in order to travel. You are a BURDEN rather than a help at all.

UPS sent me a mail (My Choice) to click on a link to sign for delivery of a parcel. I tried 20 times to do it but the system reacted by stating there is a technical problem and invited me to try later. Today I gave up on it and called customer support instead. First I was told to call a different no. for Technical Support. I called, but they only answered by a prerecorded message with no option to have a conversation. The call ended automatically. I then called back to customer service about it. They said the no. was correct and I should try again. I called again then. Now Tech. Support cared to answer their phone. I was told that I could not sign online for the parcel. Perhaps with My Choice service (which I have). But probably not. I asked why UPS sends me mail with link to make online signing. They have no explanation for that. I must say this is absurd. An awful awful waste of my time. The poorest imaginable way to treat a customer. Shape up!

Unbelievably bad service. Repeatedly, UPS says they are delivering to my address and no one is home. We are always home. We have cameras everywhere AND I have submitted a form on their own website to tell them to just LEAVE the package, with no signature. The cameras show that they have never been here. Despite repeated complaints to them - and promises by them to fix the problem and DELIVER the packages - they continue to fail to do so. Over and over. Their customer support person is nice - but UPS fails to deliver. Literally!

I live on the country, with a window facing the driveway. I see no UPS driver and no one definitely tried to knock on the front door as I have three dogs that would've started barking if so. Yet I still recieve a message stating no one was home at the time of delivery. Called support to make sure it wouldn't be the same scenario the following day, otherwise I'd prefer to pick it up myself. He wasn't of much help though, suggesting I could pick it up at a city that's over 2h drive from where I live (this is Denmark by the way, so 2h drive is basically opposite end of the country). Definitely can't recommend this company, unfortunately I didn't have a choice with my order, otherwise I would've chosen any other company, knowing the terrible reputation UPS has

Has drivers who do not know how to use a door bell or just push the door (which was opened) or call. Supporter on the phone are of no use. I called 3 times and got 3 different delivery time frame, the driver was around the corner, and they could not get in touch with him / her. Promised the package would be delivered the next day, but it is not. My package is now delayed of 3 days, because of UPS incompetence. According to them, I need to call the sender to ask where my package is. There is no other way to get in touch, try to complain. The supporter literally answered : please go ahead to me saying : if I cannot contact a supervisor, I will go ahead and post bad reviews on social media. So here I am - following their suggestions.