Upskilled Reviews 

890
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally supportive, knowledgeable, and always available to assist. Many highlight the excellent customer service and user experience, noting the engaging course content and flexible, self-paced study options. People appreciate the personalized guidance and one-on-one mentoring, making their learning journey manageable and enjoyable. While some customers initially found aspects challenging, consistent support and encouragement helped them overcome these hurdles. Reviewers often felt motivated and reassured, successfully progressing through their studies thanks to the dedicated assistance provided.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding their learning journey... See more

Customer service

Reviewers highlight positive aspects of customer service, with many customers expressing satisfaction with... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professional and supportive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The resources provided are high quality and there is always available support. I am particular grateful for my assigned Trainer - Joshua Hubbard. He has been extremely supportive and always availabl... See more

Rated 5 out of 5 stars

I have completed my course Certificate 3 Business administration with Zaiba, I appreciated much about her sincerity to help me complete my course by one-on-one session, draft reviewed, encouragem... See more

Rated 5 out of 5 stars

I have just completed the Diploma of Counselling through Upskilled and was really happy with the course. It was interesting, varied and I thoroughly enjoyed all the learning content. My trainer Ronn... See more

Rated 5 out of 5 stars

I have just completed a certificate lll in Individual Support ( Ageing, Home and Community) to upgrade my skills in my role as a support worker. By doing this course through Upskilled I can now help m... See more


Company details

  1. College

About Upskilled

Written by the company

 

www.upskilled.edu.au

No other online education provider is better at bringing years of experience and a caring spirit together.

For Australians just getting started in their career, changing direction, or upskilling to climb the ladder, we are committed to working harder than any other provider for our students.

Choose from nationally recognised qualifications, degrees, short courses and the latest skills sets. With most online courses delivered over 12 - 18 months, participants are able to accelerate their personal and professional development within a short time-frame.


Gain the Business skills you need to have the job you want to do:

  Administration

  Business & Operations

  Entrepreneurship & New Business

  HR & Organisational Development

  Leadership & Management

  Marketing & Social Media

  Project Management

  Work, Health & Safety

View all our Business courses


Get ahead in IT with the latest qualifications in technology:

 Cloud Computing

  Cyber Security

❯  Information Technology

 Networking

 Programming

 Systems Administration Support

 Web Development

View all our Information Technology courses


There has never been more need for people in Community Services:

 Alcohol & Other Drugs

  Community Sector Management

❯  Case Management

 Community Services

 Counselling

❯  Individual Support (Ageing, Home & Community)

 Individual Support (Disability)

 Mental Health

View all our Community Services courses


We get what students need

Upskilled is a Registered Training Organisation Number 40374

Award-winning online education provider!

Written by the company

Upskilled has been awarded the Excellence in Learner Experience award in the 2021 Australian Education and Training Awards!
We're committed to working harder for our students, and as the Excellence in Learner Experience Award recognises an educational institution that has delivered quality learning experiences for its students, we couldn't be more proud to be at the top of this category!

Contact info

4.8

Excellent

TrustScore 5 out of 5

890 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(890)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

This is just the beginning and have…

This is just the beginning and have given this rating as there is always room for improvement. An old saying 'You do not have to be sick to get better'

October 24, 2022
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Reply from Upskilled

Hi Kuda, thank you for this review, we appreciate your feedback. If you'd like to give more information on areas in which we can improve, please feel free to get in touch on info@upskilled.edu.au, or give us a call on 1300 009 924. Thanks!

Rated 4 out of 5 stars

Counselling Diploma

Just finished, a counselling diploma with Upskilled, and Had a pleasant and great learning experience. The course supervicor was great and helpful, and it alwways happy to reach out and provide support whenever asked. If I ever needed assistance or support, the people at upskilled were always happy to help in whatever way they could. I only really had minor issues when learning to navigate there new interface partway through the course.

July 26, 2022
Unprompted review
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Reply from Upskilled

Hi Hovig, thanks so much for this great feedback. Congratulations on completing your diploma! We're pleased to hear you had a great learning experience and felt well supported throughout your course.

Rated 5 out of 5 stars

Just started, impressed so far.

So far, everything has been awesome. I have just joined and I am excited to begin. The training plan is a great idea and was very easy to fill in. Website is easy to navigate, better than past course websites I have used. Seems user friendly. My first units have popped up ready to start, and I have an online meeting already scheduled for tomorrow to ensure I can easily use the system. Great support on the first days.

October 10, 2022
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Reply from Upskilled

Hi Bella, thanks so much for this great review. We're happy to hear you've felt well supported in your student journey so far and are excited to move through your course. We can't wait to see you progress through your course!

Rated 5 out of 5 stars

Excellent Experience

The workshop was very informative with excellent pace and flow. The facilitator is knowledgeable and has excellent presentation skills.

September 20, 2022
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Reply from Upskilled

Hi Hani, thank you for leaving this great review on your experience studying with Upskilled. We're pleased to hear that you have found your trainer to be informed and well presented. We can't wait to see what you go on to achieve as you continue to move through your course.

Rated 5 out of 5 stars

Thank you Upskilled for helping me reach my goals!

I have successfully finished the CERT III in Information Technology course offered by this institution. The teachers are amazing and very helpful. I enjoyed studying with Upskilled because the online course content was up to date in the field of information technology, interesting, and engaging which makes me want to come back again with Upskilled and proceed to study with the Diploma Course in IT. Studying with Upskilled accelerated my logical and critical thinking skills and enhanced my skills faster. In addition, Shane Alexander served as a reliable advisor, which was an important factor in my success in achieving my goals and objectives. He was an excellent educational consultant who assisted me in making accurate decisions regarding my course selection and ensured that it was appropriate for my skills and interests. If you are looking to study online with instructors who have relevant experience, this is a good place to start.

September 28, 2022
Unprompted review
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Reply from Upskilled

Hi Eugene, congratulations on completing your Certificate III in Information Technology! What a fantastic achievement.

Thank you for providing this wonderful feedback about your experience studying with Upskilled. We're pleased to hear that you found the course content to be interesting and engaging, and that you felt well supported in choosing the right course for your goals.

We can't wait to see what you go on to achieve next!

Rated 5 out of 5 stars

Cert IV Entrepreneurship & New Business

Rhiann and Carissa have both been very helpful via telephone and email correspondence to help get the process started and in making me feel welcome to Upskilled.

Thank you.

August 26, 2022
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Reply from Upskilled

Hi Julian, thank you for sharing this fantastic review. We're pleased to hear you've felt welcomed by Upskilled, and we can't wait to see what you go on to achieve as you move through your course.

Rated 5 out of 5 stars

Great experience with upskilled

I Just finished a diploma in counselling and can say that as I hadn't studied for over 20 years, I was very intimidated and nervous. My trainer Ronnie was amazing from the beginning at making me always feel well supported with great feedback. he gave me the confidence I need to get through the course. student support was also great. I enjoyed studying with Upskilled.

September 15, 2022
Unprompted review
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Reply from Upskilled

Hi there, thank you so much for leaving this fantastic review. We're so pleased to hear that you felt well supported throughout your course, and that Ronnie was able to encourage and give you confidence throughout. We can't wait to see what you go on to achieve next!

Rated 1 out of 5 stars

Good but not enough

When there is no timeline it makes it difficult for students to finish the course.

More face-to-face sessions can help students to move on

September 18, 2022
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Reply from Upskilled

Hi Reza, thank you for providing your feedback regarding your experience with your course. We're currently working to incorporate more one-on-one sessions into each course. We have passed your feedback onto the team as well. Please feel free to reach out to our team at any time for assistance on 1300 009 924, or email studentsupport@upskilled.edu.au.

Rated 4 out of 5 stars

Positive So Far

Constant calls to let me know how the process of starting my course is going. Only not 5 stars because I haven't actually started the course yet.

September 9, 2022
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Reply from Upskilled

Hi there, thanks so much for leaving this positive review. We're please to hear you've felt well informed and support to far, and we can't wait to see what you go on to achieve as you move through your course!

Rated 5 out of 5 stars

My previous RTO experience was…

My previous RTO experience was horrible, Upskilled turned that around. Smart, Professional, prompt... Don't bother going anywhere else.

September 11, 2022
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Reply from Upskilled

Hi Aaron, thank you so much for this great review. We're pleased to hear you've had a great experience studying with Upskilled!

Rated 4 out of 5 stars

Great helping hand

I was well-informed and advised on what to expect when it comes to working with UpSkill.

September 5, 2022
Upskilled logo

Reply from Upskilled

Hi there, thanks so much for leaving this great review. We're pleased to hear you feel well-informed and supported.

Rated 5 out of 5 stars

All the staff here are very supportive

All the staff here are very supportive, they give your time and effort above expectation. They provide all the needed materials for you to learn and remind you that they’re their if you need help. Thanks for all your kind understanding for me as a student! Keep up the good work!

September 1, 2022
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Reply from Upskilled

Hi there, thanks so much for leaving this wonderful review. We're so pleased to hear that you felt well informed and supported throughout your learning experience. We can't wait to see what you go on to achieve next!

Rated 1 out of 5 stars

A million small tasks and interviews…

A million small tasks and interviews ect.

Brus its a Cert IV in a topic I already know a great deal about. i have a batchelors but you're making me do annoying aptitude testing. Interrogating me on the phone if I've read the course structure, trying to get me into zoom meetings and crap. I work, getting hassled for things.

I just want to submit online units in my free time outside office hours and not be hounded for mundane things

August 29, 2022
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Reply from Upskilled

Hi there, thank you for providing your feedback. We're sorry to hear the experience hasn't been as you had hoped. We have certain tasks necessary as part of the enrolment process to ensure our students have a strong understanding of the course and requirements. We have passed your feedback onto the team to review and action any items necessary. Thank you again.

Rated 1 out of 5 stars

I honestly don't believe the review…

I honestly don't believe the review here in trustpilot the product or company or what so ever gets a very good review when trust pilot doesn't seem to investigate it by themselves to make sure if it really deserve the rating. I have a very bad experience with one of the trading company that got 5 star rating with trustpilot its called vestapro and I got scammed because o thought I can rely on the reviews from trustpilot.

August 23, 2022
Unprompted review
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Reply from Upskilled

Hi Richardo. It appears this review is relevant to another business, rather than Upskilled. If you have any questions about Upskilled or would like to speak to one of our experienced Education Consultants about the services we provide, please get in touch on 1300 009 924 or info@upskilled.edu.au. Thank you.

Rated 5 out of 5 stars
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Reply from Upskilled

Hi there, thanks for this great review. We're pleased to hear you're pleased with the service so far, and can wait to see what you go on to achieve as you move through your course!

Rated 4 out of 5 stars

So far so good

So far so good! Everyone I have spoken to so far has been really helpful and supportive. It would have been nice to have had my login details sooner but I understand these things can take time. All in all, enjoying the experience so far!

August 22, 2022
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Reply from Upskilled

Hi Naomi, thanks for this great review and for your feedback. We're pleased to hear you've found every helpful and supportive so far, and appreciate your feedback on receiving login details sooner - we will pass this onto the team. We can't wait to see what you will go on to achieve as you move through your course.

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