Urbanista Reviews 

Great customer service, product works perfectly fine

Please do NOT trust all these influencers promoting this wireless earphone brand !!! This is a pure piece of SH****T. Mine kept disconnecting, then only the left one was working, then only the right one was working until I got fed up and let my left earphone to drown into the pool’s filtering system…
Seriously save your £50 and don’t buy this sh****t.

Wish I had paid attention to these reviews before purchasing - these CANNOT be returned once opened.
I can't wear these without discomfort and the left side disconnects randomly. Sorry to have wasted my time and money.

I purchased a pair of Urbanista London earbuds recently. Was initially impressed with them but then I started to experience non-stop disconnection and pausing while listening to music dozens of times a day. The support team gave me some troubleshooting tips, none of which worked. To get a refund, I had to destroy the earbuds and send a photo as proof to the team after which I quickly got refunded. The support team was quick at getting back to me and giving me my money back, but I was very disappointed with this product and I wouldn't recommend Urbanista to anyone.

I bought the Urbanista Stockholm headphones which I used at the gym for a few months and they seemed to work fine and also looked great. But I stopped using them during lockdown due to the pandemic and after trying to use them again after a year, the right headphone has stopped working which is similar to other reviews I've read so it seems like a common problem. Really disappointed and I'll recommend people to look elsewhere as it seems like a scam product although it's available at major retailers.

There also seems to be lots of fake positive reviews which raises alarm bells when the company has to resort to this to increase it's rating.

I got the London model. Very nice design and overall good noise quality for everyday online meetings, music, and podcast listening. Customer service is very responsive and polite. I would buy again.

Took Urbanista over five months and several mails to refund me my money for my returned headphones.

Same as the reviews below, wish I had seen these before I purchased. I contacted customer service within 30 days and they refused to refund as they were tried once, but how can you know if they are any good if you don’t try; they actually keep falling out. The ones I got were Stockholm. Really wouldn’t recommend based on my experience. Rubbish after sales service.

Bought it with student discount and it stopped working after two weeks. I'll give them credit for quick replacement process, I got new headphones and been using them for few months since then.
One earphone stopped working all of the sudden yesterday and I'm not even surprised. I can't be bothered to get it replaced again because I feel like the same thing will happen again and again.
I wish I looked at other wireless headphones before buying from Urbanista, they're overpriced for what they are and you can get something much better for almost the same price.
At least they look pretty.

I bought headphones in May 2020 (Stockholm model), and less than half a year later the glue that keeps the "filter" thing in place came undone. The bluetooth connectivity is also worse than ideal, and it breaks often under strong wind outside, specially on the left ear. Customer support is also a bit lackluster, I was told that I could not use my warranty for the glue issue because it had allegedly expired, even though it had been less than 1 year since delivery, and even though EU products have 2 year warranty by default. After being confronted with this customer support instead argued that warranty didn't cover not explaining why. This was my first experience buying urbanista and will for sure be my last after this incident.

Don't buy from them!

They have a 30 days return policy IF YOU HAVE NOT OPENED your phones, which is a total scam. If you don't like what you bought, it's the customer's right to send it back in a considerable amount of time.

That's how you know their products are garbage.

I bought the London headphones, very low quality, and when I try to send them back after 10 days, they request them to be unopened.

Bought the "Paris" earbuds from Urbanista and am deeply disappointed. First there is no rubber of the few sizes included that does fit my right ear, so I had to use it without. The sound of both earbuds is average at best and frankly can't compete with some cheaper Chinese brands (Xaomi, etc.) let alone with Apple's. Now after only 7 month of use I can't seem to pair them anymore as Bluetooth of my MacBook Air does not find them, a permanent problem now and intermittently also since I begun to use them 7 months ago. They are NOT worth the money spent and I will give them back to Swisscom who sold them to me.

return policy and customer support are plain crap

Bought several pairs San Fransisco in ear - the design is beautiful and the sound ok for the price range, however, the ear buds break apart very very easily, which causes the wires inside to break. This has happend with severeal diffent pairs, so it seems to be a design flaw.

I ordered the stockholm plus Bluetooth earphones and loved them, used them almost everyday they were exactly the kind of thing I was looking for (I didn't want any kind of noise cancelling, I have headphones for that). Unfortunately after 4 months of daily use the right earphone stopped working. Because the 1 year warranty was not up I spoke to customer service about troubleshooting the issue or getting a new one sent out. The woman I spoke to made the made the whole customer service experience very easy and painless, and I always received a reply within 24 hours. I'm getting a new pair shipped to me now, their claims process was also very easy, I didn't even have to ship the broken product back. Overall very happy with my experience so far despite the defect in the particular pair of earphones I received.

Bought urbanista Stockholm plus a month ago, and my honest advice do not buy them! One headphone stop working. And your warranty worth zero, because company don't accept returns if the headphones was used.

I ordered the Stockholm model, the sound is quite good for daily use, for music and calls, also comfortable and light design. Awesome customer service thank you, Vanessa.

Sadly the speaker (the Brisbane) wasn't great; the first had charging issues so they sent me a replacement, but the second one also had problems with charging and it was unusable. I could hardly believe it.
But even though my experience with the speaker itself was negative, I have to say the customer service was fabulous. They responded to my emails quickly and when they agreed to refund me, the money was in my account within 24 hours.
So the review is more accurately - speaker 0, Customer Service five big stars! Thank you.

I own four urbanista stockholm earphones, imagin how unlucky and distraught I was when I realised a several months later, one worked and three weren’t even turning on, and the first earphones weren’t even mine. I tried resetting it, turning it off, on, anything to turn it on, there are no problems raised about this issue and it’s been a while since i’ve bought them, they haven’t been used once is less than a year, I don’t even know if I can get my money back or get refunded because it’s terrible, charging it or anything doesn’t work. I’m so disappointed.

Bought the Madrid for something basic, but the design was poor. Despite it working relatively well in the beginning, after 2 weeks it started to have issues. I had to charge it more often than expected. The clip that holds the cable to your collar broke. The cover to the charging port broke off. The design itself is awful due to the heavy control panel on the right earphone so it was constantly falling out or would pull the left side out.

Then after getting tired of the wire, I bought the London, "true wireless" blah blah.
Charging takes 2 hours, with 4x charges, great! Not so great when it's 2 hours 3 times a day. Again after about 2 weeks it started glitching. Not connecting, only 1 connecting, low battery warning after being charged etc. Lights flashing constantly on the charging box, then not at all. Then it stopped connecting altogether. I reset it, followed the instructions every time, to no avail.

I contacted customer services to let them know I'm ashamed of having fallen for this lack of quality a second time. They asked me to break the charging box and send a picture so they can send me a new one. I laughed and laughed, and said no. Don't waste your time with this brand. You're better off buying something from Dollar Tree or Poundland wherever you're from - it's the same quality - bad.