Urbanista Reviews 

I ordered the Lisbon earbuds in mint green on September 14th, with the impression they would be shipping out in less than a week. I reached out again on October 4th for an update because they still hadn't shipped. I was told there was a shipping delay and they would be receiving their stock in the US within the week. November 4th comes and I still haven't received them so I reached out again. This time I was told that they still haven't received their shipment of earbuds and to be patient. It's now November 25th and there's still no update and no earbuds. I have put in a request to cancel my order so we'll see where that goes. It still frustrates me that they advertised having the items in stock and provided no updates on shipping delays that weren't requested. I really wanted to give them a chance, but since these were supposed to be a Christmas gift I can't wait any longer for them to arrive. I now have to scramble to find a different pair for a gift, likely at a higher price, assuming I even get my money back. The lack of transparency and misleading in stock status really has me questioning the integrity of this company.

An actual genuine review. Be warned about the company if you are preordering something or even ordering something that appears as in stock on their website. On the 27th August 2021, I pre-ordered the Urbanista Lisbon wireless earphones in the Vanilla/Cream colour way. The website said that release day was late August, so after my previous attempt of ordering from HMV failed, I figured it best to order from the company's website directly. Weeks pass and I have no updates. No explanation to why nothing is arriving besides there being a lost shipment. I was told multiple times to wait a couple weeks. Everytime I didn't receive the earphones, I had to get in contact with Urbanista via livechat. In total, I have asked where my order is more than 10 times. Each time I'm told to wait for longer while other websites get stock of the headphones I want. Today, after receiving yet another email saying they're still waiting for stock, (once again, I had to email them myself after my earphones didn't arrive when I was told they would!) I asked them to cancel my order so I can treat myself to some decent AirPods. The only compensation I received throughout this whole ideal was 20% off. And I had to ASK for some sort of compensation. I then used that to cancel my order and place another of the same item because their website said it was in stock, so why not? Well that was a lie too and when I confronted them about it, they ignored me. It was not in stock. You cant say something is in stock, will ship within 2-3 days, take a customers money and not give any updates as to where their order is. What even?

It wouldn't be far fetched to believe that my order wasn't being fulfilled for other reasons, such as the discounted price on a new item. I submitted a complaint which they don't even have a separate email address for, so basically that wasn't taken seriously either. They just told me that they had told their manager and that I should get the headphones soon... Again. This company has no idea how to treat a loyal and patient customer. Ive never said this before but I can safely say I will absolutely never buy anything associated with the Urbanista brand. Yikes.

I found my Paris earbuds to be excellent quality.
Easy to set up.
Comfortable to wear.
With excellent reproduction qualities.
I’m so happy with them that I recommend them to a friend.
They bought the Stockholm and think the same as me. Excellent.

Had head phones with bad sound from right side, got support to send new one's due to that I bought them less than a year ago. So satisfied with the support we got! New head phones on the way!

The most excellent service when my headphones broke and I needed to use my warranty

While the product itself has a few issues that need addressing, I’m on my 3rd pair of athens, (replaced with no quibbles)the customer services that I’ve experienced have been first rate. Not sure I’d buy these again as in both cases the right earbud lost volume.

I had an issue with non working discount code. The support was very fast and helpfull. It took just a few emails to solve my issue. Thank you!

Urbanista Los Angeles - absolutely amazing. No chord, great sound and design!

The product didn't work for me unfortunately so I got a refund but the customer service was all the way excellent. Probably one of the best experiences with customer service I've had.

Customer support really good & I'm very happy with my purchase

I just recently purchased the Paris Midnight Black in the last two weeks. I have issues with the left earphone not connecting. I have reached out to customer service with no response. Please does any one have urbanista return address. As I’m tried of been ignored by the customer service.

I found out Urbanista Support very helpful. I truly recommend the online shop itself as well as the support team who was very polite and practical. My speaker issue was sorted out in no time. The problem affected Bluetooth Connection between the speaker and other devices like laptop and mobile phones. In the end I was assured I am gonna receive a brand new Urbanista Speaker replacement.Thank you very much, I truly appreciate your attitude, the customer service is o a high level. Best regards, RK.

Really happy with good support on failing earphones (Urbanista London) on two different occasions. This time they where replaced by a new pair. I found it smart not having to return the faulty product but instead destroy at home and get a new pair.
I´m not giving the same stars about the product. Sadly it seems that it is problems very often with all of their headphones. If the product had the same quality as their support I would have given them 10 stars.

I've been using my New York headphones for a year now and I'm super happy with them! Yesterday I had a problem with them and the customer service has solved the issue very efficiently and quickly. I can only say great things about the product and the brand itself. 100% recommended

Great support! When I had a problem with my Athens I received quick answers and help from the customer service! Also, I am very happy with my 2 Stockholm plus and my Boston earphones.

Got efficient and fast customer service when I had a problem with a pair of ”London”. Really happy with the problem solving skills of the customer support. I will continue to recommend Urbanista to people I know :)

I had stockholm gifted by friend , Usedfor month and went for holiday , came back after 11 months and tried to charge and use it , its not working ..

The whole quality of the earphone from the first instance is cheap and not worth money ..

Spoke to every one in the customer service and they could not figure out the fault and nor interested in helping to fix the issue .. All they have predefined text which they copy paste it every time i contact them with issue .

Good support on failing earphones which in the end was replaced by a new pair. I found it smart not having to return the faulty product but instead destroy at home

The customer service was very nice! I got a quick response to my problem :)