Urbanista Reviews 

Some trouble during the delivery process, but the team has been great to help me and send me the product asap. Regarding the quality, everything's good!

Urbanista provide excellent customer service and are extremely helpful. I would also recommend their products too as they are top class.

Great customer support!
I had issues with my headphones and was able to continuously reach out to their support team for assistance.
The headphones didn’t work out unfortunately, but I was issued a full refund outside of my warranty through my communication with their service team. I am very impressed!

Perfect sound quality for my San Francisco's and beautiful colours, truly a rainbow. If they could make the same model with a cable and earpodes totally yellow it would be fantastic.

I love my Urbanista London’s but for some reason the R and L earbuds stopped pairing so only one earbud would play music. I contacted Urbanista and was put into contact with Ralph one of their customer service reps. Ralph was of great help! He guided me through all the steps to get a new pair! He had super prompt responses and there was such little fuss about sending out a new pair!

I ordered wireless headphones when they arrived shortly afterwards I realised they didn’t quite fit my ears, they are beautiful headphones and sound quality was incredible. I emailed the support team and explained I’d like a refund.
They are quick to respond and make you feel at ease and genuinely really good solid customer support!
Big props to Emily!!!

I have experienced major flaws with my product and wanted to return it. I did everything they had asked me to do before that, even writing a very detailed feedback on their Stockholm product (which I was not supposed do).
My parcel was delivered on the 23rd of December on the address so I contacted their customer support to see when can I expect my refund. The employee told me they haven't received it yet and that they will contact me when they do.
Today, on the 6th of January 2022, more than 2 weeks after my first mail and the delivery, I still haven't heard back from Urbanista, nevertheless received a penny of the refund. I find this rude and unacceptable. Never buy anything from urbanista. Terrible quality and infamous customer service!

The customer service is gold!
When my order went back to Urbanista before reaching the destination (Ups fault!) I contacted Urbanista and they were just so efficient and nice. They sent it back and it reached my sister for her Christmas! Thanks Ralph for being so helpful and thanks Urbanista for not making this a struggle!

I had originally pre-ordered. My order got lost and I was in the middle of a move so I had to cancel. They re-imbursed me quickly. I re-ordered and got it quickly. The earbuds are fantastic so far. I have to say that it's not unexpected for weird stuff to happen to me so I don't take it personally. This company cares about their customer experience and I am seeing myself being a repeat customer because of it. Great customer service! Thank you!

The Athens headset are absolutely terrible at pairing with devices. Every time I want to grab for a quick run out I waste 15 mins messing about trying to get them to connect. Awful.

This is a great company. The quality of the products is really high, but there are a coupleof tweaks perhaps needed to make them perfect.

Bought Los Angeles headphones way back in the summer, and found they weren't actually being shipped from China yet, so only recevied them in December after writing to them to ask why I hadn't heard anything for months. The headphones are amazing quality, but they are quite tight on the ears and it hurts, (and I don't have a big head!) especially if you're wearing glasses. I can only assume they will loosen over time, hopefully.

When Urbanista knew that the shipment was delayed, they gave me a voucher, which was wonderful because I ordered a tiny portable speaker, (Sydney) which is also fantastic quality. I really love it.

Urbanista seems to be responsive to emails and issues, produces high quality products that are almost perfect for me. Will keep looking at what they produce in future.

Amazing costumer service. There was mix up with my order but Urbanista came and saved the day by sending me new earphones in a jiffy.
Will happily continue to shop with them

I have used Urbanista products for many years. Their Boston product is one of the best I ever had and have purchased several of them. I have very small and sensitive ear canals and most earphones hurt me. This is not the case with Urbanistas products that do not enter the ear canal. They still stay on very well and the sound is fairly good too. I think they are great value for the money.

I had some issues with their new model Lisbon and as I contacted their customer service I was served well and promptly. The matter also got solved.

Also I am from Finland, so delivery here works too. ;)

I got a recommendation to take Urbanista London as alternative to AirPods Pro. And they are a good alternative after trying some China products, that didn't perform at all. What just bothers me is, that you can't switch of the automatic ear connect. That is some times annoying if you are having a workout and dynamic movings. Please make it possible to switch that of 🙏🏽. Because of that you only 4 stars

Had some troubles with my "Miami" headphones, luckily the customer support service was very kind to me and managed to solve my problem in a short period of time!... Would recommend buying as their products have a nice quality, design and considerable low price

These are amazing. The only problem I have had is wearing a mask sometimes knocks them out of my ears. Now I only use them is when I’m out and not going in shops in case I lose one.

The sound is great. The handling of the buttons could be more intuitive. Other feature languages than English should be available. The app should allow more settings and features.

Purchased London earpuds as a gift but the gift receiver had already purchased another pair for herself, so I had to return the London earpuds. Delivery time was quick and customer service answered as well as returned the money quickty. Nothing bad to say.