Urbanista Reviews 

I’ve had 3 different Urbanista products: Stockholm plus, Los Angeles and now Palo Alto. I’m happy with the performance and i like the color options. The adaptive noice cancelling on Palo Alto is aamazing!! Perfect for me who travels a lot. Hope they make a follow up on LA, the solar feature is cool. :-)

I love these headphones, super comfortable and great bass! I have used them for a few calls and people say I sound good, so for me this is a 5 out 5.

Great brand - impressed with Palo Alto! Battery life, Adaptive ANC and the phone calls is outstanding 👍.

Ordered the Palo Alto earbuds from Urbanista.com. Quick delivery and love the purple color! Great noise cancelling too.

Poor quality, nonexistent customer service. My wife unfortunately purchased Urbanista Phoenix before I could tell her about the crappy ones I had previously purchased. Mine stopped working but I was one of the fortunate ones to get replacements within reasonable time. My wife’s earphones stopped working and that claim has been going on for months. They claim to have sent new earphones for a looong time but so far no luck. It is a poor product and I am certain that any other earphones in that price range is a better buy.

Purchased Urbanista London but I found that I can't connect them together, only one of the buds is paired/connected to my phone. These buds have a common pairing issue that is wildly known on the internet. You can look all around the internet, for example YT videos and even ppl in the comment section can confirm my words. It gets rly annoying to spend 30 minutes trying to pair them together every time before I go outside for a walk. Not to mention they were expensive and I was expecting quality. I will never ever buy anything from this brand.

Spent £169- on a headset as a present for my son,18th May 2024.

Headset stopped working within warranty period.
I was instructed to destroy that set and send proof which after querying that instruction I duly did 23/09/2024- still waiting for replacement headset after 6 x weeks.

Emails are just ignored...

Absolutely, shockingly bad treatment from this company!

STILL NO REPLACEMENT HEADSET AS OF 14/11/2024

DO NOT USE!!!

My Atlanta earphones stopped working within warranty period. I contacted urbanista who instructed me to destroy them and send a photo to confirm this. I was uncomfortable destroying the charging case as this contained a battery which should not be damaged. I have now been emailing them for months and despite my warranty claim being accepted I have still not received a replacement or a refund. I have never been treated so poorly by a retailer and will never be purchasing any products from Urbanista again

Ordered a pair of headphones in February, got a refund in September for never receiving them lol

I placed an order in June. It still hasn’t arrived. According to them, they are contacting or trying to contact the warehouse. What I don’t know is how they are trying to contact them, whether by carrier pigeon or smoke signals. I mentioned the possibility that Santa Claus could bring it to me, as he might be faster, and perhaps it will arrive for Christmas if I’m lucky (SINCE JUNE). Maybe Santa has an appointment with them and can go faster. They also don’t reply to emails, which takes them about two months, so the carrier pigeon and smoke signals hypothesis makes more sense to me.

Now, speaking seriously: Professionalism 0, Communication 0. I have never experienced such a grotesque situation in my life. I only hope to receive the order so I can burn it, to avoid giving any publicity to your product. I would define you as lamentable and ridiculous.

P.S.: I’m having a barbecue today and will take the opportunity to see if the smoke signals reach you. It means I still haven’t received it. (Just in case I’m adding this clarification, in case of cognitive issues).

Ordered Miami headphones 6 days ago and received a tracking number. When the UPS tracking showed out-for-delivery yesterday, I noticed the delivery is taking place in Netherlands, but my order delivery address is supposed to be in Latvia. Emailed support 2 times yesterday and again today. Still no response!
I'm shocked at the poor service now as I have ordered and bought their goods multiple times before.
UPDATE: To be fair, today, the 2nd of September, I received my headphones. I've bought their goods in airports, in the UK, and via their website before, seems like a legit brand. However, the complete lack of customer support replies on my last order is disturbing. Wondering how to claim the warranty should anything happen or even if I have a simple question.

worst shop - no customer service

No item, no refund.
I ordered a pair of headphones in early June 2024, I still have not received the items. I have sent multiple emails throughout the month requesting an update on the missing order, then eventually requesting a refund as I did not receive the item. They provide vague responses and no indication of a refund. I have raised a dispute claim with my bank. Very expensive and seemingly a scam. Exhausting process!

Stay well clear of this company and it's products. Absolutely shocking customer service. Infact no customer service available. My Urbanista Phoenix solar earbuds broke down after 3 months. They are refusing to repair them under warranty and lied to me that the parts required were not available. I paid £127 on a jet 2 flight. Be warned if you ever need a repair or replacement this poor excuse of a company will not honor it's Warranty / Guarantee.

Company lies and says shipping takes 2-6 days in Europe. Its been two weeks and my headphones haven't been shipped and customer support don't respond to emails, including requests for refunds. I'll be filing a dispute with my bank this week, scam artists!

Bought a pair of Urbanista Miamis for over $200CAD. I’m shocked to have seen so many 4-5 star reviews for these. Not only was the sound quality unremarkable, but the build felt cheap and flimsy as well. The headphones are supposed to stop when they are removed; this failed to work 50-65% of the time. I had to put my finger on and off the sensor to let it know that I was no longer wearing them and THEN it would work. I’m by no means a headphones/sound expert, but all I know is that these are NOWHERE near worth what they’re charging. Feel cheap and the sound quality is probably the same as a $20 headset (if not worse). I think this brand is just charging more than double what it’s worth to make money while they can before people finally catch on that they’re scamming.. definitely not worth more than 2 stars.

Urbanista has no support and no where to call. I ordered a headset, and paid - but I still haven’t had my headphones. Pathetic customer support - robbery!

So i use the urbanista lisbon earbuds and i emailed customer support for help regarding how to properly and safely clean them of earwax build up they gave me completely unhelpful ansewer that was generic and vague. Fast forward to yesterday when said earbuds short circuited while charging almost causing a fire they tell me to go to the retailer to make the warranty claim. Like da frick are they supposed to do they just resell em they dont do warranty claims etc

Have had these for about a year. I will Throw them in the bin. ASAP
Almost every time one of the ear pieces is flat, the solar doesn't really work, sound is average at best. SAMSUNG Buds are EXTREMELY better. (but I washed them with my clothes) ha ha
That why I have these cheap ones.

I find the quality of sound good. I like the fact that my ear phones have different sized plugs that fit on so I can choose which fits better in my ears. Mine can also be charged by solar power and have a strap that attaches that you can hang over your head if needed. I have also been in touch with customer service and they answered my questions promptly