Urbanista Reviews 

691
TrustScore 1.5 out of 5

1.7

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Rated 2 out of 5 stars

Connect ok etc but it is impossible to adjust the volume. No instructions on how to with the manuel and when I looked it up on line was difficult to find the instructions. Apparently there is a vol... See more

Rated 1 out of 5 stars

Spent £169- on a headset as a present for my son,18th May 2024. Headset stopped working within warranty period. I was instructed to destroy that set and send proof which after querying th... See more

Rated 1 out of 5 stars

Same as the reviews below, wish I had seen these before I purchased. I contacted customer service within 30 days and they refused to refund as they were tried once, but how can you know if they are an... See more

Rated 1 out of 5 stars

Stay well clear of this company and it's products. Absolutely shocking customer service. Infact no customer service available. My Urbanista Phoenix solar earbuds broke down after 3 months. They are re... See more

Company details

  1. Hi-fi shop

Information provided by various external sources

We know that you love music. So do we! That’s why we create audio products that make it easy for you to listen to your favorite music wherever your daily life takes you, without compromising on either audio quality or style. We also love cities. Urban life is our endless source of inspiration: the takeaway coffee, the colorful store fronts and the variety of people going about their day. To express our profound love for the world’s greatest cities, we’ve named our products after them. Our designs are inspired by and dedicated to urban people, regardless of which city in the world they call home. Born out of a passion for color, form and a mobile lifestyle, our designs are rooted in the Scandinavian tradition. We design for life in motion.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

691 reviews

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No recent history of asking for reviews

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1.7

All reviews

(691)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the headphones

I got the Los Angeles headphones, and I’m obsessed. It’s really cute and practical! Love the fact that is solar powered as well. Love it so much and I highly recommend the product.

June 20, 2023
Unprompted review
Rated 5 out of 5 stars

Great Product

I ordered the Atlanta steel blue earbuds. Great product and company. The earbuds are noise canceling, so when I’m at the gym, I can block out background noise and really focus on my workout. The earbuds have a soft tip so they don’t hurt my ears like others. Definitely recommend this product.

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant LA headphones

I got the LA headphones and they are brilliant! Very clear audio and stylish too. Noise cancellation is perfect and the battery life for me is fine😍

June 10, 2023
Unprompted review
Rated 1 out of 5 stars

I have the London

I have the London. I’ve had them in one month. The battery life on the headphones lasts about 35 to 40 minutes. And the Bluetooth keeps disconnecting. I have the latest software on my phone and no issues with my phone or other Bluetooth devices. I spoke to Customer Service and they said go back to the shop in the shop said it’s not their problem. So what do you do? The device is absolutely useless.

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing!

The Los Angeles headphones are the best headphones I’ve ever had! 😍 I am using them right now as I’m writing this review. Be careful because your family will probably want to borrow them 😂

June 9, 2023
Unprompted review
Rated 1 out of 5 stars

Bad product, even worse customer service

The product quality is either terrible or I received a defective product. Customer service is TERRIBLE. Their return policy online says that products are returnable but *only* if you buy from their website. The rep sent me a link to a different policy that specified “online”/ directly from them and proceeded to tell me it wasn’t different. They did not resolve the issue by any means. I’m not one to write reviews but this experience had me fuming! Even if they couldn’t resolve it the way they went about it was trash.

June 7, 2023
Unprompted review
Rated 5 out of 5 stars

Game Changer

The Los Angeles Urbanista headphones are a game-changer! Being solar-powered means that I don't have to worry about charging them, and the sound quality is fantastic. I have the Sand Gold which are super stylish.

The delivery was fast and the customer service was incredible.

June 2, 2023
Unprompted review
Rated 1 out of 5 stars

I place and order on the 27th of April

I place and order on the 27th of April, everything aparently when well and shippement confirmation was send, the problem was they used Amazon shipping they said they attempt the delivery but surprise I was at home and no one came!
The second attempt they said I refused the package, I didn’t ! I contact urbanista and they send me another one and same has happens so i still waiting for a quite expensive headphones that I never will have! 🤬

May 7, 2023
Unprompted review
Rated 1 out of 5 stars

Low quality and horrible service

This is not a serious business and I would advise you not to purchase anything from them. Their products are of very low quality and their customer support is a joke.

I received a pair of urbanista headphones as a Christmas gift a few years ago. They stopped working after a few weeks and I sent them back. One year later, I received another pair of urbanista headphones (also as a present) and they stopped working after three months. When I was I contact with customer service they told me that I would get my money back. However, after a few weeks of not hearing anything from urbanista, I wrote them again asking when I would receive my refund. They then told me that they could only make payments through PayPal and asked me to provide my account details. I didn’t have PayPal at the time but urbanista insisted on me getting PayPal or else I would not receive my refund. Once I had created a PayPal account I shared my account details with urbanista, but they still didn’t transfer my money. I’ve been in contact with several people at urbanista and the answe I get is “we will make the payment, be patient”. Five months have now passed since I was promised my refund and I still have not received my money.

December 1, 2022
Unprompted review
Rated 1 out of 5 stars

Beware of this company

I bought the LA Urbanista when I was on a cruise Oct 22, they have started to crackle while I use the noise cancellation mode.
I emailed Urbanista and they replied that I should return it to the retailer where I bought them, I emailed Inmotion (WH Smith), they said that their policy only guarantees it for 6 months and I should return it to Urbanista. I emailed Urbanista once more and was told once again that I should return it to the retailer.
I would not buy another product from this company as I have treated abysmally.
Do not buy anything from this company.

May 3, 2023
Unprompted review
Rated 1 out of 5 stars

Mate your earbuds are ass

Mate your earbuds are ass, they are uncomfortable for my eats and they fall out easily, the earbuds keep unsyncing with each other and having 2 or multiple devices you use for these earbuds are a pain. Like everytime I want to connect the earbuds to my ipad from my phone it always connects and then disconnects. And sometimes when I'm trying to connect to the earbuds when I pressed unpair/forget device I have a excruciatingly hard time connecting them again. I don't recommend these doodoo earbuds. Rubbish.

April 26, 2023
Unprompted review
Rated 4 out of 5 stars

all in all good

I really like the design and the sound <3
buuut
-the size should be adjustable at the top (not on the sides of the headphones) to make them wider
-the app should be in english not chinese

All in all still a great product

April 16, 2023
Unprompted review

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