UrbanStems Reviews 1,051

Lucille was SO WONDERFUL. I have never ordered with UrbanStems before but if she represents their average customer service rep I will for sure be ordering again! I had placed my order for the wrong date, and she fixed it immediately. I am so grateful!

Angel really stepped up when there was an issue with my order and she made it right. We are very happy.

Had an issue with delivery and Lucille helped out enormously.

Very understanding and found an immediate solution.

Angel was great. Responsive and accommodating...both of which were appreciated.

Imelda was so extremely helpful in resending my order that I had mistakenly sent on the wrong date. Urban Stems customer service is always top tier!

Laira was so helpful when I needed to make a last-minute change to my order (and the impact on the sympathy message on the flowers was important). Very responsive, friendly, timely help! I had such a positive experience during this first UrbanStems purchase!

The flowers are always gorgeous and the people I have gifted them to are always thrilled. The variety is stunning not your typical flowers. The customer service is excellent Imelda was extremely helpful. My only choice for ordering any flowers. Highly recommend

Very swift response, friendly and helpful. Great customer service.

Angel was clear and quick and super helpful.

UrbanStems got it right with their customer service, and Imelda made that clear. She handled my situation with professionalism and real attention to detail. Nothing felt rushed or generic. She actually listened and responded in a thoughtful way. What stood out was how fair and unbiased her approach was. The goal felt like solving the issue, not just closing it. Everything was smooth, quick, and efficient. Imelda set a strong standard for what customer service should feel like.

Laira responded quickly and was able to assist me immediately when I forgot to put in my discount code. Would highly recommend urban stems.

Renelyn was a great customer service rep! She made the process easy!

Imelda was quick to help me!

Jhoanna assisted me in adjusting the date of my delivery. The process was quick and easy. Jhoanna was a delight to work with!

I've tried several flower delivery services and, by far, UrbanStems is the best.
The quality of the product is amazing - people will always comment on the beautiful flowers they received.
Their support is also outstanding - I had to correct a shipping address and Imelda made the process seamless and stress free.

Lucille was wonderful - kind, helpful and prompt!

We ordered a plant for a friend, but for some reason she did not receive it. When I contacted UrbanStems, in the very next day they sent her another delivery. Our friend really likes the anthurium.
I want to thank Joanna who helped me through the process. Thank you for your kindness and efficiency! And thank you to UrbanStems as well

Amazing customer service! Carol was fantastic and took care of me quickly and perfectly! Urban Stems is always amazing quality only surpassed by their fantastic customer service!! Thanks Carol!!

Laira offered an immediate solution without delay. Excellent customer service!!

I’m posting this because I never leave reviews but I just couldn’t let this go.

I ordered flowers for my wife for Valentine’s Day. They came nearly dead and with no card. I reached out to customer support and they apologized, and offered to resend or credit. I chose the credit.

Last week I ordered flowers for my wife for her birthday.
Flowers showed up a 9p off a delivery truck. There is no real-time delivery updates so all you get is “out for delivery” which they posted at 9:30a.

Once again, the flowers showed up dead, So, they have successfully ruined two occasions for me and my wife. Delivering dead flowers at 9p on a birthday delivery is just poor business. I was willing to forgive the first one as every business makes errors, but this is obviously a pattern with their quality and reliability.

If you want your occasion ruined, or want to pay $120+ for flowers that looked like they were trampled and stolen from someone’s garden, enjoy! I only wish trust pilot allowed me to post the pictures of them here.

They can keep their credit for future purchases as I won’t be doing business with them again.
Save your money and aggravation, shop elsewhere.

Update: I see the response from Urban Stems and it’s the same message they sent to me when I emailed them.
First, I’d like to say I was immediately in touch with their customer support team several times on the day the flowers were supposed to be delivered, and all I received were AI generated responses but no live agent to help me. The next day I sent pictures of the flowers and complained, and a live agent sent the same thoughtful, scripted empathetic response I received after Valentine’s Day offering to resend the flowers or give me a credit.
So unless they intend to refund my money (which they never offered to do), there is no resolution to this problem and I would have to absolutely be insane to give them a third chance resend dead flowers to my wife or a loved one again.
I hope your experience is better than mine but fool me twice, shame on me.