UrbanStems Reviews 1,052

I’m posting this because I never leave reviews but I just couldn’t let this go.

I ordered flowers for my wife for Valentine’s Day. They came nearly dead and with no card. I reached out to customer support and they apologized, and offered to resend or credit. I chose the credit.

Last week I ordered flowers for my wife for her birthday.
Flowers showed up a 9p off a delivery truck. There is no real-time delivery updates so all you get is “out for delivery” which they posted at 9:30a.

Once again, the flowers showed up dead, So, they have successfully ruined two occasions for me and my wife. Delivering dead flowers at 9p on a birthday delivery is just poor business. I was willing to forgive the first one as every business makes errors, but this is obviously a pattern with their quality and reliability.

If you want your occasion ruined, or want to pay $120+ for flowers that looked like they were trampled and stolen from someone’s garden, enjoy! I only wish trust pilot allowed me to post the pictures of them here.

They can keep their credit for future purchases as I won’t be doing business with them again.
Save your money and aggravation, shop elsewhere.

Update: I see the response from Urban Stems and it’s the same message they sent to me when I emailed them.
First, I’d like to say I was immediately in touch with their customer support team several times on the day the flowers were supposed to be delivered, and all I received were AI generated responses but no live agent to help me. The next day I sent pictures of the flowers and complained, and a live agent sent the same thoughtful, scripted empathetic response I received after Valentine’s Day offering to resend the flowers or give me a credit.
So unless they intend to refund my money (which they never offered to do), there is no resolution to this problem and I would have to absolutely be insane to give them a third chance resend dead flowers to my wife or a loved one again.
I hope your experience is better than mine but fool me twice, shame on me.

I placed an order for flowers and somehow they ended up being delivered to the wrong address. I immediately got onto the customer service chat and was connected with Laira who resolved the issue completely and to my satisfaction in less than 5 minutes. What exceptional customer service, not to mention incredibly beautiful flowers. This is really a company to do business with.

Flowers are always beautiful and if you need to cancel and order or update an order they respond quickly! Laira was great.

Jhoanna was a big help when I reached out about an issue I had with delivery. She was prompt in replying, explained my options, and made sure the issue was resolved quickly.

Carol was awesome and resolved my problem immediately! Wonderful customer service!

I am new to this company. I received simple gorgeous flowers yesterday with no gift note. Carol, at your company, was extremely helpful in quickly finding out who had sent this lovely blossom. Very grateful for her quick response

Jhoanna was extremely helpful cleaning up the mess I made. I’m grateful for the help I received.

About 1/3 of the bouquet flowers arrived dead. I asked for a partial credit and I received a full refund.

I made an error with my order and Laira helped me resolve very quickly and was delightful to work with.

Flowers were wilted upon receipt. I chatted with Johanna and she is sending me fresh ones. Good customer service.

Kathy was responsive and solved the problem immediately without anything further from me. Very satisfied with her service.

Hi,

Carol worked efficiently and swiftly to adjust the date for my order. She was so helpful and prompt and the process was easy breezy. Great customer service experience!

The flower arrangement is beautiful and arrived in good condition. I needed to track down who sent the flowers and Angela on the chat line was able to quickly retrieve the sender's name and confirm who sent them.

I got what I asked for in a timely manner from Erika.

My problem was dealt with quickly and service was friendly , thank you Kathy !

Renelyn provided wonderful customer service and helped to ensure my order will be successfully delivered. Thank you so much.

Lucille was incredibly helpful and thoughtful throughout the process. I placed a same-day delivery order at 12 PM ET, hoping the bouquet could arrive at a business before 4 PM. She went the extra mile by contacting dispatch to check if this was possible. Although it ultimately wasn’t, she handled the situation with understanding and promptly processed my refund. I really appreciated her professionalism and care.

super easy, had to switch the zip code and Lucille was so helpful and easy to work with and understand.

I ran into an illogical error while placing an order on my smartphone. I was told the delivery was not possible to a residential part of Brooklyn! I was frustrated enough (and did not want to shop elsewhere) to switch to my laptop and contact Help via Chat. The AI triage was not intrusive, and I was assisted by Renelyn very soon. She said that message was often resolved by using a different browser, so I re-did my order on the laptop with no problem at all. She offered an apology discount for free shipping, which I appreciated. But being on a fixed budget, I asked if I would *also* be able to use the "welcome" 20% discount code. Renelyn was very forthright, that the order could only accept one discount. She wrote she would have the shipping charge credited back to my payment after I placed the order using the discount code. I followed her instructions, and the email notice from Urban Stems of a credit came through at lightening speed. When I replied to thank her, I met Angel who had taken care of the credit because Renelyn was offline.
Oh yeah, I like the website, too. The Filter is a little glitchy but I got it to narrow down the selections.

renelyn was helpful with all my questions. quick and fast responses and assurance of my order !